SUNBRIGHT TILE & MARBLE

It then turned out that we could not use the substitute I bought for the bullnoses. However, I found something else that would work perfectly at a local Home Depot and decided that I should return the items that we could not use to Sunbright. When I talked to Jose Lopez, who is the owner of Sunbright, he said he would accept the returns but there will be a 25% re-stocking fee. I argue that this is unfair since I had not been informed of this fee prior to the purchase. He said charging the re-stocking fee on returned items is a standard practice in the tile business and I should have known about it. He also said I was at fault because I have no experience and hired a contractor with minimal experience. At the end of our conversation, he pointed out that there is a clause in the invoice about this fee and I should have read it before signing. Personally, I do not have problem with re-stocking fee, if it had been communicated clearly before the purchase. In this case, it was not.