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Tradewind Spas

Pool and Spa Service

About us

**The Oldest Spa Store in Santa Clara County...** Welcome to Tradewind Spas. Our goal is to ensure the complete satisfaction of every customer, while offering knowledgeable and friendly service at competitive rates. * Please Visit Our Showroom

Business highlights

46 years of trusted experience

Services we offer

Spas & Hot Tubs Repair, Wholesale & Manufactures.

Reviews

4.48 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
25%
3
13%
2
13%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.3
responsiveness
4.5
punctuality
4.7
Showing 1-8 of 8 reviews

Bruce H.
01/2014
4.0
pool cleaners
  + -1 more
Working with the retail store, we had a knowledgeable and helpful individual. We customized the spa so that it needed to be delivered from the factory. Delivery came slower than expected, but we were flexible. When their installation guy came over, he told me it would not fit through the side yard and required a crane for installation. The Installation guy said, as an alternative, he could take down a section of the fence, bring it through the side, then rebuild the fence. I was completely OK with that. I asked that my sales guy call me back. Call back - Sales guy said there was no way he was going to be liable for fence tear down and replace. I confirmed that the sale was still 100% refundable. I waved liability for the fence and their installation guy came out, tore down a small section of the fence, and replaced it perfectly. installation was excellent. Their crew was spot on and went out of their way to make things perfect. The Spa, which is using the "chlorine free" system works pretty well. It has an "ozonator" to keep it germ free. There are other "BAQUA Spa" chemicals I add to keep it "crystal clear". Do NOT believe that you will have clear water. I find just the opposite. The water is always slightly cloudy. I called to have it serviced, made an appointment. waited all day. End of the day I received a call indicating they ran late and were not able to come. I emptied the water myself, cleaned everything I could find, refilled it. After adding the chemicals, it was cloudy again. I have to remove a residue from the waterline every couple weeks, as well. I suppose it should be expected since we use it often and it is a closed system. The big advantage to the "chlorine free" system is that you get out of the hot tub and you don't smell. That said, I sure wish i could attain the crystal clear water I was sold on in the show room.
Description of Work: delivered and installed a hot tub

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

Response from Tradewind Spas
We are very happy Mr. [member name removed]'s delivery went so well and that he was happy. Normally we do not do construction work as part of delivery. Additionally, we did the work for Mr. [member name removed] at no charge. We are sorry that he is having difficulty taking care of his water . We have left several messages for him to call so we can help him with his water condition, but he has not returned our call. It is not unusual for new spa owners to have a little difficulty with their water. We are open 7 days a week to help. Also, we do offer free water testing to all our customers.

Brian T.
10/2013
3.0
pool cleaners
  + -1 more
We recently moved into a new house and wanted to fix up and clean the spa that was on the property. Tradewind Spas was offering an inspection and detail special which I scheduled for them to perform on 9/17. Upon inspecting the spa several issues were discovered and no detail was performed by the technician. At no point did the technician mention that anything more than an inspection was performed and he actually said that I would not get charged for the detail. Days later I find out that I was in fact charged for 1.5 hours of labor instead of the 10-point inspection. (which was $49.95) Several calls with Tradewind Spas asking for clarification did not change anything and I was left with a bitter taste in my mouth from the whole experience. I would not recommend Tradewind Spas to anyone, there are more professional companies out there that will not nickel and dime you. UPDATE: After disputing the charge with my credit card company I received a prompt call from Tradewinds Spas. They informed me that they reviewed the services provided and now wanted to only charge me for the original inspection promotion. I was happy to hear that this issue was resolved professionally, but frustrated at the amount of "arm twisting" required. The spa has since been removed from the property so I thankfully do not have to even consider using their services again.
Description of Work: 10 point inspection and detail of spa.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$49.95

DON W.
07/2010
2.0
pool cleaners
  + -1 more
I called them because that is where I bought the spa. They scheduled a time and date a week out and quoted a price.. Nobody showed up and nobody called on the day of the scheduled repair. The next day I called and they apologized for having been over booked and as a result did not do our job. They offered to reschedule a week later. I told them I thought that since they missed their appointment, we should get better service then others who just scheduled their service. They did not agree. I canceled the service. Another provider came the next day and repaired the spa for considerably less then the Tradewinds estimate. A week later, a Tradewinds technician came to our home to repair the spa and woke up my wife from her nap. The cancelation had not been recorded. The tech was polite and apologized for the incompetence in the office.
Description of Work: Our spa heater burned out and they were supposed to replace it.

Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Response from Tradewind Spas
I apologize to the member for having messed up his service call. We strive to bat 1000% with all customers but in this instance we obviously struck out. When we were unable to show up on time, our policy is to call in advance of the missed appointment. Having missed an appointment we would have made this member a priority. I can only assume our technician was not available for another week for a specific reason. If the member cancelled the work order there is no reason our man should have returned to his home. I am sorry we woke his wife from her nap. After receiving his comments we have improved our internal communication and scheduling system. Our award winning service department has among the most competitive rates in the valley. Our standard policy when a customer calls on the phone is to quote what we believe to be the maximum cost to the customer that the service could be. It is always significantly less or the quote at maximum. Again, I apologize for the inconvenience.

SHARON T.
10/2009
4.0
pool cleaners
  + -1 more
The sales person was very helpful and had loads of answers and information
Description of Work: We haven't decided yet on which spa we will purchase. This is an information gathering exercise.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Matthew D.
08/2009
5.0
pool cleaners
  + -1 more
Tradewind Spas expertly removed the old tub (working in a tight space) and installed the new one. As this was a gift, Jeff, Don and the rest of the crew not only delivered exactly on time (with noise makers and party hats!) but worked with my fiancee to ensure that they kept the secret. With a relatively small team they worked like an experienced pit crew dismantling the old tub, installing the new one and the new electrical. The tub was delivered in the early afternoon and we were relaxing in it the very same evening. Absolutely top rate! A few days after installation we received a followup call from Jeff to answer any questions and ensuring we were happy with the tub. Thoroughly professional, extremely knowledgeable and absolutely pressure free. Couldn't be happier!
Description of Work: We've been working with Tradewind Spas for over a year now. When we bought your house we inherited a leaky hot tub that was easily over 20-years-old. Tradwind happily educated us and helped us nurse the old tub back to health. This summer my fiancee surprised me with a brand new hot tub from Tradewind. They removed the old tub, installed the new one and provided expert, on-the-spot training enabling us to fill it and use it that very evening. • Note: Price is omitted here as the hot tub and installation were gifts from my fiancee. However, she insists that she received a great price after comparing three other hot tub retailers in the area.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JUDY L.
10/2007
5.0
pool cleaners
  + -1 more
Although we already had a pool, we knew nothing about spas. We visited the showroom several times to look again, check out the various seat configurations once more and ask a few more questions. Jan was patient with all our questions and answered them thoroughly. She was very helpful in asking us questions so that she could better help us decide on the perfect spa features for us. We did visit several other showrooms but decided to go with Tradewind Spas as they were the most forthcoming with answers and suggestions so that we would end up with the spa of our dreams. We had a wonderful experience dealing with Tradewind Spas!
Description of Work: We purchased a Coleman 4810 spa. The delivery date for the spa was changed, but that was no problem. It arrived as scheduled on the new date. Access was tight, but the deliverymen were great is maneuvering the spa and putting it exactly where it needed to be.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,700

RAYANNE G.
12/2006
5.0
pool cleaners
  + -1 more
We purchased a spa from Tradewind Spas. Jeff, the salesman, was very courteous and professional. The installers were prompt and were able to get the spa through a very tight walkway beside our house. They have been helpful answering questions weve had after weve been using our spa.
Description of Work: Purchase/installation of spa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

BETH B.
10/2005
5.0
pool cleaners
  + -1 more
I HAVE BEEN USING TRADEWINDS SPA FOR ALL MY REPAIR AND MAINTENANCE ON MY SPA. THEY ARE ALWAYS FRIENDLY AND THOROUGH. THEY ALWAYS INQUIRE ABOUT THE DOG, AND MAKE SURE THE GATE IS CLOSED BEHIND THEM BEFORE LEAVING TO MAKE SURE THE DOG DOES NOT GET OUT.
Description of Work: TRADEWINDS SPA HAS BEEN PERFORMING THE REGULAR MAINTENANCE AND REPAIRS ON MY 20 YEAR OLD SPA.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

    Contact information

    15736 Los Gatos Blvd, Los Gatos, CA 95032

    www.spasandhottubsofsanjose.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Tradewind Spas is currently rated 4.4 overall out of 5.
    No, Tradewind Spas does not offer free project estimates.
    No, Tradewind Spas does not offer eco-friendly accreditations.
    No, Tradewind Spas does not offer a senior discount.
    No, Tradewind Spas does not offer emergency services.
    No, Tradewind Spas does not offer warranties.
    Tradewind Spas offers the following services: Spas & Hot Tubs Repair, Wholesale & Manufactures.

    Contact information

    15736 Los Gatos Blvd, Los Gatos, CA 95032

    www.spasandhottubsofsanjose.com