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Another Perfect Pool

Pool and Spa Service

About us

We are a weekly pool/spa maintenance provider. We repair, install and upgrade all above ground pool equipment: pumps, heaters, filters, timers and all automation controls. We are incorporated in the California and provide workman's compensation insurance for all employees. We are licensed by the CSLB #873786. We have a passion for education in the pool/spa service industry - offering Certified Pool/Spa Operator classes several times a year throughout Southern California.

Business highlights

22 years of trusted experience

Services we offer

Weekly Pool & Spa service, Pool & Spa equipment repair, equipment replacement, equipment up-grade, chemical delivery, maintenance training, & certified pool operator

Services we don't offer

Pool plastering, pool structural repair, pool painting. Underground & pool vessel leak repair.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.924 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 1-24 of 24 reviews

GEORGE G.
11/2015
5.0
pool cleaners
  + -1 more
The initial consultation and review was great, he is very knowledgeable regarding the chemicals of our in ground spool/spa. The next day our spa was drained, cleaned and refilled. It is so nice to have people show up when they say they are coming and finish the work as promised. Also to have them dressed professionally unlike other pool companies who do not show up on time and come dressed in flip flops, shorts, and look or act like they have a bad night the night before. Our spool/spa is sparkling clean and the water looks like the day after it was built and completed. We have also decided to have them do the weekly service. Steve is very professional, very courteous, and very knowledgeable with the workings of a pool systems. Would absolutely recommend Steve's services at Another Perfect Pool!
Description of Work: Steve returned my message regarding service and maintenance very promptly and scheduled an initial consultation and review of the spool/spa situation. He was on-time and thoroughly explained a lot of information about why the algae kept coming back and suggested we drain it and clean the algae off and refill. He went through the billing very thoroughly as well. He consulted with us first before proceeding with the work, which we appreciate very much.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Terry H.
10/2014
4.0
pool cleaners
  + -1 more
unknown
Description of Work: Replaced pool electrical controls, in house control panel, added remote control, replaced pool filter, replaced 2 speed pump, and pool light. All work was completed in a timely manner, professionally, and incrementally over a six month period. A new issue seemed to come up every time something was finished: The spa low-water-level flow diversion valve got flipped upside down early in the sequence causing the pump to run dry and overheat. We have no idea who did this, but have our suspicions, since we were on vacation and my daughter and grandkids had been using the spa, allowed the water level to get to low and tried to use the spa again when she saw the pump was overheated. If the diversion valve had been seated correctly, the pump would not have run dry nor overheated. The new controller board low speed output went bad within months after installation when our new pump was installed and the controller board had to be replaced. The new submersed spa light also went bad after a few months and started tripping the GFI safety circuit. We hope everything will start working reliably soon and give us years of trouble free operation like we had hoped. The people are very nice to work with, take appropriate action, and resolve the problem soon after it comes up. Steve is the lead and will give you excellent service.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,200

Julie A.
10/2014
5.0
pool cleaners
  + -1 more
So very helpful!! Would recommend Another Perfect Pool!
Description of Work: They came out to give a quote to repair our pool filter. Several suggestions were made and great advice given!! So happy!! The scope of work was more construction related. If we could have used Another Perfect Pool, we would have

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jason C.
07/2014
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Bradley K.
06/2014
5.0
pool cleaners
  + -1 more
The initial consultation and review went excellent. We were very happy with the information and explanations we received and are looking forward to seeing the outcome. Follow up review to come? Pool was initially covered in algae, just enough to barely see bottom of pool. There were stains from the algae build-up and Steve has been working with the pool, including a semi-drain and refill to get the water up to standard. The pool is progressing very nicely and being maintained very professionally. Steve is very professional, very courteous, and very knowledgeable with the workings of a pool system. Pool is being maintained on a monthly basis. Would absolutely recommend Steve's services at Another Perfect Pool!
Description of Work: Steve returned my message regarding service and maintenance very promptly and scheduled an initial consultation and review of the pool situation. He was on-time and thoroughly explained a lot of information regarding our pool and what needed to be done to accomplish what we wanted. He went through the billing very thoroughly as well. The pool is looking great and items that need to be done, he consults with us first before proceeding with the work, which we appreciate very much.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Mitra F.
06/2014
5.0
pool cleaners
  + -1 more
We use them weekly. They address the chemicals in the pool, clean it and maintain it. They are professional reliable and on time.
Description of Work: Pool cleaning and maintenance

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Yasuko O.
06/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Drained, scrubbed and cleaned algae from pool and refilled. Maintains my pool weekly. Does an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Fatima N.
05/2014
5.0
pool cleaners
  + -1 more
I left a message on their voice mail after hours the night before. At 8:30 am the next day Steve returned my call and made time in his schedule to come over and speak to my husband regarding our pool and spa equipment. Very caring, honest and friendly person. He went above and beyond the call of duty to help us out.
Description of Work: He evaluated and advised us on the condition of our pool equipment. Sealed a pump in our spa( free of charge). In the heat of the day in the middle of a heat wave.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt D.
11/2013
5.0
pool cleaners
  + -1 more
I called to see if they could diagnose the problem with my pool heater. They said they would stop by the next day. They actually stopped by that afternoon. Cleared out the rodents that had taken up residence in the heater. Repaired some of the vacuum lines, and charged me the $125.00 for the service call. I was pleasantly surprised at their response time, and the fix. I will be reccomending them to everyone.
Description of Work: Repaired pool heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Renee C.
10/2013
5.0
pool cleaners
  + -1 more
I highly recommend Another Perfect Pool for all your pool problems. The first time I contacted Steve from Another Perfect Pool he was able to come to my house on the same day. I was battling an algae problem on and off for the past three months. I would spend a couple hundred dollars on products that my local pool store receommended. Steve suggested a different plan and it worked! It cost me $50 to fix my algae problem in a day!! My next problem was I tried to replace the turbo cell myself. Unfortunetly, I ordered the wrong size for our pool. But luckly Steve caught my error before I used it. I was able to return it for a full refund. He didn't charge me the first time he came out. He said to call when I got the new turbo cell. I called him a second time. Now I had a different problem. I had ordered a new mother board for the Aqua Rite Chlorinator. But I hooked up the wrong wires and blew out a section of the box. I was impressed because Steve said he had a used box at home that he could use to replace the parts. He went home and he was able to fix my Aqua Rite all in the same day. I felt blessed that I didn't have to purchase a entire new system! Next time I will have Steve replace all my pool parts. I will not be trying to fix anything in the futrure. He also saw that one of equipment parts was leaking. He was able to fix the leak. I am so happy to finally have a pool company that is trustworthy and reliable!! I will use Another Perfect Pool for all my future pool problems.
Description of Work: Steve removed the aglae from my pool. Fixed my Aqua Rite chlorinator mother board. Replaced leaking seals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Emma S.
07/2013
5.0
pool cleaners
  + -1 more
Excellent experience so far. I called APP when our pool was having a severe algae problem and I had been advised by a pool supply store to treat it with a certain chemical. Steve came over to our home the same day that I called them and he was able to put us on track with what really needed to happen! Our pool looks great. The communication has been excellent so far.. The next day Steve came by to make sure that things were ok with the ph in our pool because he knew that we had kids itching to take a swim!
Description of Work: Pool maintenance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Wendy K.
07/2013
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Awesome! Straight forward and honest. Reasonable fees, great referrals for additional work needed out of his expertise! Glad I switched pool companies.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jennifer W.
06/2013
5.0
pool cleaners
  + -1 more
What was taking Serenity Pool team many weeks to do, Steve was able to get my pool in excellent working condition in a few days. He was polite, prompt and took the time to explain everything. Most importantly, he listened and went out of his way on a holiday weekend without any prior notice. I cannot be more please with the quality and level of service from Another Perfect Pool.
Description of Work: Called Another Perfect Pool after several months of poor service by a previous pool provider (Serenity Pool, San Clemente). My entire pool was green with algae, had poor circulation and my solar diverter valve was functioning in reverse. Called Steve on a Saturday which was Memorial holiday weekend. Steve promptly came over to assess the situation. He explained the issue and what it would take to resolve as well as tend to my pool going forward. Given it was a holiday weekend, he informed me he would be back on Monday or Tues to get things back on track. A few hours later, Steve called back and stated after reviewing my situation that he did not want to wait a few days and that it would be best to begin servicing immediately. Steve then came over around 5:30 that Sat to clean the filter, scrub the pool and rebalance the chemicals. He then came over on Sunday and then again on Tues. By that time my pool was sparkling clean and everything running perfectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Jennifer B.
05/2013
5.0
pool cleaners
  + -1 more
Very good experience!
Description of Work: We requested a consultation for maintenance for our above ground spa which we here having trouble keeping balanced. Steve came on time and was very professional and polite. He listened carefully to our concerns and offered very good advice on how to keep the spa balanced, but also was honest enough to tell us that his services probably wouldn't be needed so long as we followed his instructions and did our own spa care. We really appreciated his integrity. If we have any other pool needs in the future, we would call him for sure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Henry L.
04/2013
5.0
pool cleaners
  + -1 more
Excellent service from Another Perfect Pool for my spa drain and rebalance. Pretty straight forward service with all around good communication, scheduling, and results. Will use again for my future spa needs.
Description of Work: spa drain and rebalance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Darla L.
03/2013
5.0
pool cleaners
  + -1 more
We hired Another Perfect Pool in October, 2011 and they have been maintaining our pool on a weekly basis for 1 1/2 years now. They also provide equipment maintenance as needed. Steve Donohue is wonderful to work with. We have always been able to reach him when needed and his staff is very professional. We have had the same person each week since we started using them. We would recommend them.
Description of Work: Provides weekly pool service and maintenance as needed.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Lindsey A.
01/2013
1.0
pool cleaners
  + -1 more
Please see above.
Description of Work: I sent a message to this provider on 12/22/12 to inquire about using their service. It is now 01/04/13 and I have heard NOTHING from them. It's quite surprising given the seemingly 'stellar' reviews from other customers. Responsiveness (or lack thereof) s the first clue of a company's reliability and professionalism. So, for me, 'another perfect pool' failed from the outset. Very disappointing.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Another Perfect Pool
I apologize for the delay in responding to your Angie's List inquiry. Normally, we are very punctual with customer inquiries, but with a death in the family, out-of-state travel, the holidays, and then a change of personnel within our company, your inquiry simply fell through the cracks....and we are very sorry. Your recent review of our company via Angie's List prompted us to go back and look for your original request and we did find it. Thank you very much for using Angie's List to find us! Unfortunately, member, we do not offer weekly service in Laguna Beach. However, we can come out tomorrow to do an initial 'check-up' review of the current status of your spa and equipment free of charge (normally a $105 service call). Just give Steve a call to set up that appointment (949) 235-5888. One last tip: To make sure that your spa and equipment are maintained properly and that the water is healthy, I would suggest that you find a pool/spa tech that has his/her CPO credential (Certified Pool Operator), so that you and your family have peace of mind. Ask them to show you their CPO wallet card, so that you know for sure that they have this credential. Spas can be tricky to maintain, especially, if they are used often, and overdosing them with chemicals is a frequent occurrence, which can damage your skin, the plaster and your equipment.

judith A.
12/2012
5.0
pool cleaners
  + -1 more
He came on time to inspect our spa heater which I said needed replacing. He examined our old heater and was able to troubleshoot the heater and actually got it working [which a prior service provider mistakenly diagnosed as broken]. He suggested we delay buying a new $3000. heater to see if this fixed the problem. Was very knowledgable about spa heater products and appreciated his professionalism in not pushing us to buy a new one
Description of Work: Came to evaluate spa heater and control panels which were supposedly broken by another serviceman's diagnosis and discuss potential new heaters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Gail A.
09/2012
5.0
pool cleaners
  + -1 more
I contacted Steve at Another Perfect Pool after researching his company on Angie's List. He came out immediately and checked the entire spa system and gave me a quote to replace and install a new heater and to completely service the filter and spa equipment. He was extremely knowledgeable, professional, and passionate about his work (as was his entire crew). All the services were performed as scheduled. The area was left neat and clean (they had to re-route several pvc lines). I could not be happier with the service I received from Another Perfect Pool. I was so impressed with how professional and upfront they were, I chose them to service my spa weekly. I would not hesitate to recommend them for pool/spa work.
Description of Work: We were new to the area and just purchased a home with a non-working spa heater. The prior owner said it needed repair, but it actually needed replacing. The entire system needed an overhaul.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

ROY C.
06/2012
5.0
pool cleaners
  + -1 more
I was delighted by them. I thought they were very professional and I think they couldn’t have treated me more professionally. It was a good experience all around. I called them first and they made me feel all the more better about using Angie’s List. They are more expensive than the people we have been using but they do a better job.
Description of Work: We used Another Perfect Pool for some pool work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Darla L.
01/2012
5.0
pool cleaners
  + -1 more
I found them on Angie’s List. I spend $100 per month with them. So far, I am very pleased with them. They are the third company I have used, and I am very happy with their service compared to the other two. The owner personally came out and met me before I signed up to his service. He did one repair. Everything is good so far. Their price is comparable. I would use them again in the future.
Description of Work: I use the services of Another Perfect Pool on a weekly basis for pool & spa service. I recently used them last Friday.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Patricia K.
01/2012
5.0
pool cleaners
  + -1 more
I first talked to Steve Donohoe / Another Perfect Pool on 11-14-2011, about my intermittent spa heater, within a few hours of when I left a telephone message. Sometimes the heater would light and heat the water and sometimes it wouldn't. Steve was very nice to talk to and came out to see the heater the same day, arriving when he said he would. After looking at the heater he decided he would call his heater specialist, Chris, to come work on it. Steve could do the work himself but Chris could do it faster and easier. I was glad to have Steve recommend Chris. Steve did not charge me for coming out but said that I would pay after Chris repaired the heater. Chris was busy for a couple of days and wasn't able to come out, but in the mean time, I had the heater working again after using an air compressor and bug spray on it. Finally, the heater wouldn't work at all any more and on 12-6-2011 Chris came out and got the heater working consistently. As I suspected, the problem was spiders and spider webs inside the heater. No parts needed to be replaced. Chris worked on the heater to clean up the spider webs and it's been fine ever since. I paid Chris the agreed upon price from the beginning of $75. Chris also did me a great favor by recommending that I call the So Cal Gas Company and have them come out and replace my gas meter with a larger one. It's free when it's needed and with a spa heater I needed a larger meter. I was very glad to learn this since I had no idea about it. I did call So Cal Gas Co did get a larger meter installed for free on 12-12-2011. The service tech agreed that I needed a larger one with the spa heater.
Description of Work: My spa heater wasn't reliably coming on to heat the water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Bill S.
09/2011
5.0
pool cleaners
  + -1 more
Steve Donohoe has provided a great pool service and excellent advice to us as first time pool owners. He is prompt and has exceeded our expectations. I highly recommend his services.
Description of Work: weekly pool cleaning and periodic maintenance. Opened pool following replastering.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Ron B.
08/2011
5.0
pool cleaners
  + -1 more
This has been a great experience. From the initial contact to weekly visits, this is an excellent company to do business with.
Description of Work: The owner, Steve Donohoe, responded to my e-mail request for a quote very quickly. He came on July 25 and reviwed my pool/spa, gave me a quote, contract, and literature. I signed up and in a few days, the service started. They come every week like clockwork. The pool and spa are now beautiful! The amount charged is for monthly service. They will come 48 times per year, and tell you in advance which weeks they are off. This is a professional company. We are very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

    Contact information

    27758 Santa Marg Pkwy # 339, Mission Viejo, CA 92691

    www.anotherperfectpool.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Another Perfect Pool is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: Closed

    Another Perfect Pool accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Another Perfect Pool offers free project estimates.
    No, Another Perfect Pool does not offer eco-friendly accreditations.
    No, Another Perfect Pool does not offer a senior discount.
    No, Another Perfect Pool does not offer emergency services.
    Yes, Another Perfect Pool offers warranties.
    Another Perfect Pool offers the following services: Weekly Pool & Spa service, Pool & Spa equipment repair, equipment replacement, equipment up-grade, chemical delivery, maintenance training, & certified pool operator
    Pool plastering, pool structural repair, pool painting. Underground & pool vessel leak repair.

    Contact information

    27758 Santa Marg Pkwy # 339, Mission Viejo, CA 92691

    www.anotherperfectpool.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed