Tania's Agency

I used Tania's Agency for numerous times. Tanis supervises a group of women that clean, mostly the same women come to your home each time. Tania attends first cleaning to be sure they hit everything, then joins in whenever problems arise. It's hard to work with Tania's group as over time, they come later and later, and never on time. While they were initially just OK, I was never pleased with having to request specific items to be cleaned, such as baseboards....it should be obvious those need to be dusted a once in a while....or the fridge. I found over time, the quality of cleaning seriously degraded and fired them at one point when I looked under my living room couch to discover that it hadn't seen a vacuum in months. Vacuuming under a couch that sits on tall legs on a wood floor should be basic. I believe the reason for Tania's service to be this way, is that she capitalizes on the girls getting in and out in an hour, not on quality of cleaning. Because I didn't want to go through the search again, I hired her back again believing that once mentioned, it would likely never happen again. It did, and worse. On the last service date, I was told the "crew" would arrive at 1 pm. I had to run out for an errand, but raced back to be there while they were at my home, I also remembered that I left 3 $100 dollar bills on the coffee table that was payment from a rental and I wanted to be there to make sure it was safe. I arrived home to find they had already left and a note from Tania scribbled on the back of an important federal tax document that I needed to scan and save, telling me that she took one of the $100 dollar bills as payment! That was even more than the money due for the cleaning. I texted Tania a message telling her that I was not pleased with her taking money from my home, what I should have done is reported it to the police. Tania's response was that she figured I left it there for her payment. How absurd. She further attempted to excuse herself by stating that at times in the past, I had to send her a check through the mail. I don't know what this had to do with taking money from my home. When I questioned if she took the $100, then why didn't she leave change? She reported that she thought I was giving her "extra" money for a tip! I was shocked at the sense of entitlement that she would have in her stated reason for taking money from my home. She didn't appear to understand that it was my responsibility to pay her, not her responsibility to take money without prior discussion with me. There was no excuse for this behavior as she had my cell phone number and could have called me. This does not even address that now I have Tania's scribbled note to me on an important tax receipt that I have to save for tax purposes. Tania appears to have no respect for personal property at all. In the end, it was just dishonesty and an ill sense of entitlement that caused her behavior. Wouldn't you know that I also looked under the couch and found that it still had not been vacuumed! There should be no reason at all for anyone to hire Tania's Agency. Tania is not trustworthy and her crew skips cleaning even on the most basic of cleaning chores, like cleaning the floor, just to rush on to the next location. This is not a cleaning service, this is running through the day collecting payment that isn't earned. I am disgusted that I gave her a second chance and live in horror that I may find something else missing at some point. I rarely review this strongly, but I must say with the utmost clarity, do not hire this person to be in your home.

It went well..same people come out every time

She bases her prices on the size of the house. She is very detailed and quality conscious. We had some minor construction done on my house that pulled up dust and pet hair she cleaned all of that up. She has been cleaning for us for 7-8 years. She is very honest and dependable and I can leave her alone in my home. She also screens her people before she hires them.