SUPPLE HOMES

Sean Supple and his team did an absolutely outstanding job rebuilding the top two floors of our home. The craftsmanship of Sean's subcontractors was excellent - 90% of the time we were happy with his subcontractors' work on the first pass and when there were issues Sean did a great job of ensuring that the subcontractor came back and addressed all of our concerns. The project came out so well in fact that our home was featured on the cover of Palo Alto Weekly's Home + Garden Design - a credit to the craftsmanship and attention to detail of Sean Supple and his team of subcontractors. Furthermore, all of the subcontractors that Sean used to rebuild our home were professional, pleasant individuals which, in retrospect, we found to be incredibly helpful when dealing with the unavoidable trials and tribulations of a large remodeling project. My friends and colleagues who have conducted similarly large remodeling projects all complained at one time or another that their projects were moving along at a snail's pace and that on some days few, if any, subcontractors would show up on site causing progress to slow to a halt. In contrast, Sean's team of project managers did a great job of coordinating the work of the various subcontractors to keep the project running smoothly and in a timely fashion, so much so that my friends were often amazed at the speed with which our home was completed without compromising on build and finish quality. Sean also clearly has a good rapport with the Menlo Park inspectors which helped to keep the project from stalling during various stages of the permitting and inspection process. Sean and his team were also incredibly accommodating of my wife and 3 year old son living in the lower level of our home while its top two levels were being torn down and rebuilt. Because we lived in the lower level of the house throughout the project Sean and his team had to keep heat, hot water and electricity flowing to the lower level when we were home while at the same time replacing the furnace, the water heater and all electrical in the house - not an easy task but one that Sean and his team managed with skill, grace and patience. Finally, Sean also treated us incredibly fairly when it came to the additional costs related to any changes in design or finish selections that inevitably arise during a large remodeling project. I never felt as if I was being unfairly penalized when my wife or I wanted to make a change that wasn't contemplated in the original architectural drawings or in our interior designer's scale drawings. In fact, the couple of times that I did have questions regarding the cost of a particular change order Sean was willing to share the applicable subcontractor's original and revised proposals with me so that I could see the reason for the increased cost and could confirm that I wasn't being taken advantage of. By the end of the project I became incredibly appreciative of the fact that I could rest assured that Sean and his team were treating me fairly and always acted with the best interests of my family and our home in mind. I would not hesitate to strongly recommend Supple Homes to any family member or friend for a large or small remodeling project.

The project went well, handled smoothly, professionally and on budget. Mine was a small job compared to Sean's others, yet he was able to do a very good job and to help manage my expectations so I could get the result I needed without expecting to be his #1 priority. Sean's employees and subcontractors were all good tradesmen who handle themselves professionally and are nice guys too. The quality of the work was good overall. My only complaints are that certain areas of the finish were left incomplete or dragged out over time. However, given my tight budget I believe Sean provided excellent value. I would seek to work with him again, and would recommend him to a friend.