SOD Home Group

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Description of Work: After I purchased this offer SOD Builders increased their price by more than double! Even though my roof was much smaller than the maximum area of their offer, they came up with (very dubious) reasons to increase the price. I later had it done by a different company for MUCH less than their new quoted price. Very shady and highly unprofessional behavior. Beware of this company!

Description of Work: Miscommunication from the start. I paid $5499 for a seemingly all-inclusive Angie's List deal, but this prepayment was not communicated to the contractor who verified that my roofing job was eligible. Per the "fine print" of the Angie's List deal, I was fully expecting to pay a surcharge because my roof was a bit taller than the offer's two-story limit, which I communicated with SOD when I purchased the offer. After having my place checked out, I later received an estimate for $9,756.30. This also omitted the original shingle layer removal (removal of 1 layer was included in the original offer), meaning the height surcharge alone was responsible for a surcharge exceeding $4,257.3 over the original package price. This seemed absurd. | |In recognition of the original deal, they adjusted the price down to $7,489.60, but still without the original shingle layer removal. Because of the earlier confusion, they eventually agreed via email to include original shingle layer removal as well. However, when the first DocuSign contract arrived, it didn't include this work, which involved another go-round and a few more days before we could advance to the next stage of work. | |The new price meant I still owed $1,990.60 above the package price. It felt a bit high, but not totally unreasonable-- these are higher quality shingles and the price was at least in the right ballpark of what my neighbor paid (adjusted for inflation) 5 years ago for a job on an identical building of identical age. I possibly succumbed a bit to the sunk-cost fallacy here since I'd already sunk $5,499 into the job (probably still refundable), but a previous leak and the threat of bad weather made this seem urgent. | |The company uses BuilderTrend (a Sales Force product that tracks the project and communication with buyers throughout the duration of the project). It wasn't properly set up for me and so it didn't reflect the amount I had already paid toward the job before it prompted me for payment. As is relatively standard, I owed 10% down ($748.96) to get the job started, but this was a surprise since I'd already paid money; instead, my prepayment was applied toward the final phases of the project. I paid by check since either SOD or BuilderTrend does has not have electronic or credit card payments available. This was a bit of a letdown-- who still uses checks?-- and I expected that I'd be able to pay everything by credit card since I'd already paid the majority of the cost that way. Plan your cashflow accordingly! | |The contract explicitly includes the contractor pulling permits with the city (San Francisco). But it also turns out that SOD only has a general contracting license and not specifically a roofing license, as required by SF, so the permit application was denied. So the last round of communication before commencing work involved deciding whether to take the chance of a permit violation by allowing the roofer to do the work without the city's okay. I'm fairly sure the work was done to code, but I wasn't thrilled about assuming additional risk. I got the company to agree to cover any fees in case of permit violations and to remediate any potential code violations that might arise, so this made me more comfortable. | |The work was eventually completed (on 2016-Apr-16) in one day, after beginning this process nearly two months earlier (2016-Feb-22), so don't necessarily expect to get your roof replaced in an emergency. | |The roofer was nice enough, but I did have to change my plans twice in leading up to the work. His original plan was to drop off supplies early before the weekend on which he did his work. He was never able to do this in advance of the job, which meant a couple days of minor scheduling inconvenience for something that ultimately wasn't necessary anyway. | |I'm still not absolutely certain the roofer in fact removed the original layer of shingles as agreed to in the contract. I was unable to get on the roof to observe the work in progress, nor did I want to lord over the whole process, but I was surprised to see so little trash generated from the roofing job. When I mentioned this and asked where the old shingles were, the roofer said they had been taken away in another truck, but I'm fairly certain that truck had remained parked in front of my place all day. | |Anyway, now I feel that I need to get an additional contractor to verify that the original layer of shingles doesn't still exist beneath the new layer, so that I know I received everything agreed to before I make any additional payment. Because I'd had a small roof leak last season, it was important to me to know that a roofer had inspected the condition of the wood since there could be damage concealed beneath a layer of shingles. Such an inspection obviously couldn't have happened *if* the old shingles remain. And, although the new shingles would likely last a very long time, I might be passing along a future cost to somebody to remove an extra layer next time around (since you can't re-shingle over two layers), which I had already paid for. This is unclear and hard for me to verify. | |Customer service in general has at least been responsive as issues arose, but overall this process has required too much communication and has left me confused and not fully confident in the work I've had done. The Angie's List deal ultimately misguided me in terms of what to expect. Whether it was ultimately deceptive I'm unsure. | |And now I see an otherwise identical roofing deal for $6,800 by another roofing company, so something fishy appears to be going on. As always, caveat emptor. As with Yelp, maybe Angie's List has outlived its usefulness. Roll the dice. |

Description of Work: Fantastic company!!

Description of Work: SOD Builders is a class act! I contacted this company in August to design and build bookcases/built-ins around my existing fireplace. I wasn't able to meet with the project manager until Oct. From our first meeting, Allen Day was professional and very accommodating. He answered phone calls and texts promptly and was always available to answer any question, not matter how trivial. All of the employees were prompt and courteous. Our project was completed in 3 days! I am extremely happy with the results and I actually have another project with SOD Builders planned for later this month.

Description of Work: They never responded to me contacting them.

Description of Work: Huge master bedroom was split into two, by adding a wall in the middle, opening a door in the wall, installing a closet and adding ceiling fans in 3 rooms. What went well: 1. Karla in the office was able to answer all my questions and follow up on any topics if required. 2. Jose was able to come up with a solution to pass the building inspection without having to install a new egress window, this saved me some $$$ and lots of time. 3. They finished the project around the time they promised to. 4. They were good with cleaning up each day after work. 5. Quality of work is good, although I wouldn't call it the best. 6. All the people were reachable over phone/email for any questions I had. They can improve on: 1. Sticking to promised time: They were good in informing me about how long the overall project is going to take. But the workers were not as punctual, they would promise 8:30AM next day and would show up around 11:30 without any further communication of a delay. 2. Communication gap: There seems to be a communication gap between the project manager and the worker who is actually doing the job in the house. Not all the info that I informed the project manager seemed to have reached the worker. 3. Information: Since I hired a general contractor, I was expecting some information about the size of doors that I need to buy. I was told by the installer to buy doors and had to get information from him. I wish they are a bit more proactive on this front, to help me figure out details of all the parts that I need to buy for the project. 4. Construction code: The code to have an electrical outlet on every wall(within 6' from any point) is some 30 years old(as told to me by the inspector). My project manager missed this code during initial project quote and when the inspector asked them to correct it, I was quoted $300 for each electrical outlet. They did reduce it to $200 per outlet, but missing a construction code that existed even before I was born leaves me a bit disappointed.

Description of Work: Could not get in touch with them. Called twice on a Thursday.Am and Pm. Left voice mail messages with return number. No response. Waited four days without response. Found another company.

Description of Work: Asbestos survey.

Description of Work: Gave us a free quote and some good remodel ideals

Description of Work: They came out and without really doing a plan wanted to change $25,000 to update a bathroom that is 8 x 14. what a joke.

Description of Work: .

Description of Work: Replace siding and windows, some concrete work

Description of Work: We had the cathedral ceiling as well as beams in our living room painted.

Description of Work: I had a small job which involved my large cast iron kitchen sink. The sink is mounted under the granite counter top and had sagged causing a gap between the sink and the bottom of the counter. I had done a bit of a patch using some wood and caulking to fill the gap to block water from leaking over the edge of the sink and into the cabinet under the sink. It looked bad and needed a professional fix to reset the sink flush with the granite and replace my patch work. Work required plumbing and some carpentry (removing garbage disposal, disconnecting faucets, etc. and then building a new frame to hold the sink, and then reconnecting after sink was leveled plus installing new garbage disposal).

Description of Work: Paint black iron fence and gate.

Description of Work: Painted combination living room and den, two color job. This job was one of the Angie's Big Deals.

Description of Work: Bought the Angies List Deal of the day. Carlos showed up on time and worked non-stop for 7 hours. Painted two garage doors, front door, side door, two pairs of shutters and a bathroom window -- two coats of paint on each.

Description of Work: SOD Builders removed tape and paint from my windows from a bad paint job from another company I had before I joined Angie's List.

Description of Work: After enrolling in an Angie's list special - $1,299 for external painting of my house I had to wait several weeks for 'an estimator' to come by to give me an estimate. I talked to someone from the contractor and they assured me that my small house qualified for this deal. As I understood it, the deal was for painting the outside of the house for a fixed price, not an estimate. Finally when someone showed up weeks later, I got a verbal not written estimate, for $3,200. I was told I had some loose boards (2) on the underside eve of the roof which would need to be replaced. Mind you this is about $20 worth of boards. I don't know if this is a bait and switch, or scam, or they forgot about the 'deal'. Needless to say, extremely bad service (waiting weeks for an estimate) and I feel there is something terribly wrong with either this contractor or Angie's list in making a deal and then not carrying through with it. I pay for Angie's list membership. They are at fault as well for not carrying through with the 'deal'. I have lost money, and time, because of their failure to stick to the terms of their contract. Now I have to hire another painter, which is setting back other contractors because of scheduling. I feel I have legal recourse due to both parties failure to perform.

Description of Work: They remodeled the two bathrooms, also changed pipes in raised foundation, installed skylights. We changed the layout of the old bathroom, so it's not a easy job for bathroom remodel.

Description of Work: Gutted and remodeled three bathrooms. One master bath two guest. Remodeled a pool cabana that includes a shower, kitchen area and storage area. Rewired the complete house and upgraded the panel to 200Amps. Installed wired smoke and carbon monoxide detectors. The master bathroom had new tub, 2 toilets, shower, two cabinets with countertops and three new sinks installed. Also new mirrors, new skylight, new window and a linen cabinet were installed. The floors, bathtub, walls and countertops were done in travertine. The ceiling was done in Venetian plaster. All piping and electrical wiring were done new. All drywalls were done new. The entrance hall was retiled and stairs going downstairs were redone with wood. Two downstairs bedrooms and the hallway got new wooden floors and got repainted. The guest bathroom downstairs was tiled with travertine and painted with Venetian plaster and toilet, cabinet, shower, new sinks in Caesarstone and mirror were installed. All piping and electrical wiring were done new. Also all drywalls were redone. The cabana by the pool was redone with new tile, cabinets and countertops were installed. New mirrors and appliances were installed. A new shower in travertine with glass shower door was installed. All piping and electrical wiring were done new. Also all drywalls were redone. All permits were pulled.

Description of Work: figured out where a leak was coming from. figured out how to stop the leak from seeping into the concrete and then into our home. drywalled, and painted interior walls. at a later point, referred an electrician and heating guy just to be nice. then a year later did more drywall in a different location and a lot of interior painting for us.