SUPERIOR PLUMBING

First let me mention I hope this is the same Superior Plumbing & Drain Cleaning Services whose invoices show their Corporate Office as 1000 13th St, Richmond, CA. We have now called this company twice in an emergency, both times, oddly, on a Sunday, two years apart. I wrote a previous review of their excellent work the first time, so we turned to them again when we had our next plumbing drama. It started with the suddenly clogged drains that seemed to be bi-annual event. Ignacio and Rudy showed up promptly, cleared the drain, and also strongly advised that we replace the plumbing -- with photos that clearly showed the roller-coaster piping that guaranteed that we'd have this same problem over and over again (which we had been experiencing for years). Three days later, the back bathrooms were again slow draining, and (a) they immediately sent someone out to clear the drains again and (b) agreed to show up up the three days later (on a Monday) to replace the pipes. It meant we had to move out for at least 24 hours because they would have to tear out all the pipes under the house and completely replace them. It was hard for me to imagine that being done in two days . . . but it was. Ignacio called me when they arrived, called me when they left the first night, after locking up carefully. He called me when they arrived the next morning, promised that they would stay until they finished. I dropped by mid-day to see how they were doing, and they were confident they'd finish that day. They did. The before & after pictures they gave me were very helpful, and they also installed a discreet cleanout access in the backyard so, if there are future problems, plumbers would no longer have to climb on the roof and try to maneuver around a lot of bends and curves in the pipes. I have been very, very impressed with all my dealings with them. They have been honest, incredibly careful of our property, extremely hardworking, reasonably priced and deliver excellent service. Sooner or later I know we are going to have to replace the sewer line from the house to the municipal hookup -- I will definitely be calling Superior Plumbing to do the work.

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Erasmo came and gave us an estimate. We hired him because he seemed clean cut and professional. The work was first rate as far as I'm concerned and his workers seemed eager to please.