Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Molly Maid

House Cleaning

Reviews

3.73 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
67%
2
0%
1
0%


Rating CategoryRating out of 5
quality
3.5
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Showing 1-3 of 3 reviews

Tan T.
01/2017
3.0
house cleaning
  + -1 more
The wood floor in the living room was vacuumed instead of mopped. The carpet upstairs in the hallway & bedrooms were found to have visible debris after it was vacuumed. My husband had to re-vacuum afterward.
Description of Work: Regular cleaning of our apartment. We indicated that we would like cleaning on a regular basis had it worked out.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Alfred A.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

diana F.
07/2013
3.0
house cleaning
  + -1 more
I used AngiesList to locate a housecleaning service. I called Molly Maid in San Mateo (650-837-9788) because it had an A rating and listed my city as being in its service area. However when I called, I was re-directed to another Molly Maid (Palo Alto/Menlo Park, phone 650-965-1105) due to my ZIP code. I did not see any reviews on the Palo Alto/MP Molly Maid, but figured if the San Mateo one had such good reviews, then I might be safe. I was able to schedule an appointment relatively quickly at my convenience and the woman who came by to do the assessment was punctual and thoroughly documented cleaning instructions/what would be performed on the service estimate. I was given a 'first time' fee of 80/hour for 2 cleaners. I indicated I would be interested in weekly or biweekly cleaning after the first visit and was told to call-back after the first-time visit to get a 'fixed' rate. I interviewed one other cleaning service who gave only a verbal description of the work that would be performed and nothing in writing. So I went with Molly Maid, who was on the pricier side but was able to schedule me on relatively short notice (within the week) and at my convenience. The 2 women showed up on time and got to work quickly. Although I asked if they could clean my office first since I was working from home and didn't want to be disturbed and they agreed, I don't think they understood because they didn't do it. But it wasn't a big deal. They finished everything and were out the door in 1.5 hours. Everything was cleaned well though the kitchen could have been given a little more attention (e.g. I don't think the blender or food processor on the counter were moved, just cleaned around them; faucet still had residue around bottom), therefore the 'B' grade for quality. As I mentioned earlier, I thought the first-time cleaning price was somewhat steep (total cost 120 + tip) for small house with minimal furnishings, but figured the subsequent weekly cleanings would be reasonable. When I called the office to get pricing on weekly cleanings, I was surprised that they quoted me 80/week. Since the first-time thorough cleaning took only 1.5 hours, I couldn't imagine the weekly cleanings taking at most 45 minutes. I asked if they could give me a better rate and the woman said she would speak with the owner and get back to me. Well, I waited 1 week with no return call (thus the D grade for professionalism) and I called them back. The best they could do was 70/week. For the small size and straightforward cleaning of my house, this rate was too high and I did not go with Molly Maids for weekly housecleaning service.
Description of Work: Provided 2 housecleaners to clean approximately 700 sq foot single-level house with kitchen, bath, 1 bedroom, 1 office, and living room. Dusted, vacuumed, sweep, mop

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$120

    Contact information

    1931 Old Middlefield Way Ste 220, Mountain View, CA 94043

    www.mollymaid.com/local-house-cleaning/ca/palo-alto-menlo-park.aspx

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    Molly Maid is currently rated 3.7 overall out of 5.
    No, Molly Maid does not offer free project estimates.
    No, Molly Maid does not offer eco-friendly accreditations.
    No, Molly Maid does not offer a senior discount.
    No, Molly Maid does not offer emergency services.
    No, Molly Maid does not offer warranties.

    Contact information

    1931 Old Middlefield Way Ste 220, Mountain View, CA 94043

    www.mollymaid.com/local-house-cleaning/ca/palo-alto-menlo-park.aspx