Ecola Termite & Pest Control Services

I had seen termite infestation evidence over the years, but was afraid of getting the house tented with toxic chemicals. After replacing some damaged wood on a window sill, I realized I had to get it done, but I wanted something low on toxicity to me & my family. I called 3 companies & all sounded professional. I scheduled Ecola 1st & the salesperson/inspector Mark Koomer was nice & professional, with over 15 yrs experience. He said I could call him on his cell number if I had any questions or issues about the service. The warranty was 2 yrs & having read the reviews, ratings & info about the experience level of the company, I decided to go with Ecola. I received my inspection report online by Tuesday. I called Mark to ask a question & left a message, but didn't hear from him. I had emailed the ofc via my online account about my insp report & later called them with a few questions. The inside receptionist answered my questions about prep work, etc. She was able to answer them after checking with someone else, inside. The following Wednesday another exterminator Robert Hernandez came to treat the house with borate & the electrogun. He was on time, polite, professional & did the job & answered any questions I had. He finished after about 3 hrs. He patched all holes & didn't leave a mess. He treated 2 bedroom windows inside & the rest, outside on all problem & agreed upon areas. I asked Robert if I was eligible for the Sr. discount & the Angie's discount & Robert called Mark to inquire, left a message, but we didn't hear from him. He called the office after waiting for Mark's call & found out I was too young for the Sr discount anyway, so we dropped it. The Angie's discount was already in the contract. The cost of termite treatment always seems high to me, but we have to get it done. I was a little disappointed that Mark didn't respond to my messages, because if you give your cell phone #, it only counts if you respond, or have someone else call me back; even if it's the next day, otherwise, why give it out? Overall, I recommend Ecola & the salesmen/exterminators I dealt with. They did a good job. The company's online system is really good also& the office people are professional as well.

They set traps for the rat but he has not yet been caught. They did remove the wasp nests.

They were right on time and did a thourough inspection. They were very honest and friendly and gave fair quote to provide heat treatment to get rid of termites.

I was having evidence of termite damage on the outside of my house and around the deck area. A representative came out for a free estimate and showed me where the termite damage was and how it wasn't too bad so he suggested they spot treat the problem areas and also suggested treating the attic and crawl space. We scheduled an appointment for a couple days later. They were on time and they took about 3-4 hours to treat all areas. Since they only spot treated the outside there was still termite evidence two weeks after the treatment. I called them up and they came out promptly to treat again with no charge. There is a one year guarantee. I am happy with the service and have not noticed any termite evidence since. My home is about 1400 square feet so I'm not sure if $1800 is a good price or not but I would use them again.

I've been using them for about three years now. They seem to be getting rid of the pests and also when they treated they did not have to tent. That was about two years ago.

It has not gone well at all. The service comes with a 2 year warranty (which is almost up). The same areas have been retreated and new areas have "popped up", three times now. Each time someone comes out they claim the previous crew did not treat it correctly, if at all. Finally today a "manager" came out and within the first 5 minutes told us we could go with another company if we wanted. I was explaining my concern of re-infestation and he was inspecting the termite "droppings" saying oh that isn't much. I was explaining after being treated supposedly 3 times I would expect it to have no droppings. He says well, I've been doing this for 10 years, but if you know better. He was rude simply didn't seem to have any interest in resolving the problem. I will never use this company again, nor will I ever recommend them.

I was pleased with their professionalism. They were thorough and very polite.

Nick arrived during the agreed upon date and time. He was very polite and took plenty of time to explain what he saw and the possible problems that may exist. He inspected an area in a bathroom that had had water damage and checked the exposed wall supports for subterranean termites, which we had had once before years ago. He recommended a localized treatment, however, because they have a minimum job charge of $800, which I thought was too high for this work, we decided not to use this company.

The Inspector took a lot of time to locate most of the problems to be treated, except for under the house which has very limited crawl space access. We haven't had any problems there yet, but next time we'll request it be done as well. . The two men who were sent out later did an excellent job of treating the infested areas, and were very professional and a pleasure to work with. Overall a good company to work with.

Nick, the ECOLA Services inspector, was very knowledgeable and thorough. Provided us options and pros/cons and was very candid in his appraisal/recommendations. No pressure sales - just facts for us to make a decision. Price may be a little high but confidence in the inspector's expertise, the wide area of treatment (much more than the obvious infested areas) and the inclusion of the two year warranty/two yearly inspections were the factors. The technician who actually performed the treatment was also very knowledgeable and both the inspector and technician were very personable, knowledgeable, and open in answering all questions/concerns. Technician validated our impression of the company's expertise. Now we just have to see over time how effective they were in the appraisal and treatment.

The inspection was superficial and a sales effort not a genuiune inspection

The estimate was complete. He explained everything really well. If I was ready they made me feel like they were my best option. Also the estimate was fair. When we are ready we will hire them.

Not impressed with their appt setting at all. Called on 5/6 and asked for the earliest date. The guy said Monday 5/13 so I said what about Tuesday. After he made the appt and we were about to say goodbye, he mentioned the appt on 5/21 - *two* weeks later! If I asked for the *earliest* date, why would I want to wait 2 weeks later. Well, he said I asked for a Tuesday. I mean, a Tuesday could have meant 3-4 weeks later. He should have at least communicated the 2 weeks. Anyways, I ended up scheduling for Monday 5/13 between 9-11. I also asked that they call me 30min beforehand because I drop my kid off at school at 8:30 and won't be back till 8:45 so 9-11 is good. On 5/9, another company said I had no problem with termites so I called Ecola to cancel. After they cancelled, the person repeated my cancelled date from 8-9. How did it go from 9-11 to 8-9? Can't be a typo because it went from a 2hr timeframe to 1hr? I would give them another chance next time because we're interested in chemical friendly treatment.

My overall experience was good. They were able to put a treatment around the perimeter of the home and were able to fix the problem.

They're great. They come quarterly and are very responsive if I need them to come in between.

My home needed a termite inspection. I already knew that my home had termite damage and that it needed treatment. The technicians were honest and didn't try to sell me anything I didn't need. The technicians were great in explaining their whole process and what damage was already done by termites. I had to have my elderly mother be at home when the technicians came to the house and they were great with her. I was very pleased by how organized the company was with their folders and then emailing and mailing me the termite report. Extremely professional. They were fabulous from the initial phone call until the actual work.

It went extremely well, the service was efficient and the employees were neat and clean and explained all that they were doing.

Found evidence of termite droppings in porch posts, but told us how we could solve the problem ourselves without needing to pay for their services. We appreciate the fact that they chose to save us money. What an honorable contractor!!!

They did more than I expected. They crawled throughout the attic space and did a thorough examination of the exterior trim. I got a full report.

I have been pleased to use Ecola for termite prevention and treatment at my home each year for the last number of years. I have been especially pleased to have Joe be the rep from Ecola to come each year. He is both personable and professional. I feel secure in knowing that my home is in Joe and Ecola's good hands.

Came over, inspected property, gave estimate and described the service. On the scheduled morning crew showed up, on time and did the work that had been described. I was comfortable with the crew, they were polite and efficient. I hope all the little critters are gone but they will come back several times over the next two years to be sure! Especially pleased that I dfidn't have to put my renters up in a hotel, cage up and cart off my pets or worry about chemicals making them or my grandchildren sick!

We had a few termites swarming in one room of the upstairs of our house and had Hydrex come out to check. After a rather quick examination of the attic and exterior we were told that the house had to be tented. Not wanting to deal with tenting and the loss of surrounding vegetation during that process we sought a "green" choice and chose ECOLA based on Angie's List reviews. Their inspector, Frankie was both professional and knowledgeable and is a very good ambassador for this company. He gave a thorough inspection of the attic and exterior and told us that there was also evidence of rodent droppings in the attic, which is something Hydrex did not tell us. They showed us the evidence for ourselves and we hired them to secure all the screens in the attic and clear up the droppings that were there. They sprayed for termites in the attic, in the basement and the soil surrounding the perimeters ofour property. The technicians, Jamie & Tony, were here for 5 hours and did an amazingly professional job. They covered are stairway and landing with quilted drop cloths and there was nothing for us to clean up when they left. ECOLA gave us a 2 year warranty and will come back in one year to check how everything is doing. And, of course, if we have any problems in theinterim, they will come back immediately.

Instead of us tenting our house, we used this company for the green option. It worked phenomenally. They did a fantastic job. We had one little spot where we had a problem, but they came back immediately to fix it. I would highly recommend them for those who do not want to tent their house.

Everything went well. The inspector was very personable and professional. He spotted termites in a rotted tree stump next to the foundation, as well as a couple of places on the underside of the house. Treatment of subfloor, attic and of soil (for subterraneans) was done a little over a week later. Both the inspector and the technicians came within their stated two-hour time frame window. 2 year warranty on the work.

.He is great. We have been using them for several years. When you call they are here within a couple of days and when the inspector comes out if he spots anything problem area he will take care of while he's there. I will continue to use them.