ESQUIVEL'S APPLIANCE REPAIR

Description of Work: My 23 month old Samsung refrigerator will not cool . I have a service contract with Home Depot they sent a email with Esquivels appliance repair as my areas authorized vender. I placed a service request by phone after a full day I received a return call. José was a nice guy but explained to me that this model refrigerator most likely has a failed defrost sensor . This sensor that I need is currently out of stock. We scheduled his first available service opening in 14 days. He did assure me the sensors will be good in stock. After 13 days I called José to confirm the service for the fallowing day. It's was like we had never spoken before. I asked if the defrost seniors he ordered had arrived and Jose then admitted they never got ordered or that his supplier was out of stock? He never did clarify either . Then he asked again for the model # of my frig . With this info stated unfortunately this model is not serviceable and to contact Samsung direct . I sure would have liked that info 15 days ago.

Description of Work: Diagnosed and promised repair of a freezer.

Description of Work: My range needed repair and was still under warranty. I didn't choose Esquivel's but rather they were assigned to do the repairs by the warranty company. Esquivel's did not call to confirm the appointment, did not show up, and did not even pick up the phone when I called. I had checked Angie's list to see how they were rated and these were the same types of complaints that I saw listed about them. Fortunately, the warranty company provided me with another repair company that did a great job of repairing my range the following week. But because of Esquivel's, I lost a entire day of work waiting around for them.

Description of Work: Samsung sent Jose Esquivel (owner/tech) to inspect the error code on our Samsung dishwasher. The technician contacted Samsung to order parts.