PROLITE APPLIANCE SVC & REPAIR

Aaron showed up on time, pulled oven out, and fixed it in a half hour. Diagnosed the problem immediately and remedied it. Bet he wasn't even here a half hour. I'm in love!!!

Prompt and knowledgeable. Ordered part, but unit still could not be fixed - other problems with dishwasher - offered pay out by home warranty company instead.

replaced heating element and now works fine

unknown

good, fast, professional, no-nonsense service.

unknown

This provider was available 24/7. He came out that evening - the mother board needed to be replaced. I paid with my credit card for the $100 visit, and he instructed the tenants how to survive until he could get the part. He called on Monday, told me he would have the part on Tuesday and gave me the full amount remaining to be charged to my card, when the installation was complete; I agreed, allowing him to make installation appt. directly with the tenant. During dinner on Tuesday, he installed the part and then tried to call me for payment (which I thought I'd already handled) and refused to leave my tenant's home until he received payment when I was unavailable. I thought I had already agreed to the charges and provided my card, but he made my tenants pay him before he would leave. Very awkward. I understand that the misunderstanding was partly my fault, but he should have been much more clear (I didn't even know what time he was meeting my client, so how could he expect that I would be available to him at that time?). He was available when I needed him and seems to know his stuff, so I recommend that if you use him, be very clear about the details up front.

We called owner on 12/20/13 early AM to fix our Washer Machine which was not spinning the clothes properly on final spin left clothes wet, and he said he would send someone out or he would be out to fix it within that afternoon. He ended up sending his father whom started to take apart our dryer and we had to stop him and tell him we called about our washer not our dryer, he looked at then said he did not know how to test these newer washers and asked to take our washer service manual and then insisted we pay a $55.00 Diagnostic fee which for a Diagnostic we never got? He said he would come back same day or his son would to fix it. Never came we called and told his son (owner) what happened he said he would be out the next day to for fix it and meanwhile he would talk to sears explain issues with washer to find out what part may need (never gave us a price of estimated part and any other installing fees) he came out on 12/21/13 still would not give us a price and he put in the Actuator which we priced at sears as well which cost $56.90 he charged us additional $100.00 for part + $60.00 for labor to put in additional to the $55.00 "diagnostic" we never got = $215.00. Washer does work but we did not plan on spending that much money and would of liked an honest quote not just charge us for what they assume we can afford, What if I did not have they money? What would they of done?

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I called on a Saturday and Aaron came right over to diagnose my clothes dryer that was not heating. He had to order the non typical part and came back after hours the following Monday and got it working. We are grateful for his attention to detail and our time frame.

Very pleased with service...prompt, courteous, and efficient. Problem diagnosed and repaired promptly at fair price. Will use Prolite services again.

We had a broken i.e. maker for about a year. We had another service provider come in to fix it last year. He came about 4 times with parts, ect. He never fixed it and it was an expense. We called PROLITE. When Aaron came over her kew exactly what was wrong! He came the next day with the parts and our ice maker is working! Also he advised us about how to prevent breakdowns with our refrigerator.