About us
Business highlights
19 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
ask for details
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
5.010 Reviews
Showing 1-10 of 10 reviews
Jenny K.
04/2013
carpet cleaners
+ -1 moreRande showed up on time, efficiently set up his equipment and was done in about an hour. The carpets were dirty from pets and walking on them with shoes on. He set up a powerful floor fan to dry the carpet in the living room before he left and also gave us shoe/feet covers to wear so we could walk on the damp carpet. Even before the carpets fully dried, they were noticeably brighter! I am very happy with the outcome of the carpets and will call on Rande again in the future.
Description of Work: He cleaned the carpets of the living room, hallway, two bedrooms, and a wool area rug that is about 9 ft by 5 ft. He charged a total of $140 and gave him a 20% tip
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Yes, I recommend this pro
$168
FAITH C.
04/2012
carpet cleaners, carpet installation
+ 0 moreI'm very pleased with his work. The room looks great...you can't tell that the carpet had been pulled up, and the wires are very unobtrusive. I would definitely use Randy's services again, and highly recommend him.
Description of Work: I needed someone to pull up the carpet in my living room/dining room to bury the wires on a newly installed audio system. I called Randy and explained the situation. We scheduled an appointment for 2 days later. Randy was punctual, even calling to let me know he was on his way. Randy took a look at the project and gave me a reasonable quote. He started the job immediately and completed the whole job in just over 2 hours.
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Yes, I recommend this pro
$375
William S.
10/2011
carpet cleaners, oriental rug cleaning
+ 0 moreI have a light colored rug in my family room which is where we spend all of our time. My husband is a tea drinker so the rug has little tea spots. Rande from The Rug Expert Company cleans it up for me. He cleans the chair and the vanity store for me. He does excellent work. He is very professional. He comes in, he does his job and he goes. He is on time. He not only is professional but he goes the extra mile. If the carpet is still wet from the cleaning, he informs us and eaves little notes to remind us not to step on it because one might slide and hurt something. His price is better than any that I have ever had. I have a big house and most of it carpeted. He charges us $150 for the whole house. He does a very thorough job. I would use his services again in the future.
Description of Work: I used The Rug Expert Company about a week ago. They cleaned all of the carpets and rugs in my house.
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Yes, I recommend this pro
$150
Paula P.
10/2011
carpet cleaners
+ -1 moreThe Rug Expert cleaned the carpets in 3 rooms, plus located and removed cat urine in several places. When the job was completed, my house smelled fresh and clean for the first time in a few years. It took the carpets only 24 hours to dry completely. The stains have not resurfaced, nor has the smell returned!
Description of Work: Carpet cleaning in 3 rooms + odor removal from several areas.
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Yes, I recommend this pro
$400
Scott A.
09/2011
carpet cleaners
+ -1 moreHe has done work for us both in our own residence in an apartment complex and also in a commercial office building. He has done excellent work. He is very responsible and helpful.
Description of Work: I have used The Rug Expert frequently for about three to four years now. I worked with him within the last two months.
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Yes, I recommend this pro
$400
Kathleen M.
05/2010
carpet installation
+ -1 moreEverything went very well. I had intended to get the spots dyed to match but at the time of the estimate I was advised that patching the carpet would provide a better result. The work was performed right then and there, and the results were great. It is very difficult to see where the repair took place.
Description of Work: My carpet had two small (but very visible) bleached spots which were repaired by removal and patching with a scrap of excess carpet.
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Yes, I recommend this pro
$125
Jack D.
10/2008
carpet cleaners, upholstery cleaning
+ 0 moreRande was initially called to take care of our stained and dirty carpeting, and did such a wonderful job there, I asked him to clean the sofa and reclining chair in the living room, and a sofa in the family room. Rande looked the sofas and chair over thoroughly, and provided an estimate. I asked if I needed to make a separate appointment, and was pleasantly surprised when he said he could take care of them right then on the spot. Rande took care of this job with just as much care as he did with the carpeting, and left them in as good a shape as the carpeting as well, which is to say they looked brand new. I am very pleased with his work. Personally, I believe he calls he business The Rug Expert because The Rug, Carpet, Sofa, Couch, Chair, and Ottoman Expert would take up too much space on a business card.
Description of Work: Rande cleaned two large sofas and an overstuffed reclining chair, including the cushions.
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Yes, I recommend this pro
$335
Hunter L.
05/2008
carpet cleaners
+ -1 moreThey had to move out all of the furniture before they could begin. They were always on time and were every professional. I would recommend them.
Description of Work: They came in, dried the carpets, and got rid of all the water that had seeped in. Then they came in and cleaned the carpets.
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Yes, I recommend this pro
$1,000
Karen J.
08/2007
carpet installation
+ -1 moreOverall it went way better than I had anticipated. He worked with my need to have the job done that day, and I doubt if he made much on it. I paid $75 and was very pleased with the results. Would use him again. His actual specialty is rug and carpet cleaning, and he has three professional certifications in that area. I didn't need any cleaning done, but would certainly use him for that if needed. He does some "expert witness" work related to insurance claims also. This is a very small company! Just him. FYI, his business card lists ten related specialties: oriental rug cleaning, carpet cleaning, upholstery cleaning, carpet repair, color repair, commercial carpet, odor control, smoke damage repair, carpet inspection, water damage repair.
Description of Work: A hardwood floor company had removed part of our wall-to-wall carpeting and refinished the hardwood underneath, but was unable to retack the carpet edge in the doorway. I knew this would be a small job and was concerned about finding anyone who would be willing to take it on. I called The Rug Expert and left a message. Rande (pronounced Randy) called back the same day and had me describe the job in detail. He agreed to do it that day, which blew me away. He said he would arrive between 3 and 4 pm. and he was there at 4 pm. He looked at the job and said he would have to get some specialized materials, but would be back in less than an hour. A bit later he called to say that OSH didn't have the parts and he would have to go to Home Depot in East Palo Alto. He promised to be back in plenty of time to finish that afternoon. He finished the work, which only took about 15 minutes, by about 5:30 pm. Very neat job and he cleaned up quickly and left.
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Yes, I recommend this pro
$75
Gina Y.
07/2007
carpet cleaners
+ -1 moreWe were going to replace/repair the carpet, had him originally come to see if he could move the carpet and hide the soiled area. He suggested that he could clean it. He did clean it and I am very, very happy with the results. It has remained clean even after the work was performed.
Description of Work: They thoroughly deep cleaned and rejuvenated worn carpet in front of easy chairs.
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Yes, I recommend this pro
$250
Contact information
1075 SPACE PARK WAY STE 124, Mountain View, CA 94043
www.TheRugExpert.comService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Carpet Sales and Installation,
Oriental Rug Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation
FAQ
THE RUG EXPERT is currently rated 5 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
THE RUG EXPERT accepts the following forms of payment: Check
Yes, THE RUG EXPERT offers free project estimates.
Yes, THE RUG EXPERT offers eco-friendly accreditations.
No, THE RUG EXPERT does not offer a senior discount.
Yes, THE RUG EXPERT offers emergency services.
Yes, THE RUG EXPERT offers warranties.
THE RUG EXPERT offers the following services: CARPET CLEANING, AREA RUG CLEANING, UPHOLSTERY CLEANING, WATER DAMAGE RESTORATION, ODOR REMOVAL, CARPET REPAIR, CARPET DYEING, CARPET INSPECTION SERVICES, CARPET & FABRIC PROTECTION, TILE & GROUT CLEANING, HARDWOOD FLOOR CLEANING & REFINISHING.
Contact information
1075 SPACE PARK WAY STE 124, Mountain View, CA 94043
www.TheRugExpert.comService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PM