Rapid First Plumbing

Got it fixed.

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They did a very good job.

Too expensive...

Overall positive experience.

My wife interacted with them. They were right on time and were here for an hour. They did a good job.

Came very quickly (most important) as promised. Solved the problem, very expensive for the problem involved and probably could have cut us a break to be fair.

Perfectly, within about three hours of my call all was cleared and we were back in business.

This was the second plumber in 3 days for the same problem. First one did not warantee the work, so i called Rapid Rooter because my mom had used them. I have only lived in the house for 1 week. I have an old house with some unique (perhaps not quite correct) plumbing installations. The clean out from the house out the main is only 2" which is too small to really get the roots out (roots in the main is the reason for blockage). So they said they could pull the toilet and clean from there. However when they pulled the toilet, the line from the toilet went backwards (not toward the main) and they couldnt get the snake to go the right direction. The tech (new to the job) called his supervisor and they both worked for a few hours. Luckily i was not paying by the hour. The toilet access did not work, so they trie a second 4"cleanout that is halfway between the house and the City's main. However that 4" cleanout only runs one direction (toward the City) and the problem was thought to be between the house and the 4" cleanout. They disassembled the root cutter, and essentially just ran the snake wire up the wrong way (by getting it to make a U turn, they couldnt leave the blades on though). While the drain was cleared, i have no faith that it will remain so (since this is the second time in a week i've had to have it cleared). So basically i paid $300 (on top of the $200 paid to the previous plumber) for them to poke a 1/4 inch snake up my sewer. They said they would "warantee" the work, and would come back and go through my upstairs toilet next time. I dont know why they didnt do that before they left. Invoice said "all warantee work to go through the top boss" I dont know if that is good or bad...They also wouldnt give me a free estimate for replacing the line without spending $200 for them to camera the line. If I'm going to be spending $4000 - $5000 on a sewer line replacement, i think a free estimate is in order.

I had purchased a new faucet a while ago but hadn't gotten around to getting it installed. The old one started leaking, so it was nice they sent someone out within an hour. The tech was friendly, but got right to work.

They saved us seven hundred dollars because another company wanted to put something in that we already had. They did a very thorough job. They were very professional. They cleaned up very well after themselves. I would recommend them to other people.

I placed a call, which was answered by a real person. She determined that Jesse would be able to get there in about an hour to an hour and a half. She called later to confirm that he was on the way. Jesse arrived and evaluated the situation (drains and toilets were backing up in the house), gave a cost for the service - which was agreed to, and proceeded to do the work. We verified that everything was back to normal, Jesse explained the warranty, I paid, and we were done. No muss, no fuss.

They did a pretty good job. I really had no problems and they were out very quickly. I would recommend them to other people because they were able to answer my questions and they were thorough as well. I was pleased with the service.

It went extremely well. He was here within 45 minutes of my call for service. He wore protectors over his shoes in order not to track in any dirt from outside. He was very polite and professional. If I needed any plumbing work at my house again, I would definitely call Rapid Rooter and ask for Joel.

Had a bad clog that a regular snake could not unclogged. Had several plumbers give us outrageous quotes, but Rapid was reasonable and quick. They were also able to come within a couple of hours of our call.

The Rapid Rooter guy arrived within half an hour and took care of the problem quickly. Very courteous. He explained what he was doing as he went along. He also informed us that our house had originally been plumbed for two sinks. House was built in '59 and we purchased it in '73. That could be part of the problem as the kitchen sink has always backed up every couple of years. The price was reasonable for a nighttime rate, but note, it included a senior discount. Believe their regular price for night time/overtime was $180. Overall, based on the categories given, Rapid Rooter met our need quickly and as affordably as one would expect for an overtime situation.

I HAVE NEVER HAD A PROBLEM WITH THEM. THEY ARE GREAT TO HAVE WORKING ON MY PLUMBING. THEY COME AND CHECK ALL THE PIPES TO MAKE SURE THAT NO PROBLEMS ARE FORMING. THE PRICES ARE REASONABLE TOO.

THEY WERE VERY RESPONSIVE. IT WAS A SUNDAY AND THEY DIDN'T HAVE A PROBLEM COMING OUT RIGHT AWAY. THEY WERE PROFESSIONAL AND DIDN'T GIVE US ANY GRIEF.