HomeStory of Orange County

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I I contacted HomeStory and set up an appointment for September 16. Justin called me and told me that he had been ringing my bell, but I didn't answer. I immediately went to the door, but no one was there. About 20 minutes later, the doorbell rang and he said that he had been at the wrong house. I now believe it was a coverup because he was late. He measured and we discussed options and he said he'd email me the estimate. I never got it and called the office and told them and then I got an email to clarify what I want. It made me feel like he didn't even have his notes, but I responded. I never got an estimate. I called the office and set up another appointment. This time, TJ was on time, but he told me that he had left materials at his last call. He took measurements and we discussed options, but he said because he had left those things at his last call, he wouldn't be able to give me an estimate at the time. He said he'd email it to me that night. Three days later, I emailed him to ask about the estimate. It is now 11 days since he came and I still don't have anything. Now I wonder if they are just a bunch of flakes or even criminals who use this as a pretend business to case people's homes.

My experience started out good, they showed up on time, had materials and seemed professional. They said they would get a quote back to me that same day which was great because I was in a hurry. Four days later and several gentle phone and email reminders and we finally got a quote. I decided against the doors and just asked for the closet - they continued through a series of emails and calls to only sell me the whole package and then would not honor the discount that they had original quoted me. This is my first EVER negative review on Angie's List - they really pushed all the wrong buttons with me. Sales people need to listen to what the customer wants to buy and NOT what they want them to buy. My advice go anywhere else.

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Home Story owner contacted me and appologized for missing my appointment. I gave them another try, they seemed nice and sincere.

It was excellent. We love the doors! The prices were excellent, too. They were very neat, tidy, and quick. One thing is that the price that we got for the doors, the installation, and all of the hardware was a lot less than if we would have had a handy man do it or even somebody else come in bad bring the doors in. The difference between having just having somebody install doors that you get a big store is they actually come in with a computer and the computer measures, exactly, the door jam. So the door is made for your door jam. This just went in immediately, quickly. By doing it with the computer and all of the hardware, it was still cheaper than having somebody come in a put a door from a big store in. The quality was excellent, too. The only problem that I see is they won't do just one door. You have to do more than one door, at least two I believe, in order for them to come out and do it.

The experience was 100-percent A-plus, plus. My experience with them was very professional. They came in, installed them and they all seemed to function just as we expected them to. If I had to have a negative they originally said it was going to take about 6 weeks, but it ended up taking 8 weeks so it was a little longer than they quoted us. The price is average for what we installed. I called the salespeople and they were out here, ASAP.

Couple days before my appointment that I made about two/three weeks in advance, a person called and said she didn't know there was an appointment set up for her on the date of appointment and she was going to be out of town. This is after I got an e-mail confirmation of the appointment just the day before. She did not apologize for the error but simply blamed it on the person who scheduled the false appointment. I asked whether anyone would be available and was told that I would be called back. No one ever called me back. So I waited couple weeks for this non-existent appointment.

Everything was done very professionally and on time. The contractor first came out and measured each doorway so that the doors would fit exactly right. I was given a choice of door colors, as well as the style and finish of the doorknobs. When the doors were ready, the installers arrived on time, the old doors were removed and the new doors were completely installed in less than two hours. I am so happy with my beautiful new doors and they have made such a difference in the appearance of my home.

HomeStory of South Orange County came out and what they use is computers. They measured the old doors with their computers, went back to the factory and manufactured the new doors based on the information. Then they put the new doors on and they fit perfectly. The big savings was the fact that they didn't have to take all the frames out to replace the doors. As a matter of fact, we were talking to the guys and he said that they were the only ones in Southern California that have this equipment to do the doors. They replaced 8 hollow doors and put in 8 hard solid doors, came back and every door was prefect. They match, they fit and they look good. They give you your choice of hardwood floor and paint. I think these doors will last for another 40 years.

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He was efficient and thorough in installing the doors. We thought the cost was high but we had nothing to compare it to.

Measuring for the doors took about an hour. It was about three weeks from the time I ordered the doors to the time they were installed. I had the choice of re-using my existing hardware, going out and purchasing the hardware from a store or online, or selecting from the hardware that homestory had to offer. I seriously considered re-using my own hardware, but am very glad I went with the hardware offered by homestory--it's really nice. The new doors are lovely and slide so much better than my old doors. There was one pocket door that previously was very sticky and creaky--but Mike worked a minor miracle on it. The installation for the 13 doors took about 3.5 hours. Mike had it down to a science. When he was installing the doors, I had another contractor over taking measurements in the kitchen for some other work. He was amazed at the simplicity of the installation--that it didn't require doing anything to the door frame to get the door to hang correctly. As I understand it, Mike used an electronic device to measure each door frame and then each door was manufactured according to each individual door frame's measurements--voila! Everything fit.