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The One Move

Moving Companies, Storage

About us

The One Move

Business highlights

35 years of trusted experience

Services we offer

Residential, commercial & international moving, packing & storage.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.811 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
9%
3
0%
2
0%
1
9%


Rating CategoryRating out of 5
quality
4.6
value
4.0
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-11 of 11 reviews

Lennard R.
06/2015
5.0
moving companies
  + -1 more
Setting up the service was fairly easy. Great communication by Josh. The three guys sent to move the items in our home were very nice. One was the "leader" and instructed the other two on what to do and where to go and what to wrap/move first. We purchased furniture pads ahead of time since our stuff will be in storage for about a year. They were able to wrap the items with our blankets to protect them in the long term. I thought that $10/shrink wrap was expensive until i saw them wrap the items. They really wrap them well. All of our stuff arrived to storage in one piece. They offer a 5% discount if paying in cash, however, we found out that cost is deducted from the "service." Meaning it's out of the mover's pockets. I would've paid by credit if I knew that ahead of time. These guys deserved the full amount for their work. Overall we were please and glad to not have to move it all ourselves. We'll probably use them again when we move into the next home.
Description of Work: Moved furniture and some boxes for a two bedroom town home and tandem garage.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Joseph E.
06/2015
5.0
moving companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rosanne C.
03/2015
5.0
moving companies
  + -1 more
unknown
Description of Work: Loaded & moved several items to another home across town.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$505

Claudia H.
02/2015
5.0
moving companies
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

JEAN M.
01/2015
4.0
moving companies
  + -1 more
Service was good, but price was higher than expected.
Description of Work: local move out, storage, local move in.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$4,000

JULIE R.
09/2014
5.0
moving companies
  + -1 more
It went well, non stop packing and loading, an all day event.
Description of Work: Move a 4 bedroom 3 bath house into storage. Professional, very polite, timely, tidy just all around good people.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

Naoshad M.
08/2013
5.0
moving companies
  + -1 more
The movers came in ahead of the promised time which was good for us. They were fast and efficient and took care in packing our furniture. We had a lot of glass furniture for which they were charging a lot, so we had already moved that ourselves. We asked them to move a large glass top table for which they charged $50 extra. The entire move was done in under 5 hours and none of our furniture, walls or doors were damaged. We were very happy with the movers and the overall move experience.
Description of Work: Helped us move from a 2 bedroom to a 4 bedroom home

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Nancy L.
06/2013
5.0
moving companies
  + -1 more
They were thorough, professional and a life saver!
Description of Work: They moved my stuff from a 5 bedroom home to a 2 bedroom apartment, stopping on the way to drop off items at consignment shops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

APOORVA T.
02/2013
5.0
moving companies
  + -1 more
The Movers came on time.They were about 5 in number. Strong guys for sure. No time was wasted and they immediately started wrapping the boxes and stuff. They did a great job of wrapping really delicate stuff like Glass tops and Television set. Also the super heavy stuff like Sofa and Bed was wrapped in a really professional manner. After that they were quick to move the stuff from our old place to the new place with there big moving truck. Unloading was done quickly and all the heavy and delicate stuff was moved up one floor really well. only issue was we had to wait because the apartment had to have a move-in inspection. We wasted some time but not the movers fault. We did end up paying extra for the extra half an hour it took . Over all the items were safely moved. We did not see any cracks or bad surprised show up in any of our items
Description of Work: Professional , Punctual.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Santina P.
06/2012
5.0
moving companies
  + -1 more
Overall excellent experience. Talked with Ron over the phone (customer service) about a month before the move. He estimated $1000 and 7 hours for a 3 bedroom move. I stressed to him how much furniture we had, and he said it should be o.k. It ended up taking longer, and costing more - and they had to make 2 trips in the truck! But it was fine. I was given a window of 2 hours (8-10am) for them to show. They called at 7:30am and showed up just about 30 mins. later. 3 guys - ready to work. We were just about all packed up :) The lead (can't remember his name now!), walked through the house making notes and listening to directions. They gave me 10 wardrobe boxes to use for the day (VERY helpful!). They were amazing. They wrapped furniture, crated my mirror and china cabinet (upon my request), and were very efficient. We have a lot of stuff - and they ended up having to make 2 trips to the house - but it worked out o.k. It took over 9 hours, but again, they were quick and careful, so it was fine. The only 'complaint' I have is that towards the end, they were just unloading boxes and putting them wherever - not paying attention to the clearly labeled tops/sides. So, I have garage boxes in the middle of my kitchen, and bathroom boxes in my son's room - but that's fine. They were patient while I had to make a quick decision on the placement of the china cabinet (crazy heavy piece!), and disassembled and assembled our beds, tables, etc. They even put the bedskirts back on the beds before putting the mattresses on! These folks were recommended to me by some good friends, and we'd definitely recommend them to others. I've never used a professional mover, so I don't know if this is 'reasonable,' but was very willing to pay!
Description of Work: Local move - 5 miles. Complete home move: furniture (big stuff, including a bunch of wood working tools!) and boxes from 2-story, 3 bedroom home to 1-story, 4 bedroom home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Mary E.
04/2012
1.0
moving companies
  + -1 more
RUN away from the Moving Company. DO NOT USE their services! They overbooked the number of hours scheduled to move and continued adding to the bill, arrive an hour late, and plugged the fridge into my new home incorrectly and flooded my home. When I called them up to address what they had done they refused to speak to me. This is a company that is not insured, not professional, and will DAMAGE YOUR PROPERTY.This is their contact information. DO NOT USE THEIR SERVICES:The One Move 1-877-663-3803 Ext: 111 www.TheOneMove.com.
Description of Work: Moving Services. RUN away from the Moving Company. DO NOT USE their services! They overbooked the number of hours scheduled to move and continued adding to the bill, arrive an hour late, and plugged the fridge into my new home incorrectly and flooded my home. When I called them up to address what they had done they refused to speak to me. This is a company that is not insured, not professional, and will DAMAGE YOUR PROPERTY. This is their contact information. DO NOT USE THEIR SERVICES: The One Move 1-877-663-3803 Ext: 111 www.TheOneMove.com.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,600

Response from The One Move
This complaint is unfounded. Our team arrived at the customer's residence within the time window give 8a.m to 10a.m. The move took longer since customer needed help with packing. Based on the customer's request, as a favor, one of the moving team members plugged in the refrigerator. We have responded to this client, several times by phone and email. In fact, she is in communication with us. It is unfortunate that some would tarnish our good name when we are doing everything in our power to help this customer. We are a local family-owned business and we take our customer satisfaction very seriously. She stated that she was extremely pleased with our moving services in the feedback form that she filled at the end of the move.

    Contact information

    2500 Old Middlefield Way B, Mountain View, CA 94043

    www.theonemove.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Moving Companies,
    Storage

    FAQ

    The One Move is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 5:00 PM

    The One Move accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    Yes, The One Move offers free project estimates.
    No, The One Move does not offer eco-friendly accreditations.
    No, The One Move does not offer a senior discount.
    No, The One Move does not offer emergency services.
    No, The One Move does not offer warranties.
    The One Move offers the following services: Residential, commercial & international moving, packing & storage.

    Contact information

    2500 Old Middlefield Way B, Mountain View, CA 94043

    www.theonemove.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM