Mr. Appliance of Malibu, Beverly Hills & West LA County

I am going to give their advice a try, meanwhile I am confident that if I have any further issues Mr Appliance of Malibu will respond quickly and promptly. They have already given me a quote should I need extended services, but I really can't say enough how much I appreciated their honesty in advising me to try and fix it on my own first.

Company came out and serviced a freezer at a rental unit. They diagnosed it as requiring a new gasket. About 3 months have gone by and the initial problem has come back. I have called the company numerous times and no one even answers the phone. I was only once able to speak to an actual person who took my information as well as my tenant's information and they were supposed to call her directly to set up time for the repair. No one has contacted anyone. I've called many, many times since and have left multiple messages. No one answers, no one returns phone calls. I wish I'd paid with a credit card so I could charge the money back since they're clearly unwilling to correct the problem. Update: I had to have this issue corrected by another company. I feel as though I am entitled to have my money returned since no one from the company returned my repeated calls for a follow up service visit. I was ready to file small claims court action and took a chance again of calling before I did so. I spoke with Maria who was extremely unwilling to listen or work with me at all. She said all they could offer was to send a tech out which is pointless since the time for that would have been 2 months ago when I was constantly calling. She was extremely condescending and actually suggested that maybe I had been calling the wrong company despite the fact that I was calling the number right off their invoice and their voicemail says "Thank you for calling Mr. Appliance." Very frustrating situation.

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The service went fine. I was pleased. They seemed to be honest.

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It went very well. He was punctual, professional, and did the job in a timely manner. He was also remarkably quiet and could not be heard from the living room, which was wonderful for my toddler son's sleep schedule.

It went very well. The installer was a few minutes early which was perfect once again, and was done before I could even offer him a glass of ice water. Our representative has been helpful and we will probably contact him again if we end up needing anything else for our home, or have a technical issue.

The gentleman helped me figure out what was wrong with my dishwasher and now it is like new! I was very happy with the overall experience and will use Mr. Appliance again.

He was prompt and did a very good job. It works fine now.

We had had an issue with the relay board with our ovens. They replaced the relay board. There was a short in the wiring within 5 months, so they came and replaced it for free.

Went well - exactly as I anticipated it would.

Richard, who is the owner was great. He was pleasant, easy to communicate with and was a great Malibu historian.

Avoid this company at all costs. They are crooks and unprofessional. They didn't not fix what they were supposed to and did not stand behind the work when called to make it right. Everything about this experience was wrong and a hassle. i am now in a dispute with the company over the bill which was for a larger amount than what was originally agreed to and signed for by me. They tried to extort hundreds of dollars more in repairs from me when called to fix problem after they didn't do job right in the first place. They actually made problem worse.

Not well. He was not able to repair and advised us to buy new wine cooler. Turns out cooler was just 6 yrs old and still under parts warranty. We just had to pay for labor which was less than buying a cheaper new brand of wine cooler. I should have called manufacturer first. Company man very pleasant and tried very hard to repair cooler but could not.

We had to buy a new stackable for our incoming tenants, but the cost will justified in the end. I will call them for any future appliance needs.

An all together unhappy experience.

We would hire the company in the future.

I was not happy with the service. I was very clear and specific when I spoke with them and I told them they had to be there and out at a specific time. He stated that it would not be a problem. He then arrived 45 minutes late and didn’t call me when they were running late. I told him it was fairly new and he looked at it and told us it needed a bunch of different components replaced. He told us it would cost $550 to get fixed. I then called someone else and they said it was just a transformer that had to be replaced and it ended up being just $200. I was not happy either because I asked for a copy of the invoice for the service fee and he didn’t have his invoice book with him and couldn’t write one up. I then paid a service fee $79.00 for the service fee.

His service is excellent. He is honest and knows what he is doing. He gives good advice and is knowledable in appliances.

He was terrific. He did much more than I expected. He came when he said he would and didn't leave until his work was finished. He then made sure everything worked perfectly.

The work turned out fine. They did a good job and were very professional.

The work turned out fine. They came promptly. They were able to fit us in right away.