United Mobile Home Services

Bottom line: I do not recommend that you use UMHS. You are taking a real chance. Overall this was a bad experience and I cannot recommend UMHS. What started well, ended bad. Before getting into details, basically the problem is they make a lot of mistakes and when things did not go well they became confrontational and blamed the customer for whatever the problem. In the end, after over two months, it just was not worth the hassle. They might read this and think we are just picky or complaining. It is an old mobile home. We didn't expect perfection, but we did expect basic tasks to be done right. They need to make some fundamental changes in the way they work. If they do, they could potentially be a good company. The owner of the company, Elaine, is severely lacking in customer service or communication skills. We didn't meet her until the end of the project when there was a problem with the counters. One minute you think you are having a reasonable conversation with her and the next minute she launches into attacks and literally will not listen and tries to talk you down or just walks away. She is very confrontational. For most of the project our contact was Ric Singer. And, for most of the project he was nice, easy to work with and seemed to want to do a good job. Sometimes he would do extra stuff that he really didn't have to, but wanted to make it nice. The problem was that so many things were simply done wrong. He would leave his guys alone and they would find something to mess up such as a terrible paint job that had to be done twice, botched drywall, or trim that obviously wasn't in right. They came to us when installing the can lights to see if we had any electrical wire. Really? Very few things were done right the first time. One mistake that is still a problem is that he bought and installed a bypass shower door for a 59" opening, but the mobile home shower opening is a smaller nonstandard 52". He would never admit that he bought the wrong size. Since the sliding doors are too big you could barely fit into the shower. He said we would not be happy with the kind made for mobile homes and that we had told him the tiny opening was ok. Not true, but, we worked with him (should have just told him to remove it from the start) because he seemed to be really trying to get something nice that would match the fixtures, etc and he was going to make it right. While he bought a good brand, I did my own research and found that there were several manufacturers that made a quality door that was the right size. I think he just didn't do his homework. He just bought what he found at Home Depot. Then the guys he had doing the installation were left on their own and really didn't know what they were doing. It had be be installed three times and one of the doors still isn't in right. Anyway, we also needed to change the handle on the door so you could slide it open all the way. Also they left a mess of excess caulk in some places and totally missed the caulk in other places. Now they are gone. Elaine said it would take 4-6 weeks to get the needed part for the handle. I haven't seen anything. I called the manufacturer today and they have it in stock and we will receive it in 3-5 business days for free. By the way, Elaine did mail us what she supposed was the warranty (we wrote that into the contract). What she actually sent was just the print out of the product from the Home Depot web site that said there is a warranty. The print out wasn't even for the right brand of shower door. That's what I'm talking about. But, one of the biggest mistakes (besides his lack of oversight) was his own mistake with the counters. This was the mistake that in the end caused the most confrontation. There were two counters being replaced. We specified in our contract that they be solid surface. Ric looked for days and couldn't find anything that was in his budget. Unfortunately for him, he never shared his supposed budget with us before he gave us a lump sum price to do the work and signed a contract. Now he wanted to charge us extra. We would not accept that, but what we did was go look and find the least expensive acceptable solid surface counter. It was the bottom category at Home Depot. Ric finally got the counters on order. We asked him repeatedly to check the measurements and get the holes correct for the faucets that we were supplying. But when the counters were delivered and the holes for the faucets cut right there at the house with the faucets sitting right there in their box... guess what? That's right, the holes were drilled in the wrong place. They were too close to the back and you couldn't pull up the lever for the pop up stopper. He didn't say anything, but, when we pointed out the problem he became confrontational. What did I want him to do? Replace the counters and spend another $1200? (People can get mean when money is involved). No, I wanted the faucet to work the way it was supposed to. That is when Elaine got involved. She and Ric met with us at the house and right away she came at my 87 year old father-in-law so aggressive and disrespectfully that I could not imagine ever working with her again. Eventually as she learned the facts she calmed a bit. In the end, we (not UMHS) found a solution that saved replacing the counters. Now all Elaine wanted was to get out of there. She did some of the remaining work and fixes but then refused to fix or clean anything else. We were tired of them and paid them the original contract amount, nothing more, and moved on. Since then we have disposed of the old counter they left behind, been cleaning up all the excess drywall mud, tile grout, paint splatters, chipped mirrors, messed up quarter round, and trying to fix the shower door. United Mobile Home Services is just not worth all the hassle. Hopefully, they take some of this to heart and make changes. In the meantime, I suggest you find a different contractor.

United Mobile Home Service very quick to respond and provide estimate.

United Mobile Home Services installed a new heating and air conditioning system in my home. The work was completed within two days and the installer was very polite and professional. The work performed was excellent and the price was more than reasonable.

The remodel was fantastic and the work was excellent! All of the men that worked on the remodel were punctual, professional and extremely polite. When the work required using equipment that made loud noises, they didn't start work until 9:00-9:30 a.m. so as not to bother my neighbors; otherwise they were always here between 8:00-8:30. The quality of the work was excellent and the rooms turned out to be more than I expected. Rick Singer, owner of United Mobile Home Services was in contact with me at least once a day, many times more, to ensure that the work was going smoothly and that I was satisfied with the work being done that day. After talking to four previous contractors, I was almost ready to forget the remodel, when I was contacted by Rick Singer. Not only was his price within my budget, but he listened to my ideas and requests and made them a reality. I can't praise Rick and his men enough; I will be recommending United Mobile Home Services to all of my friends and neighbors.