Get matched with top marble and granite pros in Monterey, CA

"Very detailed person, clean when the job is done, highly recommend."

"Jim and his carpenter were both all over this project. Parts/materials were ordered the same day work contract was signed. The old deck was quickly demolished and hauled off. I checked in 2 - 3 times over the build period and could see Jim's team had zero problems building exactly to architectural print. I was very impressed with the build quality and workmanship as well as overall interactions with me. Job well done."

"If we could attach less than one star to this business, we would do that. We contracted with Ryken Building to do a remodel on our home. We hired Ryken because it was a new business and we wanted to give a new business an opportunity. Rykenâ s website ( https://www.rykenbuilding.com) says that he has a team . This is not the case. He is a sole proprietor with no employees. He has no long-standing relationships with competent sub-contractors, and we suffered because of this. The project suffered delays and issues from the outset. Even though Ryken says on his website that he has experience with the building permit process, this is not the case. He had no familiarity with the County building permit process and our permit was delayed several months because of mistakes made in the filing process. We finally had to get involved and made many trips to the County offices ourselves before permit was finally secured. Ryken hired several contractors who did sub-standard work. His electrician cut wires to our garage and caused the external lighting to stop functioning. We finally had to hire our own electrician to correct the work. He hired a flooring subcontractor to install engineered hardwood we purchased, and the subcontractor did not follow the install instructions that came with the materials. The flooring has unsightly nail holes in several locations. He hired a painting subcontractor who left blemish spots throughout the house which we have had to correct. Ryken himself made many mistakes which he had to correct. He mis-measured the shower surround and a $1000 glass shower door we purchased did not fit. He purchased a replacement door of inferior quality that does not fit properly. As a part of the remodel, we added a half bath. When Rykenâ s plumber installed the new drains, he removed HVAC ducting without a plan to replace it. The only solution was for us to install a new HVAC system at a cost of $21,000. The remodel also included replacing all the windows and sliding glass doors in the house. Because Ryken has no team to help with glass window and doors that weighed 500 pounds, we had to hire our own window installer even though Rykenâ s bid included the work. This added $12,000 to the project cost. The real nightmare occurred at the project conclusion where Ryken refused to finish items that were required to be completed in the project. Ryken refused to finish the work and abandoned the project. We finally had to find someone else to do this work at our own expense. Our contract had a retainage clause in which we were allowed to withhold payment to cover unfinished work that we had to do at our own expense. We withheld a small amount as we were allowed to do in the Agreement. In spite of this, Ryken has threatened to place a Mechanics Lien on our home. We had to hire an attorney to get him to back off. We have filed a complaint with the CSLB. If you want your project to run smoothly, hire someone else."

"Mediocre service and absolutely appalling customer service. Before having our granite countertops cleaned and sealed, I specifically mentioned how I had used acetone to treat certain olive oil stains and deliberately asked whether or not this would affect the cleaning and sealing process. Their technician assured me that it would not. After one hour of work, I observed that many of the areas that I had previously treated with acetone were significantly darker than other areas of our granite countertops. I am pretty sure this was due to the acetone-affected areas not having any prior sealant, so they absorbed water or cleaner or other liquids that were used during the cleaning. I asked the technician why certain areas on our granite countertops were much lighter than the darker areas. His response was ,I do not really have an answer for you. I found this answer unprofessional and unacceptable for someone who specializes in countertop repairs. As someone who is untrained and unskilled in countertop repair, even I could tell that my countertops had been cleaned and wetted by some cleaning agent and then sealed immediately without enough time for the cleaner to evaporate. The fact that I specifically asked beforehand over the phone whether or not acetone-treated areas would be affected by his cleaning and then immediately found darkening issues on these exact areas is an issue I cannot overlook. Furthermore, upon contacting Cole Restoration about my complaint, I was given a generic email response about how they want all of [their] customers to have a good experience and they asked for photos. I quickly replied with photos showing the areas of concern. This was over a month ago. Since then I have sent two follow up emails and left a voice message. Still ZERO response. All around dreadful, neglectful, and unacceptable. I can not and wont ever recommend Cole Restorations to anyone after being an afterthought to them for over a month."

"Project Manager was on the site right from the beginning. I appreciated all the help the crew did in order to finish the project, so exponentially. Nice job."

"After construction job was finished, there was Immediate response to any problems or questions that arose."

"Jim Johnston and his fantastic team of real pros worked hard and transformed an aging dark cramped bathroom space into an absolutely beautiful modern miracle. We hired Jim's wife Day as a designer and her ideas and creativity created the magic. We had a great experience with back and forth communication throughout the process. Each of the subcontractors were master craftsmen. They all took great pride in their work and genuinely wanted us to be happy. We could not be happier with the finished product, and cannot recommend them highly enough."

"Juan Flores updated a bathroom for us including vanity, flooring, paint, and wall repairs. His cost and schedule estimates were accurate, the workmanship was excellent, and he communicated with us clearly about everything. We were happy to have hired him for the job and I would not hesitate to do so again. "

"They are really professional and excellent!"

"Hard working staff. Get a good understanding of expected schedule."