Response from FERGUSON WINDOW CLEANING
That's terrible! I do apologize for the inconvenience. I will always personally return any communication, even if we are booked so far out I know I can't help someone in their requested timeframe. I cannot find your name or address in my meticulously maintained database or in my business email log, although I can find other homes we service on your street. Since your street is in a hilly rural area of Murrieta, we have had instances of dropped or garbled messages that were placed from a mobile phone that I could do nothing with, not having enough information to work with to contact someone. I suspect this may have been what happened in this case. Unfortunately, a mobile phone caller has no idea this is what happened. If I had the phone number you would have left, that may pull up something additional, but without that information I have nothing additional to work with to lookup in my database. I do apologize again for the inconvenience.