GRASS FARM

unknown

From initial phone call to delivery, the entire experience went very smoothly. The quality of the sod, now that it has set is excellent, and we get many comments on how good our yard now looks.

I had decided to replace the bed of weeds and grab grass with a new lawn. I had been referred by my Uncle and neighbor to the Grass Farm over the local home improvement stores as the GF cuts the sod the morning they deliver it. I called the GF in Morgan Hill in late May, after hours (Open: 7am to 12pm, M-F), and left a message to get some price quotes. I didn't get a call back, but figured since my soil wasn't ready for sod it wasn't a big deal. As I got closer to getting everything ready I gave the GF another call, this time during business hours. I got someone on the phone pretty quick and she gathered some information, made some suggestions and provided my pricing quotes for pick up and delivery. The price quotes for 612 feet of the Double Dwarf Champion which was recommended for my area was around $225 if I picked it up or an additional $90 to have it delivered with the rise in sod cost ($0.335 to $0.395/sq. ft.), fuel charge and delivery fee. She mentioned if I had a 1.5 ton truck I could carry the 2 pallets required for 612 feet of sod. I hung up and called the 2 people I knew with large trucks and quickly realized it was not worth the trouble of trying to borrow or rent a truck and drive all the way down to Gilroy to pick up the sod (Only the Gilroy location is open for weekend order pick-ups). I called back and spoke to a different person but they were able to pull up my quote, finalize my order and schedule the delivery for that Saturday. She took my credit card info over the phone. I ended up adding a sod knife ($5) and a bag of start fertilizer ($16) to the order and was told I would receive a call to confirm the delivery time a day prior to the delivery. On that Friday, I received a call from a gentleman informing me that my sod order of 612 ft. would be delivered between 7am and 8am the next day. I joked and said I don't even get to sleep in! He chuckled and mentioned that I didn't have to be there to accept the order. He mentioned the pallets could be left in the driveway, if cleared, or at the curb. I asked him to place the pallets by the curb next to the front yard were the sod was going to be laid. When I woke up Saturday morning around 9am I had 2 pallets of sod sitting right at the curb next to prepped soil with my sod cutter, fertilizer, receipt, credit card slip and installation/maintenance directions. 2 hours later I had a lawn! My only grips are I didn't receive a call back from the voicemail I left for the sales staff and the price different per foot for the sod to have it delivered. I don't mind paying the delivery free and fuel surcharge, I expected it, but that plus a sod price increase I though was a little much. Either way, it was still easier to have them deliver in my situation and I will be ordering from them when I redo the back yard. I would recommend the Grass Farm to anyone looking for sod; they have an excellent product, they are professional on the phone and timely with their deliveries.