COMPUSA

I WILL NEVER GO TO THIS COMPANY FOR ANYTHING, NOT EVEN FOR THE PURCHASE OF A COMPUTER. FOR ONE, FOR THE SERVICE THEY DID (REMOVAL OF THE TROJAN VIRUS) THEY ARE VERY OVER PRICED. I CALLED OTHER COMPANIES AFTER THE DIAGNOSTICS WAS MADE AND THEY WHERE CHARGING WELL BELOW THE PRICE I PAID. BUT IT WASN'T THE PRICE THAT BOTHERED ME. IT'S THE WAY THEY TREAT THEIR CUSTOMERS. WHEN I FIRST WENT TO THE REPAIR DEPARTMENT IT TOOK A GOOD FIVE MINUTES BEFORE I WAS ACKNOWLEDGED AND THE TECH LOOKED MY FACE AT LEAST TWICE. CUSTOMER SERVICE IS SO IMPORTANT TO ME AND INSTEAD OF GAINING A LOYAL CUSTOMER, THEY LOST ONE.

I THOUGHT THE PRICE WAS TOO HIGH. ALSO, IT WORKED FOR A COUPLE WEEKS AND THEN I HAD ALL THE SAME PROBLEMS AGAIN SO I DON'T EVEN THINK THE PROBLEM WAS MY HARD DRIVE. I THINK THEY MIS-DIAGNOSED MY LAPTOP.

OVERALL, THE SERVICE CENTER WAS VERY RESPONSIVE IN GETTING THE TECHNICIAN TO OUR SITE VERY QUICKLY. HOWEVER THEY CHANGED BILLING FROM HOURLY TO 4 HOUR BLOCK.

THEY WERE GOOD. THEY WERE NICE. WE DIDN'T HAVE THAT MUCH DONE, SO IT SEEMED A LITTLE PRICEY TO ME. IT WASN'T EXACTLY WHAT I'D HOPED FOR. THEY WERE DOING SOME CLEANING UP ON THE COMPUTER, AND I THOUGHT THAT IT WOULD WORK BETTER AND FASTER, BUT IT DIDN'T REALLY. THEY WERE VERY PUNCTUAL. THEY WEREN'T AS RESPONSIVE AND HELPFUL AS I'D HOPED. THEY DID SEEM VERY PROFESSIONAL.

ON THE FIRST TRIP THEY CALLED ME TO PICK IT UP, AND WHEN I BROUGHT IT HOME NOTHING WAS DONE TO IT. THE SECOND TIME THEY RE-ENTERED MY PHONE NUMBERS. THEY NEVER CALLED, AND SO I FINALLY CALLED THEM A COUPLE OF DAYS AFTER IT WAS SUPPOSED TO BE DONE. I ASKED WHAT WAS GOING ON, AND THEY SAID THEY INVERTED MY THREE PHONE NUMBERS. THEY GOT ALL THREE WRONG. THEY FINALLY JUST FIXED IT, AND I LEFT. THEIR PROFESSIONALISM IS SORELY LACKING.