RELIABLE PLUMBING & HEATING SERVICES

Javen Mercado from Reliable Plumbing and Heating did a great job clearing out my sewage drain lines that had a slow backup. Very nice and professional. Would highly recommend.

Excellent professional service. From sinks to toilets and even broken piping in our sewage line, Reliable has treated us right. I highly recommend Carlos who was great to work with, very upfront and honest as well. Can’t speak enough praises. I would highly recommend to others!

Friendly, efficient and good communication.

Thank you, Steve and Domenic for an awesome job today. Always clean and professional. !!!

The crew from Reliable Plumbing were very efficient and I appreciate their workmanship !

Mario was Great, and was very professional.

On time and completed quickly and professionally. Exceptional experience in all regards.

Very well. The plumber from Reliable was professional, punctual and knowledgeable. I learned a few things about proper habits in using the garbage disposal and also the correct non-toxic, drain cleaner to use in the future if needed.

Reliably Professional Reliably Expensive- 5 Stars for Mario, who installed a new water heater and brought it up to code. Minus 4 stars for price gouging!!! 2200$ for a $750 water heater installed in less than 3 hours. Even with the extra parts to bring to code, materials cost less than a thousand dollars that leaves $1200 divided by 3 hrs = $400 per hour!!!!

Great job! Fast, clean and Jose was very nice! I will use them again!

Excellent! Service technician arrived promptly, on day of call, and we were notified he was on his way. The problem was solved and they worked to ensure complete satisfaction. We have worked with Reliable Plumbing for many years and are always satisfied with their professionalism and results!

Steve came out and diagnosed the problem immediately. He had the part available and was able to install within 30 minutes. Steve also recommended tips and maintenance solutions to avoid future problems with our furnace.

The work was well done all new hoses pipes,wires, and Greg is a friendly knowledgeable technician who answered any question or concerns I had. All in foul weather

We have used Reliable to replace our Water Heaters and to fix a Leak in the main water Line, this Company is Great, they will make it happen if you are running into a water-related issue, the times I have called them, they usually get someone to your place in a couple hours and take care of you, they are reasonably priced and very courteous & professional.

Horrible job! The Guy dented the Water Heater and installed the Filteration System wrong. They also charge outrageous prices and have sub standard Plumbers.

The estimate to replace the RO filter was so eye-wateringly HIGH, I determined I could purchase an entirely NEW system from COSTCO for less than to simply replace the filter, which was my original estimate request. Jason then replaced the water filter for the house, and removed the water-restriction caps, which necessitated TWO visits at close to $543 for both services, something I felt was excessive. What's worse than their-price-to-value ratio is that, after two visits, and almost $600, Jason still has to return a third time, necessitating time off of work, to "re-wire" the faucet because he mixed cold-to-hot and hot-to-cold on the valve. Shelly, the owner, was highly offended when I suggested that Jason was incompetent, and I requested an adjustment to the bill for having to return, yet again, to my home to fix his misrouting of the valves. She refused, and implied that I could have simply given them the key to come into our home, unsupervised, tho had not suggested that until after I'd already made arrangements to be home to let him in yet again. Finally, Jason stated that all values on the RO water system were "on" but he couldn't explain why the system was NOT dispensing water unless I was willing to pay ANOTHER charge to have him "tear into the system." I find this explanation highly suspect and disingenuous. In conclusion, I feel like I was ripped-off. I would highly recommend finding a different plumber because Benjamin Franklin Plumbing was unwilling to take responsibility for having to fix it's incompetence by adjusting their bill, and for their relatively high fees for what I actually got as a repair/service. Furthermore, Shelly, the so-owner, was inflexible and rude when I suggested that Jason was incompetent. I will have my RO filter repaired by someone more competent tho I highly doubt there is anything actually wrong with it.

Their service price is competitive, but they probably not the least expensive. They are at least competitive for the quality of their work.

Showed up on time, gave reasonable estimates. Did the work promptly. Cleaned up after himself. We were pleased.

Nicole answered the call-very professional, polite. and reassuring, got me a very convenient appt. and then communicated again when Steve, the plummer, would arrive. Excellent phone manner. Steve arrived when expected, quickly diagnosed and fixed the problem, explained all of it in non-technical terms, and most importantly did not talk down to me. He is extremely professional and knowledgeable. I felt very confident and satisfied with the whole experience. BRAVO! And will definitely use them again.

Benjamin Franklin HVAC in Monterey, CA came out to take a look at getting an older (25-30 years) Rheem electric furnace up and running again. It had been converted to run with a passive solar system and we wanted it put back to original. He took a look while I made photocopies of all of the diagrams, parts lists, serial numbers, etc. for him to take with him. He said he would have to call the Rheem people and get back to us. We never heard from him again-- it's now February. No charge, but a follow-up phone call saying he didn't want to do the work would have been appreciated.

My guest toilet was flushing spontaneously, and I was expecting company for the weekend. I called Ben Franklin Plumbing, and they were at my house the next day to correct the problem. The service person arrived on time, he put booties on his shoes, and he even changed into a clean shirt before he made the call (mandated by the company!). I had a choice of replacing the plumbing mechanisms or purchasing a new high-efficiency toilet. He helped me weigh the pros and cons and didn't push the more expensive choice. In the end, he just replaced the parts on my already low-flow toilet. When I called back the next day for someone to check on something that I thought was a potential problem, the service person came almost immediately and addressed my concerns. Although the repair was more expensive than I had anticipated, the service and quality of the job were worth it.

Steve's current job was typical of what we have found in any business we have had with Benjamin Franklin: reliable, punctual, diagnosed the problem, corrected it, and went far beyond what he had to do not only to correct the problem, but take preventative measures; finally, giving us an idea prior of the cost (very fair), and stuck to it. We can't say enough about this group. Shelley, who is in the office, is always pleasant, always gets things scheduled, and you know she's on it. The crew is professional, and goes out of their way to make right what isn't (our plumbing problems). But, in this case, the probelm wasn't even a plumbing problem, it was an extermination and cleaning problem. No excuses here for not doing the job, even though they easily could have said "not our problem, you need an exterminator", and taken a walk. No, they took care of the problem, no complaining. This is a company that in our opinion demonsrtaes the highest level of integrity, reliability, and conscientiousness. To say we would highly recommend them without qualifications is an understatement. We feel very fortunate to have them covering our backs for any further pumbing/heating problems.

They came on time, were very professional, fixed the sink and gas leak, cleaned up afterward. They gave me several other referrals for work I needed done. I was very pleased with the work from Randy and Steve. I even received a 10% discount. I had used this company before in 2008 on Thanksgiving day, they were the only Plumbers who would come out for a flood in my bathroom from a broken pipe.

Steve, the service man, was very flexible with me. I have limited funds, but I wanted to protect my water heater, so I needed to know about the "anode rod." Steve pulled it for me, and I inspected it, and agreed with him that it had to be replaced. We had an agreement that if it looked like it was in good shape, he would not charge for the service. I was delighted to replace it when I understood more about the situation.

I use them quite often. Their customer service is excellent and they show up on time. I always get a nice thank you card a day or two after service. They send reminder cards when something needs to be done such, as my water heater needs to be flushed because I have a maintenance plan. They are just great and I've used them for six years.