Diversified Alarm Service

excellent! great service. great price. i have used them in the past and refer them to all friends and clients.

unknown

They did a great job. They corrected the old alarm system, which was with another company. I've been very happy with their service, from the initial consultation to the installation. They listened to me.

They arrived on time and finished the job in a day and were professional. The only problem was that the supervisor on site Alex had nonchalantly offered one free motion sensor that he would and quot;throw inand quot; as a bonus but I was later charged by the office for it. Apparently he was not authorized to do this and it ended up being a and quot;my word vs. his wordand quot; drama that I wouldn't wish on anybody. I'd still use them but it was a bit awkward for awhile and may be again the next time I need Alex to return.

Two technicians came out a couple weeks later to do the whole house installation. They were here from 9am - 3pm. We bought them lunch. After the installation they described in detail how to use the system. They were clean and professional. I like it that they are a locally owned company and are willing to match competitors prices. I think they haven't had anyone using their services have a succesful break-in in recent memory. That's a pretty good track record. San Marino quoted me $2200 for a similar system There was one problem: the installers offered me a and quot;freeand quot; additional motion sensor but apparently it was not approved so I was charged for it. After some back and forth with their office and a little bit of disagreeing over versions of the story, they are sending out a technician to remove the extra sensor so that I don't have to pay for it. It was a bit of an awkward exchange and I would say put me in an uncomfortable position of having to explain that the installer said he was giving it to me for free on his own but then to find out he wasn't supposed to do so and then denied having offered it to me for free! For that reason, I'm giving them a B. It seems like they should have given it to me for free after the awkward exchange but I'm still planning on sticking with them. Dan the owner and Traci the office manager are very helpful but I just wish they would have leaned more toward their new customer and said, and quot;Sorry for the misunderstanding and keep the $125 motion sensor for free because of the confusion.and quot; That would have been a nice touch.

I have had an emergency situation at my house in which my alarm went off. I am happy to tell others emergency help was dispatched right away. The response time was impressive. The help was good. I will say I am fully satisfied with this alarm company and I have not one complaint. I certainly am not looking for a new service because this company has been so good to me in the past.