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Otto's Appliance Service, Inc

Appliance Repair

About us

Otto's Appliance Service offers prompt, reliable and knowledgeable repair service to the Bay Area. Since 1957, our business has been providing efficient, fair and quality service, valuing customer satisfaction above all. We specialize in Bosch, Thermador, Insinkerator, Whirlpool, GE, Maytag, Kitchen Aid, Sears and Kenmore.

Business highlights

67 years of trusted experience

Services we offer

We service Bosch, Thermador, and ISE under warranty. We also service some GE, Maytag, Whirlpool, Kitchen Aid, and Sears Kenmore. We service ranges, cooktops, dishwashers, disposals, hoods, compactors, washers and dryers out of warranty.

Services we don't offer

NO Refrigeration repairs

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.859 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
7%
3
2%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 51-59 of 59 reviews

Bob K.
06/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Magaret B.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: broken dishwasher. Fixed and offered help on other appliances ...

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Justine L.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Ultimately only needed to replace the hinges on my Thermador dual oven. The oven had been intermittently failing and giving me an error code which (Otto revealed) indicated a problem with the main controller board. However, Otto noticed that the doors were not closing correctly and diagnosed that this was allowing too much heat to reach the board during use. His correct diagnoses ultimately saved me hundreds (to just replace the main board) to thousands (to replace the oven) of dollars. | |Otto can be a bit brusque or gruff, but don't be fooled...he knows what he's doing, he gives it to you straight, and is honest and fair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$430

Gary S.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired Washing Machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Michael H.
07/2014
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0


Tony M.
02/2013
5.0
appliance repair
  + -1 more
Excellent
Description of Work: Oven not operating at full power. Teck pulled ovens out and reset breaker

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$135

Jean S.
01/2013
5.0
appliance repair
  + -1 more
Great
Description of Work: The repairmen was on time, professional and fixed the issue quickly. Also gave us guidelines on a better way to load dishwasher and a couple of helpful hints on detergent and running water before you start.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jeanne W.
08/2011
5.0
appliance repair
  + -1 more
The repair was successful.
Description of Work: Dave, the technician, (1) diagnosed washer's problem and (2) successfully repaired it--Bosch stack washer/dryer. Dave was: on time, demonstrated knowledge of what caused the problem, and successfully replaced the parts that were needed in a timely fashion. It was helpful that he had the parts in his van, so that the repair could be effected during that service call. His fee was reasonable. The machine effectively worked after the repair. I feel comfortable recommending him and the company that he represents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$321

KELLY R.
01/2011
5.0
appliance repair
  + -1 more
kind of a non-starter
Description of Work: Answered on the second ring, and were pleasant on the phone, but told me that they do not service DCS appliances. Thought I'd save other folks the call.

Rating CategoryRating out of 5
responsiveness
5.0

    • 1
    • 2
    • 3(current)

Contact information

1663 EL CAMINO REAL, Millbrae, CA 94030

www.ottosapplianceservice.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 3:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair

FAQ

Otto's Appliance Service, Inc is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 3:00 PM

Saturday: Closed

Otto's Appliance Service, Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Otto's Appliance Service, Inc does not offer free project estimates.
No, Otto's Appliance Service, Inc does not offer eco-friendly accreditations.
No, Otto's Appliance Service, Inc does not offer a senior discount.
No, Otto's Appliance Service, Inc does not offer emergency services.
Yes, Otto's Appliance Service, Inc offers warranties.
Otto's Appliance Service, Inc offers the following services: We service Bosch, Thermador, and ISE under warranty. We also service some GE, Maytag, Whirlpool, Kitchen Aid, and Sears Kenmore. We service ranges, cooktops, dishwashers, disposals, hoods, compactors, washers and dryers out of warranty.
NO Refrigeration repairs

Contact information

1663 EL CAMINO REAL, Millbrae, CA 94030

www.ottosapplianceservice.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 3:00 PM
Saturday:
Closed