WIGHT WATER POOLS

perfectly, the service was professional and performed in a timely manner

Awesome experience. They answer there phone and have a pool supply store front to visit to answer questions.

unknown

I called out this company on February 27th because my neighbor recommended them to check out my noisy pump. i believe it was Mike who came out the next day for me and told me my motor was burned out. He gave me a few different options in repairing or replacing it. Checked my chemicals in my pool for me without me even having to ask him. I ended up going with a more efficient pump which reduced my latest energy bill. I called them a couple days after they installed it because i forgot how to operate they answered my call and my questions on the spot. I will definitely use them again if I have anymore pool problems.

Jon always does a great job. He not only replaced the pump,. but also changed the connection so it was less visible in the fountain. His work is impeccable.

Bought pool cleaner and it had problems right after being installed and it was never corrected. Finally got someone to come out and take a look at it and found out it wasn't correctly installed. I submitted my cancellation notice after my overall dissatisfaction and my service was never terminated.

I am using them as an on going weekly pool service. We are having some problems with our pool and we are not sure if they did not put in the chemicals that they were supposed to use in our pool.

I scheduled with Jon and he came when I requested, with a 3 hour window. He drained the fountain and scrubbed it, then refilled it and added chemicals. I have had this company about once a year for some time and they always do a fine job.

Response to call for estimate was prompt; also arrived promptly to perform the work requested. Provided certifications to validate knowledge of pool repair and maintenance. I felt the plaster work performed was on the sloppy side (all other work was excellent). I called to request a re-visit regarding the plaster work - Jon Heffernan responded promptly and courteously and re-did the plaster work at no additional charge (a large job, because it involved re-draining the pool). Although the plaster incident was disappointing, I felt his customer service skills and follow-up were excellent, and his understanding of pool mechanics and maintenance is outstanding. I would not hesitate to use Wight Water again in the future. (Anyone can provide good customer service when all has gone well - to provide excellent customer service when there is a glitch is the ultimate test, and they passed with flying colors.) I highly recommend. (Ok, maybe not for plaster work.)

THE QUALITY OF THE COMPANY WAS EXCELLENT. THEY GOT THE JOB DONE BY THE DATE THEY SAID THEY WOULD HAVE THE JOB DONE. I WOULD DEFIANTLY REFER THIS COMPANY TO FRIENDS AND FAMILY.

THIS COMPANY DOES VERY GOOD WORK TO MY POOL. EVERY WEEK THEY COME OVER AND PUT CHEMICALS IN, SWEEP IT, AND THEN FINALLY SKIM IT. I LOVE THE WAY IT MAKES MY BACK YARD LOOK WHEN THE WATER'S SPARKLING CLEAN!