Pacific Coast Heating and Air

I had an appointment window from 2PM-4PM for air conditioner service at my home. At 4:20PM, I had to call the Dispatcher to find out where the Technician was, I was told that he was at LUNCH! The Dispatcher said that he would call an get an ETA. At 4:40PM, I got a call back from the Dispatcher to say that the Technician would be another 20 minutes before arrival. Based upon the lack of courtesy regarding my time wasted waiting and the absolute lack of professionalism to keep me informed, I canceled the call all together.

They are excellent. I have used them before. I would not use anybody else. Two people came out to complete the work. It took about seven hours for the work to be completed. I trust them; they are very competent. I would definitely use them again. Everything was perfect as far as leaving the area clean. They showed up on time, came when we called -- it was kind of an emergency thing. It was just very professional.

Jose was very personable, easygoing and knowledgable. He seemed genuinely interested and concerned with our needs, and offered a referral to another service provider I happened to mention in conversation. He worked quickly, and not only was he thorough, he went above and beyond to answer questions and offer advice.