Cool Air Solutions Heating and Air Conditioning

excellent job

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When I called Mike Gentry, he arrived quickly and came with all of the information I had requested. We discussed my desire for the most efficient equipment and he provided me with brochures and information about Armstrong's products. He said he could have provided ANY of the different manufacturers products, but he preferred Armstrong and I decided that their offerings were just what I needed. I asked Mike for references and he provided me with names and phone numbers of prior customers. I checked with them and found that they were very pleased with Mike's work. The job was a big one and started with asbestos removal which was handled by another company. Once that was completed, the construction began on the new attic platform, installation of the new furnace, air conditioning system, and air filter. Mike's son Kyle was his able assistant and the original estimate for a five day job was reduced to four days. Mike and Kyle arrived exactly on time each day, but worked longer than the usual 8 hours when needed. The system is operating perfectly and I would definitely recommend Approved Air Inc. to anyone who asked!

When I called to make the appointment, my information was taken by a call center representative, but Mike Gentry returned the call promptly, within about 30 minutes. On the appointment day, Mike arrived a full five minutes BEFORE the window he gave me -- 8:00 to 9:00 am. This was a pleasant surprise given the number of times I've had to wait an hour or two AFTER the window with some service providers. I first went over all the issues discovered during my home inspection, and Mike was attentive and helpful in explaining what needed to be done. In fact, he went beyond the basics in re-attaching the ductwork that had come apart, and while tuning up the system he pointed out some issues that should be corrected sooner than later. He finished everything in about an hour, then prepared an itemized invoice that detailed all the work he did, the materials required, his labor charge, etc., and reviewd each section with me. Mike did a terrific job and I would not hesitate calling him again for future service to my heating/cooling system.

Mike is a small business owner with 24 years experience installing HVAC units. He impressed us with his knowledge of the field by thoroughly answering all our questions and addressing any concerns during the estimate phase in a very clear manner. He comes across as very low-key and honest. We obtained several other estimates, and another company gave us a quote very close to the one from Approved; however, that company sent us a salesman for the estimate who also tried to sell us additional equipment. Mike did not try to oversell us equipment that we did not need. He recommended the Armstrong equipment because of its excellent track record and warranty. The standard system warranty is 10 year parts, 10 years labor, 10 years on the compressor and lifetime on the heat exchanger. Since Mike would also be installing the equipment, it gave us more confidence in what to expect. He arrived at the promised time and worked hard with only a brief lunch break. When unforeseen problems occurred, he tackled them and found solutions without losing his upbeat demeanor. He had to add a pump and did not charge us extra because it had not been on the original estimate. He was very clean and left our home in the condition he found it. One year of preventive maintenance (2 visits bi-annually is also included in the total price. We are very happy with his work and would not hesitate to recommend him to friends and family.

I am very pleased with the way the work was performed. They showed up on time on the scheduled day with all of their equipment and started work right away. The work was performed professionally with no mess, no loud noise, no shouting and very courteous workers.

Mike was very professional throughout the entire project. The removal and installation was efficient and very well done, a neat clean professional job. Although it is June and we don't need heat or air at this time the system tested good, we are pleased and would/do recommend Mike and Approved Air.

It was excellent. They were on time. They did everything that they said they'd do. They did not leave any mess. They did not pressure me to do anything.

Just got off the phone with Mike. He was extremely willing to give his professional opinion and wealth of knowledge on furnace heaters to me, even though he wasn't going to be making any sale with me. I told him up front that I suspected that I'd been taken advantage of by a sneaky tenant and the unit was already purchased. It was also the very end of the day and I am really grateful that he took a few extra minutes after 5:00 to make sure I had all my questions answered. Had I been on top of this problem, I could have saved 6 to $700 with better quality and longer warranties... <: [ I would definitely call him first, next time!

My phone inquiry was answered in a very timely manner, Mike Gentry was punctual for the appointment and very personable; overall it was a very pleasant visit.

Mike, (owner), was very thorough in explaining what he felt I needed to do to replace the old system. He was very patient as I had 2 other vendors bid on this job and answered other questions that came up and as I researched the topic more. Approved had the most competitive bid and I felt 'good' about working with Mike from the outset. He was on time for the estimate call as well as all 3 days he worked, (BTW, the coldest days of the year!!). He put down drop cloths, put on booties and cleaned up each day. I would recommend Approved Air to anyone.

Very well. This was not easy work. Mike and his son were always pleasant, the work was well done, all was done as promised. Protected carpets and surfaces while working. Cleanup was spotless. We are very pleased. Would recommend him highly.

It went exceptionally well ! Mike (the owner) was very courteous and professional and knew just what to do. Took his time to make sure everything was working correctly. Did great job with customer education which is always nice to have. Mike is very conscientious and thorough. I will definitely call on him again.

Mike is excellent! He's knowledgeable, helpful, personable and determined to do a superior job. He presented his bid, based on our needs, made recommendations, and provided us with firm prices. He kept in touch and sent along additional rebate and tax credit information, and answered every single one (and there were many) of our questions. We chose Mike from among 5 bids; his was second lowest but had the best warranties, plus it had Mike who seemed to care very much about providing excellent service. Mike and his son Kyle worked diligently to get the job done quickly and cleanly and with minimum interruption. Mike worked with us to get the downstairs unit vented correctly, but still the way we preferred, he moved the gas line in the attic to make the units more accessible there, straightened out duct work, all extra work for him at no cost to us. He came back to help me with rebate paperwork, took our old units to the recycler and sent us that paperwork as well. We would use Approved Air again in a heartbeat. Thanks, Mike!

Nice experience. Mke was on time, very knowledgable and a hard worker. He explained every detail of what he was doing and why and provided me with several options without any pressure to choose either one. I was very satisified with the service and would contact him again.

Went very well. Mike, the owner, was totally professional, knowledgeable and most courteous.

Cool Air Solutions was excellent. Justin was great to work with. I interviewed 4 contractors (all with an A+ BBB rating), but he was the only one that really listened to my needs. He set up a system based on our usage, but provided options if we wanted to take advantage of other features. He was also helped us take advantage of the rebates being offered, including manufacturer rebates. I felt he was very honest and trustworthy. He was quick to respond to my MANY questions. The pricing was very reasonable, and the installation crew was great as well. I wish all contractors were this easy to work with. I am more than happy to recommend Cool Air Solutions to anyone that needs a new HVAC system, and I won't hesitate to call them in the future for service.

Mike (the owner) was great. He was right on schedule in all our appointments. He explained the options very well. His price was very reasonable (the lowest of 3 estimates). This is a family business so he had his son help him. He was able to begin and complete the whole job within a week of signing the estimate. The entire job took two full days. My installation was a little tricky as the furnace was in my attic and the attic access was too small. So he had to cut a larger access into my ceiling to get the new furnace in. He finished out the new attic access with molding and painted it with paint I provided so you wouldn't know it was a new access. Everything he did was neat and clean. And the new furnace is great, especially compared to what I had. Haven't used the air conditioner yet, but we did test it out and it gets cold really fast. I will be using it a lot in the summer. I highly recommend Approved Air.