Genesis Stoneworks

Genesis provided excellent quality work done quickly by a big team of skilled workers. I had a very small job, done very well. I was lucky to have used them. Dan gave me a very fair price, compared with other estimates. I recommend their work!

The estimate process was very good with them.

This company did an absolutely terrible job for me. We had numerous problems with delays, incorrect installation ( in some cases the same issue multiple times), poor communication and a complete lack of caring or even a simple apology. This company does not communicate amongst its own employees which resulted in our repeated issues. I can speak from over 20 years of construction experience that this company is very poorly managed all the way to the top and this results in greatly inconvenienced customers and a complete lack of caring from the company all the way to the top. Please do yourself a huge favor and hire a different contractor, you will be glad you did.

The rep from Genesis Stoneworks was very reliable and answered lots of questions via text messages (our preferred method of communicating). We have paid a 10% deposit and have a tentative start date of August 14th to replace driveway, and both front walksways and front porch with pavers.

If you're thinking about hiring Genesis Stoneworks...DONT!!!! I did and i am so sorry, They sell you the world. They have no employees of their own, they hire outside contractors and crews some they have never worked with before, to demo, replace, and beautify your home. How much care and respect do you think a fly by night contractor has in your project? , they want to get paid, and move on to the next job. I had nothing but issues from day 1, and continue to have multiple issues, so many issues, it almost seems too hard to believe. Or it could make for a very funny sitcom, as long as it's not your money your spending. They do not back their warranty, oh they will send out a project manager to inspect the issues and your complaint, and then they turn around and ask you to sign a change order. They won't "gauge you" , they will be reasonable as long as you don't ask for anything to be covered under their warranty, and you're willing to spend more money. I strongly urge you to go with another company, unless of course you want a walkway that leads into a flower bed.

Initially, everything looked fine. However we, to this day, are dealing with weeds and grass growing in between the paving stones. It has gotten progressively worse over the years. Genesis did not install polymeric joint sand, nor did they offer it to us. Our backyard looks like a jungle if we do not constantly pull, pluck and spray the grass and weeds growing among the stones. Too bad they decided to save money and skip this important step in the installation. We are having to deal with the aftermath. When we asked why they didn't use the polymeric joint sand, Dan, the salesman told us that it wasn't available back in 2011! We have since found out that's not true from the other companies we consulted. No wonder why we passed on using them a second time for more work. We chose another company to have more work done that we are very pleased with. Please see review on MB Paving.

The work started on schedule and was completed on schedule. There were few items that needed to be redone but those were handled quickly and to our satisfaction.

Wonderful! I couldn't be happier. Chad was great Miguel supervising the job is beyond great, wants to make me happy, answers all my questions, the workers are pleasant, respectful and works at a good pace to insure the job is being done corrently.

they came ontime and did the work well. I was happy with the results

Chad was excellent - professional and cordial. Especially appreciated was the fact that sample paving stones would have been delivered to the location - it's extremely difficult to judge the color/design of the stones when seeing them at the manufacturing plant. Price was clearly in line with several other bids for a nearly exact job. One of the paving stone manufacturers recommended Genesis. In process of making a decision, though I will more likely go with a company that will povide visual plan (finally figured out that's exactly what I need to go forward). If I were to do another project, Genesis would definitely be at the top of my list.

Overall very well. This was my first time having pavers installed so I don't have a point of reference. All I know is that I am very satisfied with the results. These guys kept me informed as we went along. A few minor issues that were resolved to my satisfaction. Value for money A++. I worked with Roger Goodman who is the president of the Company. I would definitely use them again.

The estimate was broken down for each job. She also explained to me how the work would be done. The price was a little high but I may have Genesis complete some of the work in the future.

We were going to put up vinyl fencing around the yard and Alan Feder said,"You don' need to spend the money. Your wall is good shape. Just keep the wall and doing it around the wall." He wasn't pushy. I loved that. He's going to come put lattice on our stone wall this Friday if we can get our wall straightened. I was also going to put pavers in the front part of the yard and he suggested to put grass in, saying it would be prettier and less expensive to put in grass. He recommended that as opposed to putting in all blocks. I had thought about another thing while we were on the phone and he redesigned that particular section without a problem. He's very flexible and easy to work with.

Excellent. The saleswoman did a great job planning, picking flagstone, and color cement, and design, then the work was done timely and systemically from removal of old driveway, to building infrastructure with re-bar, to pouring and sharing. The workman were very skilled and professional.

I got the estimate. the job started when they said it would and was done ahead of time

Dan, the sales lead, could not have been more helpful. We actually got several quotes, and Genesis came right in the middle. The way Dan described the work to be done was thorough, and matched what we believed to be the right steps to do the job right. Dan was gracious enough to meet us in the evenings, after work, to get the paperwork signed so that we can get the job started quickly. The challenge to was match the pavers to the new driveway to the house's existing backyard driveway and patio, which was replaced with paverstones about 10 years ago. That particular style of paver stones are no longer being manufactured. Dan spent extra time calling different suppliers to try and find a match, and dropped off samples several nights in a row, and even helped advise us on which ones would work best. We couldn't find the exact match, but he came very close. The team that worked on our driver was terrific too. The entire demolition, sand pack, and pavers took 3 days. The guys worked really meticulously, and the worksite was left as neat and clean as possible every night. We asked for some flower borders to be built as a part of the job, and for the driveway to bank slightly away from the house to help channel the water away from the foundation. Dan and the crew listened to our requests and did their very best to accommodate them. Some of the older pavers were also loosening, and the team repaired what they could, at no additional charge. The entire job was lovely and well done. We got compliments from neighbors and passer-bys for weeks. I am very pleased with the work completed by Genesis Stoneworks and would recommend them.

Genesis Stoneworks gave us a thorough quote for pavers. They were very helpful.

Our unhappiness is the minute Genesis got the money, they have been unbelievably hard to deal with. The stone has become stained with a white colored something. We called to get information on what we could do and what it might be. We only get put off. Someone is always going to call us or they will drop by and take a look, and that never happens. We have been calling almost since we had the driveway put in so that we could find the drain clean out. Again all promises and no action. We had to go and dig up some on the drive way to find the drain clean out. The clean out was in the plans that they drew up for the job so they had the information. It would have only been a minute to fax us the information or come by and show us where the clean out was. All we got was lies about we can come by and handle that, we can get that information to you or let me call someone for you. Nothing ever happened and every time we called all we got was more of the same lies. To this date we are still trying to get Genesis to help us figure out what is going on with the product they sold us. We just want to clean up the mess that has become so ugly on the paving stones. We have checked with other paving companies trying to find a way to restore the once beautiful driveway we had, but when we do speak to someone at Genesis we are told "oh, don't use that or don't do anything until we get in contact with the stone makers". We are not getting anywhere with the driveway stones just like we got no where with the finding the clean out. Customer service for this company is really bad once they are paid. They are always nice while they are screwing you.

This group was unresponsive, frustrating, and I would not recommend them to anyone. First off: Even though I was told I was getting a crew from the valley, they sent one from Ventura (I'm in woodland hills). The crew had also had a job go awry in camarillo, so the project manager was seldom at my house and his crew were lazy and rude. Every day at lunch when I came home to see progress, they were asleep under a tree. On day 3 of the job, their tractor broke down and it wasn't replaced for a week. They sold me on redoing my gate rails, and the crew had no idea what to do. The sales rep and company managers did not return my calls, I was close to throwing them out, but was on a deadline to move in. *** DO NOT USE THESE PEOPLE. my 7 day project took 3 completely frustrating weeks, and they did a lousy job.

It turned out great. The price was competitive.

I started a $25,000 backyard remodel project by calling out Paving Stone companies to give ideas and estimates. I spoke with Angela at Genesis, and made an appointment for Steve to come out to the house 2 days later at 8:30 in the morning. At 9:00 on the day Steve was to be at my house, I called Angela to see what the problem was, because Steve was a no-show. She said she would find out and call me right back. Instead, I got a call from some guy (not Steve) who said he'd been called out to an emergency for a big job in Malibu and couldn't get to my house for another couple of hours. He wanted to know if I wanted him to come out when he was through or reschedule for another day. I thanked him for the call and declined to have him come over when he could or set another appointment. Neither Angela, the guy who called me, or anyone else from Genesis ever explained how they could fail to keep an appointment and not call in advance of the appointment time about needing to reschedule. Since they thought it was fine to make appointments and not keep them or communicate before they broke their committment (when they clearly could have), I thought that same poor sense of responsibility would just keep repeating itself if I were to make another appointment with them or, perhaps worse, hire them and count on them to do what they promised ... when they promised...for the price they promised. If you can't keep an appointment, you call and say so before the appointment to show respect and reasonable courtesey for other people's time. If you can't do that, I'm not interested.

I was impressed by the price of the paving stone estimate. Regular contractors quoted me tens of thousands more for just the driveway using stamped concrete. The fact that this company's business is gorgeous paving stones, I took the chance. Work turned out spectacular, and I get comments from neighbors, delivery people on the quality of the work. When the workers missed the sand pounding of a few pavers, they were quickly dispatched within 2 days to correct the work.

Worked with Roger Hill who returned multiple times to help with color of stone, design of porch and front yard. Gave references and we were able to check previous jobs in bay area. Even set up meeting to visit paving stone company to see layouts so my wife could pick colors. Roger was great to work with and confident in the quality of work and the company. Big crew, showed up on time everyday took 4 days. They had heavy equipment and they did a great job. Roger's follow-up and attention to detail really sealed the deal. I now have an awesome no maintancence front yard.

I was very satisfied with the construction crew. They did a wonderful job. I am very happy. The stonecutters did a really great job.

I would call them if I decide to do a big job like a driveway.