Integrity Plus FLoors

While pricing was on higher end, the estimate was professional and timely.

One of the most unprofessional experiences of my life. John ( the owner ) of Integrity Plus Floors sold the job to my wife and I . He explained he had his own installers he had used for years and they would be installing the floors in a few weeks. This turned out not to be the truth , he Sub-Contracted to an independent installer, who was too busy and then the Sub- Contractor found another Sub-Contractor , Integrity Plus Floors had never used before! The installer showed up the first day of the job, with no John ( the owner) to walk the job , no details except a piece of paper , he was unaware he would be moving furniture and that they were doing baseboards. The job was plagued with mistakes and reworked caused by John not overseeing the job, Only showing up when I would call or text him with issues. These mistakes cost me hundreds of dollars in lost materials ( its okay though John over measured and we had several hundred dollars of extra material to use!) The last day of the job John and his Sub-Contractor got in a huge fight in front of my house over getting paid , again very professional ! John walked the job and started pointing out things he wasnt happy with as if the last day on the job was the time to do this. When I tried to explain to John how these things were unacceptable and I basically acted as the Contractor and mangaged the job ( multiple trips to Lowes to pick up supplies his crew didn't have ) John explained it was not his fault the Sub didnt have the equipment , or a truck large enough to pick up materials , BUT DIDNT I HIRE INTEGRITY PLUS FLOORS TO DO THE JOB! John and Integrity Plus Floors have been paid in full and my baseboards are not complete as he measured that short! John had every excuse in the world why this things were happening anything from , he was doing his own floor at his house, to his wife had to go to the hospital. Bottom line is there is lots of other flooring places in this area , use one of the them , or better yet hire an installer yourself and save thousands of dollars you will end up doiing it anyways, trust me . Need more details on this complete nightmare of a job, I would love to share so you do not make the same mistake I did email @ donotuseintegrityfplusfloors@gmail.com

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John's customer service is very lousy! Initially, he came to talk to my husband and I about the job and gave us full assurance that he would be able to complete the job. He sent an unlicensed worker to complete the job and never came back to supervise the job. We called him several times to come and supervise the job or to discuss details of the job. He would only wanted to correspond over the phone with us. After removing all of the carpet from our stairs, his unlicensed worker said that he was unsure if he knew how to complete our stairs (2 staircases). So we called John to talk to him about it and he said that our stairs were warped or pitched but they would be able to fix them. Our home is a fairly new estate home (7 years old) and we didn't agree that the stairs were warped so we called another contractor (a staircase specialist) for an estimate of what it would cost to fix our stairs. The contractor laughed and said that there was nothing wrong with our stairs and that he could install our wood elegantly on our stairs and he didn't need to fix them first. We spoke to John and explained to him that we no longer felt comfortable having him do our stairs because we didn't believe that they knew how to do it and we were not prepared to have a reconstruction of our already elegant staircases done. John was upset and wanted to still charge of us for the stairs. After going back and forth with him he finally decided to remove the 2 staircases from the bill. His worker installed the wood flooring in four bedrooms, a loft, and four hallways. The installer did a good job installing the wood. Whenever the installer transitioned to a different room in the home he changed the direction of the wood depending on the flow of the home. When John did finally come to my home to supervise the job, he informed that we will be charged for every wood direction change regardless of if it was going with the flow of the home or not. John never previously discussed an extra charge to change direction of the wood. He was never there to supervise and tell us otherwise either. While the installer was install the wood he dropped wood glue all over the wood all over my house. He didn't realize that he had drop the wood glue so it dried on the beautiful, very expensive, wire brushed white oak floors that he had just installed! When I brought it to his attention he attempted to wipe it up however it had already hardened. There were approximately 40 drops of glue everywhere over 2500 sq. ft. of flooring. We called John to explain what happened and he informed us that he would be sending another worker out to scrub the glue off of the wood floor with a wire brush and some oil. The worker came over and scrubbed the wood with the wire brush as best he could however some of it would not come off, some areas showed signs of wood bleaching from the constant scrubbing, in two areas it caused the wood to be lifted up which then caused splinters for my kids in the foot and buttocks while they were playing on the floor in their home! He also never completed the installation. There are T-moulding's and stairnoses where the floor ends and the stairs begin that still need to be installed! It has been one big nightmare! This situation has still never been resolved! John refused to replace the wood planks that his worker ruined. He has been unreasonable throughout the entire process! We paid him $17,000.00 to date and he sent us another bill for $5000.00 from his attorney. We are currently in litigation! I'm not sure if I will be using anyone else from Angie's List! This is the worst contractor experience I have ever had!

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After meeting John, the owner of Integrity Plus Floors, we felt confident that he and his crew would do a good job for us. Man, that is an understatement. Our two installers, Raymond and Mike, arrived right on time on Monday morning and after reviewing what the job included, they went right to work on the removal of the old carpet and tile flooring. After they completed the tear down, two points were identified as being uneven in our living room. Mike and Raymond worked hard to grind down the two high points and made our cement slap perfectly level before the installation of the laminate flooring. Also, they were very careful while moving our furniture and never made a mark on our freshly painted walls. I have to give our installers the highest of praise as they were not only capable and thorough, but also very polite and courteous. This was a great experience and I highly recommend this company. Chris Getty San Jacinto, CA

Arrived on time.Dustin and Daniel worked well together and knowledgable of there craft.

First We want to say Fromm the owner to the Installers we were treated outstanding. They showed up on time worked long hours and went out of their way to provide outstanding service. They worked extra hard to put plastic up to protect our furniture and drapes. While there was some dust they were able to mimics it by the plastic. This company was very focused on providing us the best service and always were very polite. Dustin the Supervisor was very Proffessional and a joy to work with. he was focused on making us happy dying the demolition and installation He went above and beyond to meet our needs. The other installers Micheal and Kim Jay were very polite and very hard workers. They did an excellent job and were great to have them in our home. The crew was very trust worthy as we left them alone over the six days that they were performing the work.. They installed hardwood floors and baseboards and it looks outstanding. We are thrilled with the results and would highly recommend Intergrity Plus Floors to our family and friends. The office Manger Nash was very helpful and was great to work with throughout the project. He kept us informed of the recipt of the hardwood flooring as it was held up in the LA port. He followed up and got it out of the port to meet our installed start up date. We can' t express our appreciation enough to John, Nash, Dustin Kim Jay And Micheal. If you need flooring Intergity Plus Floors is the place to hire. Outstanding in every way!

The experience was excellent. The owner, John, showed up to measure & provide an estimate right on time, as expected. The estimate was very reasonable and we agreed on the price. He scheduled his installer (Dustin) to come out on Saturday morning. Dustin was prompt, very friendly and professional and did an excellent job. The finish work was perfect. In order to cover up bolts going into the stairs from the handrail, Dustin used molding and stain and crafted a perfect cap to cover it up. HIs level of craftsmanship is outstanding. I would definitely use Integrity Plus Flooring again and would have no problem recommending them to others.

Owner came to give estimate in timely manner. Supplies were ordered and installers were on time and professional on day of install. Job was completed in 3 days as promised.

It was excellent, truly professional and the labor guys were kind and excellent