Air Duct Professionals

They haven't been responsive and I want my money back.

We bought a voucher from Angie's List for this vendor. Apparently the promotion was pretty successful, because they were quite busy when it came time to scheduling. That was admittedly kind of frustrating. We agreed to a service date maybe 2 weeks out, but we never heard back from the scheduler. So we called him back, he explained that they were busy, but we explained that we wanted our service in the timeframe we discussed. They were able to get someone out to provide our services right away after that. The service tech was really good. He called us from the road to give us a 30 minute advance notice of his arrival. He was consciences and really seemed to care about what he was doing, and we were very pleased with the service, which was ultimately the most important thing. So while we got off to a bit of rocky start with the scheduling, the service provided was top notch and we felt like it was a good value.

Their services were professional, on time, courteous. Overall they did a good job.

I bought a coupon on Angie's list for cleaning HVAV and 8-air ducts for $199. Overall the experience was. good. The only thing I found unprofessional was that they took over a week to schedule the appointment. Once the appointment was scheduled everything was smooth. On the day of the appointment, there was miscommunication on the time slot that we were supposed to work together. However, the air duct pro technician patiently waited for an hour. And once he got started he did a thorough job working hard for over 3 hours.

I couldn't be happier with my experience with this company. We called the company based on a recommendation from my husbands allergist. Ed was so nice on the phone when I was scheduling the appointment, and Rich, who came to do the cleaning was so friendly and helpful. Everything went just as stated in the description and they never tried to sell me anything extra. We are renting a house, and it was not well maintained so we were able to see how dirty the filter was and what we had been breathing! Rich even creatively figured out a way for us to use a normal inexpensive filter instead of a $200 filter that was designed for the unit. My husband says he can already feel the difference in the air quality. It felt like they really cared about their work. Very nice people and a very honest company!

The service was top notch. The were responsive to my phone calls and were prompt for the appointment. Very honest services tech. Before he performed service he inspected all of my airducts and then crawled in the attic on a very hot day. I was informed my ducts were in not safe to perform cleaning since I have asbestos lined insulation. I really appreciate the fact that he was looking out for my families well being and not his wallet.

It has not gone at all. I am still waiting for someone to return my calls to set up an appointment.

Miguel showed up on time and finished in 90 minutes. He was very pleasant to work with and was happy to answer any of my questions.

They brought a machine out and cleaned everything out. They even showed you some of the debris when it is in their machine. It is however, difficult to notice a different in the air quality. They did in fact clean it though. They were good people and they certainly seemed to know what they were doing.

It did take awhile and multiple calls to get ahold of them initially, but once they got here, the experience was good. They showed up on time, got the job done within an hour and a half, and went through all of the ducts, along with the furnace. They cleaned up after themselves and everything went well!

All went fine and it was fast to complete the cleaning.

It went great! When I called, Ed Mack described in detail what would be done and how it all worked. I decided to do this as my dog has developed severe allergies and since the ducts haven't been cleaned such i bought my home I thought it was well worth it. Charles arrived exactly on time and set up his equipment in a methodical way. He showed me how it all worked and instilled great confidence in me. Even though my house is tiny, (about 1400 sq. feet), he spent the better part of the day here and took his time to make sure no stone was left unturned. Then he did the ducts to my guest house which is also small but he said they really needed it. Anyhow, from start to finish my experience with Charles was fantastic. Would use him again in a heart beat!!!

Tech arrived on time and spent several hours working through each room in the house to clean the ducts. He then cleaned the furnace and filter and finished up by thoroughly cleaning up after the work.

The specialist arrived and told us exactly what to do. He brought in his equipment and did a thorough job. The entire process took about 2.5 - 3 hours. We are happy with the job.

I purchased the Angie's List offer because my family has allergies. I figured that cleaning the air ducts might help, and it certainly would not hurt. After I paid my money, I attempted to call the company. A machine answered and said the company would get back to me as soon as possible. I left a message with my information. I did not hear back for about a week. I decided to let this go because I already paid for the service and I did not want to get off on the wrong foot. I scheduled the service for a noon to 2:00 p.m. slot. The truck arrived a couple minutes late, but that was not a problem. I showed the lead worker the air registers and he told me I had to pay an extra $50.00 because the offer was only for 8 registers and there is a $25.00 charge for additional registers. I said okay. Going through my house now, I find that I have 9 registers and not 10. So, it appears I was overcharged by $25.00. Maybe there is some explanation for this like they are including the furnace intake as a register, but that certainly was not explained to me. The workers completed their work and left after collecting the additional $50.00. I had to get back to work, so I was not able to do a thorough inspection. When I returned home that afternoon after work, I was very surprised at the amount of debris left on the floor, carpet, furniture, and even my computer. There was dirt, drywall bits, insulation, and hair under every register in the house. I spent 30 minutes vacuuming to clean it all up. I have had general contractors come and do major remodeling work and clean up better. In my opinion, this is a big failure on the part of this company. I do not recommend Air Duct Professionals because they do not act as professionals in returning phone messages, pricing and explanation of services, or returning your home to the way it was before they came. Since the entire point of having this company come to my house was to have a cleaner environment for my family, the fact they left the house so dirty is a huge problem.

I used a coupon from Angie's list, and made an appointment. They came on time, and did everything they were supposed to do, along with some extra work that they didn't charge me for. The worker who came also was totally at ease with our pets, and our household chaos.

It took a couple of calls to get a hold of Ed Mack. I spoke with him and he said that his phones were down which is why no one called back. He asked how large my home was and he said it would take longer to do the service because of the size of the home (never mentioned that it would cost more $ to do the service). The next day one technician shows up and explaines that the deal is only for 8 air ducts and it would be $25 extra for additional vents. I showed the Angies list coupon and that it did not mention anything about additional charges. He showed me his Purchase Order which said $25.00 for additional vents. He suggested that he do only one of the vents in the rooms that had two vents. The total of the additional vents was $150.00 for 9 more vents. He suggested that as a compromise rather than doing the entire house for an additional $250. Also, he said that my filters were much better than the ones he had and recommended that I keep the ones I have. At the end of the service, I pointed out that there had been black debris left all over the stairs and also on the area rug in the hallway. He tried to clean it and said he will be back tomorrow to clean the carpet and rug. I pointed out that there was a very large hole in the hose of the vacuum. I told him that I was begining to get a headaches from dust being kicked back into the air from the machine. He mentioned that he would have to fix the hose. I told him that I would not be paying the balance of the service until Ed Mack calls me back and we can discuss the service. The tech left the house. I left a message for Ed Mack telling him I was very unhappy with the service and would not pay the balance of the work that was performed. I told him to call me back. I called Angies list and they said to give him a chance to resolve the problem. We will see if Ed Mack calls back!

Making the appointment was easy. The crew arrived on time and worked a full day.I have a large home so it was a big job. The guy sold me on custom filters, but I was hesitent because I wasn't sure how to install them. He said he would come out and show me when they came in, I did tell him I would reimburse him for his time since this guy came from Moreno Valley (BIG MISTAKE). Well, I was called by this guys niece while I was in MS June 19 to let me know the filters were in. I told her to call me in 5 days I would be home. A week later I called the number she left and left a message that I was home. I didn't hear anything July 3rd my father passed away so I had family things going on, but I never received a call back (I left two messages at this time). On 7-18-12 I called the owner at the main number. I was really concerned that I had these flimsy "temp" filters in my units now for going on 3 months and I was running my air conditioners (I have 3). The owner was great and he got the guy on it immediately. He asked if he could come down the next day (7-19-12) at 10 -11 am I knew I had something going on but I had my assistant at my home so I knew she could let him in. So I'm driving to my appointment and I get a call from my 12 y/o son. He telling me the guy needs to be paid. I told him to I paid in full 2337.00 on 5-10-12. No, he wants his "trip charge" for the installation. I was like WHAT ?... really ? OK how much 175.00 . He said because gas is high from Moreno Valley. Mind you I have a handy man I hire for 30.00/hr that would have done that. I agreed to a small fee. I guess you should keep that in mind when hiring these guys that a trip charge to install CUSTOM filters that you ordered from them costs to get them put in as well. I was really upset ...because the FIRST excuse this guy used for not getting back to me was Brittany (his niece) had a death in the family. YEA...I was not in the frame of mind to hear that, since my father just died...FOR REAL. Then he told me she moved to No.CA . I had also left the message that they didn't put the Bathroom exhaust fan cover on in the front guest BR. The bathroom is one of 7 and is the front of the house and really used so it's not a daily reminder. I was so flustered by the fact I got the run around and the enormous "trip charge" that I forgot to tell him to put the exhaust cover back on. So I have to hire someone to do that now AND to top it off I wrote a check (I told him I would put it in the mail that day) they don't have a complete address on their invoices...on angies list OR their website. So since I was here looking for an address to send this crazy check to I thought I would do my review. ANOTHER cost is calling my plumber out to check on a gas line that he messed with. He put on the receipt that he fixed a leaking gas line on the furnace (no charge). I just had the water heaters and furnaces checked (I did a wonderful review on those guys) . I have a nose like a hound dog. I smell gas really easily. I had been using that garage and I would have smelled it....UNLESS he knocked it...don't know for sure. SO Bottom line...I was a full day job that cost 2512.00 I would have been happier if I had better communication and that follow up and through was good. He did what a lot of contractors do to me...Look at my big house then find a way to gouge me. NOW this is not the owner, but one of his Sub's. again the owner seemed really nice and on the ball. I will upload pictures of the exhaust fan in my VERY formal bathroom. You can see how they had to have just rushed out to not have noticed the cover on my Gold sink. WANTED TO ADD THAT ED MACK THE OWNER CALLED ME BACK WITH MY CONCERNS... He is VERY professional and seems very honest. I am an employer and I know that you can't always be everywhere, but the buck stops with the owner. I am hoping that his subcontractor has learned not to have his teenage assist in charge of his contacts. The lack of communication is an issue. My fan cover is STILL not on the ceiling, but when I get started on my other projects I will have it fixed.

I used this company with an Angie's Deal voucher. I rated him a "C" for professionalism because when he arrived (not when he scheduled the service) he told me that I would need to pay extra for the vents that were not covered in the deal. He also tried to ask me to pay extra for mileage (because they drove over an hour to my house) but I told him I would not pay extra since he hadn't disclosed it before they arrived. He brought his son and the two of them set up their equipment, removed the vents and vacuumed out the ducts. A large vacuum was set up downstairs and supposedly cleaned the dust from the ducts through out my house. They removed and dusted each vent and the interior area that could be reached by hand. I don't know if I would actually know if they did a great job unless I climbed up into the vent to check the dust myself but, since their service, my son, who suffers from asthma and allergies, has been much better. They arrived on time and spent about an hour cleaning.

It went very well. They came on time, explained in detail how he would go about cleaning our air ducts and vents, performed the service and even went beyond expectation. For example, they screwed in vent covers that were previously held up caulking and paint, vacuumed a very filthy fan in one of the bathrooms, and explained in detail what would be a fire hazard and the importance of cleaning out the dryer vent as a preventive measure. He even explained what preventitive measures we can take ourselves to prevent fires. They seemed very concern for our safety and that is what impressed me most. He even went on top of the roof to see how the lint from the dryer vent was escaping and found that it was covered by a mesh that was causing perhaps most of the bulid up. Thank you Air Duct Professionals for your very excellent and kind service!

they showed up on time and started to work right away. they were very professional and patient with my questions. overall, it took a few hours to do the job but it was well worth it! i would definitely use them again!

They arrived on time and were professional and respectful. They did a great job cleaning our air ducts and cleaned out construction debris from when the home was built 15 years ago. Our home smells better and the central fan seems to be stronger. We are very happy with their services and will use them again.

It didn't go at all. Tech missed two apps, and I cancelled the service

When I called, Ed explained to me the procedures of air duct cleaning. He was courteous and professional. He was also very flexible with the time that is convenient for me.George and a co-worker called before they came. They were very courteous and explained to me how the system worked and the procedures it involved. They started working upon arrival. They had two filter for the two Returns. I am comfortable with them. I am glad to have hired a professional team who knows what they are doing. They did their work, I paid them , and we were all happy. However, now that I read other reviews, I wished I knew to ask them to also clean the central air system...so it would be completely clean.

The representative returned my call and we set up a time for them to come out and do the work. He was very courteous and professional over the phone. The workers arrived promptly on the day and proceeded to set up their equipment. The lead worker and I counted all the registers, and the lead man suggested I include the 3 fans in my bathrooms as well. There were 10 registers included in the deal. My home totalled 15, so an additional charge would apply for the 2 additional registers and the 3 bath fans. The process involves a large vacuum/fan unit that is attached to one of the main registers. The workers then go from one register to another, inserting a helicopter-like rotating brush attachment on the end of a cable that they then feed up into the ducts to dislodge any accumulated dust and gunk, which then supposedly gets sucked into the central vacuum. At one point in the process, a put my hand up inside one of the openings as far as I could to see if I could feel any suction. I could barely feel any. I also observed that the main vacuum unit didn't seem to have a place for the dust to be stored. I have a shop in my garage and am familiar with shop vacs and dust collection systems, which have collection containers or bags for the dust to go into, so this seemed odd to me. I had to remind the workers about the dryer vent. I showed them where it was, and they supposedly cleaned that as well. After they said they were done, I paid them $160 more to cover the additional 5 registers/bath fans. (He gave me a $40 discount, originally quoting me $200 for extra registers/vent fans, probably because of the filter situation, which I describe later.) A few days after they had finished, I was doing laundry for the first time since the duct/vent cleaning, and I noticed my dryer was not working. There was no real heat in the drum. I went outside while the dryer was in operation and put my hand up against the vent. There was little to no air coming out. I made a long hook out of a wire coat hanger and inserted up into the vent from the outside, and found a great deal of damp lint was still clogging the vent. I got out the aforementioned shop vac, shoved the hose up into the vent as far as I could and removed a large amount of dryer lint. The dryer worked fine after that. All the workers accomplished, apparently, was dislodging the lint and blocking the vent...but they did not CLEAN the vent. Very disappointing, to say the least, not to mention dangerous, as a blocked dryer vent is a leading fire hazard. They also said they cleaned the bath fans/vents. Luckily, they had left the cover from my Master Bath fan sitting on the edge of my tub. I looked up and noticed the inside vent itself was still covered in dusty grunge. I checked the other two and sure enough, they had just cleaned the covers, not the insides of the fans/vents themselves. So I, again, cleaned them with my shop vac. Regarding the filter: My HVAC system does not have standard filter. (I have a specialized Aprilaire Air Cleaning filter located in the intake register in the ceiling of my hallway.) So the workers could not install a new filter as advertised in the deal, as they did not carry this type of filter on their truck. The lead guy gave me the name of the filter to get, so I could go purchase it separately, which I did. (A 2 pack of these filters cost me about $100.) After doing a poor to non-existent job on the dryer vent and bath vents/fans, I now have suspicions about the "cleaning" of my air ducts, based on my observations of the work taking place. I feel burned paying $429 for this questionable service. I can not recommend this company to anyone.