COLE FAMILY FLOORS

We had a difficult time getting a hold of Nathan, as he doesn't seem to keep his cell phone with him often. He was very honest about the price. It was a little high, but the overall job went fairly smooth. A few unseen problems (specifically, a few floor joists under the bathroom had rotted out) did NOT result in him asking for more money. He let us know that afternoon that the repairs were almost done, at no additional cost to us. That was a huge surprise. The extra day without a second bathroom was hardly a problem in light of the cost (or lack thereof). We did have a few problems getting him to call us back. His license is also suspended, apparently for not keeping his insurance premiums current. The quality of work was good, so we're not worried about having to call him back, but it's still enough concern for us to not be willing to hire him again. I would also dispute his knowledge of the industry. His claim of having been putting in floors for over 30 years is undoubtedly true, but when we asked about a couple newer products (specifically, carpet padding that has a vapor barrier to prevent spills from soaking into the pad), he didn't seem to know about them. He claimed that the carpet padding we wanted would be noisy and crinkle as we walked on it, but that wasn't our experience at a friend's house that had used it, and we haven't noticed any noise with it. I should note that he was able to provide it, and that he didn't charge extra for it once he found it. It costs about twice the price of regular padding (highly recommend it, however). While he may be knowledgable about many aspects of his business, newer products and technologies may have escaped him. We also had to wonder how he remains in business, quite frankly. After all the materials and time (a 3-day job lasted 6 days) added on to the original estimate, I can't imagine his profit was more than $300 for 6 days of labor. That might explain his unresponsiveness via phone, as I know he had a couple other jobs going at the same time.

We've used this company several times. Estimates are always honestly met, even when the final bill should have been more. When our time limits are important, we've had to stay in touch to stay a priority, but that can happen with any company. The projects have always been completed and look wonderful.