VivoPools

Weeks without showing up. No calls to explain. Absent care caused mold to grow, and need to replace parts. Vendor said they would replace molded parts at their expense, but did not. Tried 3 different service people, over all bad and frustrating experience. Tried them for 21 months.

This review is being changed as a result of the corporate office's response to my previous review. They have removed the previous service provider and taken over the account. I will continue to update this review depending on their service going forward. Below is the original review for their franchise run by Alberto - The pool is located at my rental property so I don't inspect it regularly, but every time I do it appears as though it has not been serviced in several weeks. The last time I visited the property, there was algae on the stairs and in the spa, obvious dirt buildup in the shallow end, the auto-sweeper had several hose segments that had decayed and cracked, the water level was so low the pump was sucking air, and the chemical tab dispenser was empty. When I called Alberto, he said he could not do it the previous week because the gate was locked. I know this was not true because the previous tenant had moved out before the service date and taken their locks. Additionally, he had used this excuse a couple times before and I told him to call me when it happens. He did not. In my last bill, he charged me $95 to clean the filter, but the pressure gauge is still above the threshold and I have no evidence that he did anything. Several months ago I noted that the pool light was out and asked him if they had bulbs that could be replaced. He told me the whole light needed to be replaced and quoted me $300 to do it. I researched it and found that they do have bulbs. I purchased 10 bulbs on line for $17 and replaced it myself in about 15 minutes. He quoted me $220 to remove the calcium line on the tiles. It?s important to note that I took care of the pool for five years before hiring Vivo Pools and I never had a calcium line. After one year of service from Alberto, he wants to charge me to remove the line resulting from his negligent care.

Please see above comment.

cult

They are wonderful. The pool has never looked cleaner. They come on time, are knowledgeable, and their customer service is terrific.