Otto's Appliance Service, Inc

Fixed promptly and at a fair price

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They were really good. I tried two other repair places and they never showed up on time but this company arrived promptly. I was just glad that somebody even came out. They were very friendly and I would definitely call them again if I ever had another problem.

The courteous and efficient person who answered the phone on Friday scheduled an appointment for between 9:00 am and 11:00 am the next Monday. Otto himself showed up at the appointed time and very energetically diagnosed the problem, found the necessary part in his van, replaced the part, tested the unit and carefully cleaned up after himself. Very pleasant and very professional--I assured him I would recommend his firm to others.

They were really great! The guy showed up on time (actually, he called and asked if he could show up early, which was fine with me), was friendly and courteous throughout the entire visit, and did the job without any hassles. While he was here, he helped out with several other little problems that were bugging me with the oven, and gave me a quick tutorial on some features about the oven I didn't know. Not exactly cheap, but honestly, that's Thermador's fault; not Otto's.

Great service, starting with setting up the appointment over the phone. The repair technician came within the 2 hour window specified, and completed the work in a professional manner. The technician said they serve the San Francisco through Palo Alto areas. They are specific to some certain types of large appliances and brands, including some disposals. I've used Otto's Appliance service before, in Belmont, and in Menlo Park, and had the same great experience.

They were prompt and professional. I could not have asked for anything more.

Now the dryer works fine and I have a good understanding of how the thing works from Otto's repairman. No charge for the second visit; these people are highly recommended.

For next-day, cost-effective, considerate and responsible service, I don't think Otto's Appliance Service can be beat! As I wrote out the check to pay Dave, I mentioned Angie's List. He didn't know about it but was happy to hear they were on it and with positive reports. This originated as a 'mom and pop' business on the Peninsula and 40-50 years later, they're still around with mostly word-of-mouth referral business. I can understand why! No question; I'd use them again if other large appliance service was needed.

Great. Called at 9 am, guy was at hour house at 10 am (they had a cancellation, I think), and it was fixed by 10:25. Love that.

Our washing machine broke on Tuesday and Otto's was able to send a repair man out the following morning. The appointment was for anytime between 1-4p and the repair man showed up early. He called ahead of time to find out if coming early was an inconvenience and of course it was not. He was professional, knowledgeable and was able to make the necessary repairs in about 20 minutes. I will never call another repair service. Excellent work.

I was able to get someone out the same day I called (because someone had canceled). He was prompt, courteous, and knowledgeable. He did not have the correct part in his truck so he had to return to the shop. He got it and was back within an hour to replace the bake unit.

Our Bosch Washing machine stopped spinning and rotating. Otto's was available first thing Monday morning to take the call and scheduled an appointment for the following Friday. They arrived 5 minutes before the agreed upon window of 9-11AM. The serviceman identified the problem quickly (stripped fly-wheel) and ordered the replacement on the spot. While he had the machine out of place, he actually swept the lint, dust, and debris for us at his own volition. He managed to tighten the flywheel enough to make the washer usable until the replacement part came in. When the part was delivered to Otto's, they called and scheduled a follow-up and gain arrived promptly. They performed the work quickly and left the place cleaner than when they arrived. They accepted payment only after all the work was completed.

Was able to come in two days after call. Arrived on time, very polite and efficent. He quickly repaired the broken fuse.

Made appointment promptly. Showed up on time. Repaired oven quickly. Repair was effective.

THEY WERE STRAIGHTFORWARD IN LETTING ME KNOW HOW MUCH THE SERVICE WAS GOING TO COST and THE PRICE THEY SAID WAS THE PRICE THEY CHARGED ME. IT WAS ONLY $26.50 FOR THE LINT TRAP (WHICH I DIDN'T KNOW WAS THE PROBLEM) and $125 FOR LABOR.

THE COMPANY IS VERY COMPETENT AND VERY RELIABLE. THEIR EMPLOYEES ARE VERY FRIENDLY AND COURTEOUS, ESPECIALLY CUSTOMER SERVICE. I WOULD DEFINITELY RECOMMEND THE FOR THIS TYPE OF SERVICE.

THEY WERE VERY NICE. SEEMS LIKE THEY KNEW WHAT THEY WERE DOING. THE MOTOR WAS REPLACED. BUT MY DISHES DON'T SEEM LIKE THEY ARE GETTING CLEAN ENOUGH. I JUST LET IT GO, AND HAVEN'T CALLED THEM BACK.

THIS IS A ONE MAN OPERATION. HE REPAIRS APPLIANCES IN A QUICK AND EFFICIENT MANNER. HE KNOWS HIS STUFF AND WILL SHARE HIS OPINION WITH YOU. IF HE DOES NOT THINK AN ITEM IS WORTH REPAIRING, HE WILL TELL YOU INSTEAD OF TRYING TO RIP YOU OFF. HE IS HONEST.

THE TECHNICIAN WAS KNOWLEDGEABLE BUT HAD POOR EYE SIGHT. HE KNEW THE CAUSE OF THE PROBLEM AND FOUND A BIG CRACK ON ONE OF THE PLUGS. I FOUND THE OTHER MUCH SMALLER CRACK AFTER HE TAUGHT ME WHAT TO LOOK FOR. THE WORKMANSHIP WAS GOOD AND THE EXPERIENCE LEVEL WAS HIGH.