Your Appliance & Refrigeration Repair

Got a same-day appointment for a stove repair. Repair person couldn't get the bad burner off. Doused it with WD-40, said he'd order replacement and come back after the weekend to replace it. Told me he'd call the night before to confirm. He didn't call. When I pinged him late the next day, he asked me if I could get the burner off now, and said if I could, he would order the replacement. I couldn't, so he said, "I can't help you". So, he hadn't already ordered the replacement, so he clearly wasn't ready to finish the job even if it had loosened, plus he didn't call to confirm. I conclude that he simply forgot about my job. Not acceptable.

They are now trying to charge us twice for the one and only visit.

Had an appointment window of 1- 3 PM. At 2:55, I was about to call and find out where our guy was, but the phone rung, literally when I had it in my hand to call, and it was our service technician, Peter R. calling to tell me he'd was running late. OK, no problem. At least he called. He checked out our oven to see what may or may not be happening. He was very thorough and explained everything about the thermostat and how the oven temps could differ depending on the region of the oven. Turned out, there was nothing wrong with the oven, so not a complicated service call. But, we appreciated Peter's time, explanation and overall demeanor and would highly recommend this company.

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The technician showed up PROMPTLY, even though it was the end of the afternoon when I requested service. I really appreciated that he didn't put me off until the next day. He quickly discovered the problem and remedied it. Thank you!

He inspected, identified the issue and repaired it. The issue was the igniter. He said he could replace it and did. Before he replaced it questioned him on his quoted price for the part as too high. His quote was $75. The part is a $20 part and although I understand some markup this was almost 4x. He said that was the price, and if I didn't want it I still had to pay the fee for him to diagnose it, vs having it applied to the job. I let him repair it begrudgingly. Less than 1 year later the part fails, this time went with R.O. Appliance repair and the part was $32.19, what a difference. The repairman also said that igniters will go out if your vents are not cleaned...much more informative and professional, without the ripoff part pricing.

After discovering that my refrigerator wasn't working properly, I became worried that all of my food would spoil. I checked Angie's List & found Your Appliance & Refrigeration Repair. After one phone call, a service appointment was scheduled within 2 hours later. They even sent me an email confirming the appointment. Peter called about 10 minutes before his arrival & arrived at my place right on time. He was very nice, extremely knowledgable, & he went right to work. He located the problem quickly & had the repair completed within the hour, explaining each step of the repair so that I was aware of the problem. He also gave me some helpful suggestions about ways I might avoid this same problem in the future. The cost was less than I expected. Peter sent a receipt to me by email immediately after completing the work, including a written explanation of the work he had done. This company is extremely professional & highly recommended! I will definitely call on them again if I have appliance problems in the future.

Our refrigerator went on the blink Monday evening. I called Your Appliance Tuesday morning. They were very helpful on the phone and went out if their way to schedule our repair for that afternoon. Alec showed up right on time, quickly assessed the problem and made the repair. He patiently explained why the problem developed and how we can prevent it from happening in the future. He also took a look at a couple of other problems in our home and ordered a new part for our microwave. The entire experience of working with Your Appliance was positive. A highly professional organization! We highly recommend them. It's great to find a repair service we can depend on.

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Your Appliance Repair did a great job! I was able to contact them on Saturday and make an appointment the following Monday. The technicians were professional, friendly and highly communicative. We had never had the dryer lint and dryer ventilation cleaned (11 years) which it turns out that you need to do every two years or so. As a result we had a little smoke coming out of the dryer at one point and they dryer was not drying effectively. Not good. The Your Appliance Repair folks did a good job of explaining what they were looking for, what the found and what that meant. They explained what they could and could not do. They did not have the right equipment to clean the entire length of the venting (~30 feet with a couple of 90 degree turns) and emphasized that we needed to get that work done by professional vent / duct cleaning service. Overall, they did great, timely and professional work. They cleaned up after themselves and did not try to pretend they could do things they could not do. I would be happy to use these guys again.

In September 2014 we called them to repair our 12 year old refrigerator when it wouldn't hold temperature. Mr. Rovshan diagnosed an internal leak in the system. He said our choices were to either recharge the system, adding a 'stop leak' compound, or replace the refrigerator. We elected the recharge service at $285. It seemed to work. Then in January 2015 the refrigerator temperature started rising again. We decided to buy a new refrigerator, but we couldn't get delivery for a week and all the food in the old refrigerator would spoil. We called Your Appliance again and they came out and recharged the system for only $100 so it would work until the new refrigerator arrived. In both service calls they came on time and were very friendly and professional. They tried their best to be helpful and offer us the best choices for service. I would call them for any other appliance repairs we need in our home.

Our refrigerator has been exhibiting a loud "clunk" when the compressor shuts off. First they tried to tell me something about thermostat, which has nothing whatsover to do with a mechanical noise. When I suggested that there might be something wrong with the compressor mount, the service tech told me "I have 30 years experience, I think I know what I'm doing" ... Condescending. In the end, the diagnosis was "you need a new compressor" with $800 estimate. Which basically means we would buy a new refrigerator. The noise seems to have gone away for now, probably because in poking around, he might have inadvertently re-seated the compressor on its mount. We'll wait until the refrigerator stops working completely, then we'll buy a new one.

Rovshan responded to a leaking refrigerator emergency call. We had just installed a new floor the week before and disaster was looming. Some kid from another repair shop had come and couldn't figure out the problem. Rovshan arrived within an hour of the call, sized up the problem within seconds, ordered parts and had it fixed in the same day. Boy will I use his shop again and refer as many people to him as I can.

I noticed that my dryer was not heating up to dry my clothes after washing them, so I went online to Angie's List to find a repair person. I asked for a 5 mile radius from my home and Your Appliance & HVAC Repair came up as a choice. I called them and left a message and they called me right back. They made an appointment for the next day, from 3 to 5PM. The next morning I had my morning appointment cancel on me, so I called Your Appliance Repair service and left a message that they could come earlier if they wanted as I would be home. They arrived around 245PM, and looked at the dryer. They said my heating element was not working (which I already knew) and they called around for the part. They found the part in San Carlos, and said they could go and pick it up and come right back and fix they dryer but that they may have to take the whole dryer apart to fix it, which would be a big labor bill. I pointed out to them that the last time this happened, the repair man simply took off the front of the heating unit and slid the old element out and the new element in and then replaced the front. They said, "Ok, then we can probably do that, too." They went and got the part and brought it back and put it in, and put the dryer back together and tested it. It was heating up fine, so I paid the bill (which they said had a 1 year warranty) and they left. The whole process took about 2 hours, and I was happily washing and drying our laundry, again.

Rovshan was obviously very experienced and quickly diagnosed the thermostat as the reason for our warm fridge. He estimated $80 for the parts and $165 for labor. He was back the next day to complete the repair. He billed $55 for the parts and $165 for labor. He was pleasant to work with.

Our refrigerator was gradually losing coolness over several days. I called Ravshan in the morning, and he and his colleague were promptly out before noon on the same day, with problem diagnosed, a new part placed and confirmed working (via a temperature gauge) in a little over 1 hour. They were neat, polite, courteous, friendly and very professional. Will definitely call on Ravshan again for any of the covered repairs. Highly recommended!

It was a great experience. Our freeze died at 2 pm. We called them and they came out it about an hour later. They fixed it by about 5 and from there is has been working great. I cannot imagine a better response from any company.

Arrived on time with little notice. They were careful to cover our wood floors. They did not try to sell us parts or services unnecessary.