WoodFenceExpert.com

We had a fence emergency this past week: our neighbors landscaper (without informing us) cut the ivy hedge (between our properties) bare. This was a safety issue for our home, as we had no privacy because of the lack of hedge that was left. It wasn't pretty, either.We called Stefan - he arrived that day with a quote, started the next day and was done within two days. Stefon and his team of workers were quick, efficient, friendly and easy to work with. They built us the most gorgeous fence. To quote our neighbor (this is the neighbor that the fence faces): "That's the most beautiful fence I've ever seen." We could not be more pleased with the outcome. Safety issue solved and we got an amazing looking fence in the process. Thanks, Stefon! You fulfilled the fence dreams that we didn't even know we had!

Tried to contact them twice, absolutely no response.

I recently purchased a house and was very happy with everything except the backyard; there was a sagging chain link fence which gave me no privacy. I called Stefan on a Saturday and he came out that same day to look over the work. He emailed me a very detailed estimate, which he then revised in writing, at my request, when I decided to include gates at both ends of the fence. The gates are fantastically designed and constructed, and was a very good value - originally I was going to extend the fence all the way behind my garage, but with that second gate, I have even more privacy. Stefan spent a good amount of time with me discussing my options. I decided to have the framing on my side and I am glad that I did, as it actually adds more character and is more aesthetically pleasing. Also, Jose (Stefan's co-worker) is an absolute diamond! They were very thorough and professional. I believe they are as happy with the outcome as am I.

We called Stefan on a weekend and set up an appointment to meet him early the following week. He came by on Tuesday morning and quoted the job later that afternoon. By Friday we had a beautiful new wooden fence. Stefan is clearly a serious craftsman and a perfectionist. I could tell as soon as we met that his own high standard would ensure that I got a beautiful fence. I also appreciated that he was thoughtful about the security of our back yard and that he and his crew were punctual, hard-working and polite.

Unfortunately Mr. Phillips is better at apologizing and making excuses than he is at delivering his services. Much like the other Angie's list subscriber, we called Stephan to get an estimate on the cost of rebuilding our wood fence after it was blown down during the December windstorm. He told us he builds during the week and does estimates on the weekend. On Saturday 12/17 he came out to look at our damaged fence and promised to give us an estimate that week. It never arrived that week or the week after. We sent an email to Stephan but he never replied. Finally we called him and he apologized profusely, both for not responding to our email or getting us the estimate, and said he'd email the estimate to us the following weekend. He did not. If it is this hard just getting an estimate from Stephan I don't want to be in the position of trusting him to do the work he says he will do, and in a timely fashion. While he seemed sincere about appraising our damaged fence, in the end he just wasted our time. Response to Providers' response (1/11/12): Oh come on, Mr. Phillips, I never promised you anything, and to insinuate that my wife was incapable of walking you through an estimate on a collapsed fence is misogynistic and appalling. Your job was to provide an estimate. You didn't do your job and the depths to which you will descend to excuse that fact may provide other Angie's Listers with a criterion upon which to evaluate your capabilities. (P.S. The "multivariate" terminology was amusing)

Although this was not one of Stefan's typical projects, he was very excited to take on the challenge. In fact, it was something he had never done before, but he was very confident that he could pull it off and he did! He did an outstanding job and went above and beyond my expectations. He even did some basic structural work to make the deck more stable and secure, without asking for any additional labor costs. It was a real pleasure to work with him and we will be using him again for the rest of our fencing needs.

Stefan came to my house for an estimate on a day that I had taken off of work to make the meeting. He told me that he would send me an estimate within a week but I did not receive an estimate. After two weeks I called to follow up and he said that he would send me the estimate that night. However, I did not receive anything. When I called to follow up he never returned my call. I am disappointed in his lack of professionalism and especially for the misuse of my time. An update - it is true that I did have several contractors that day but it was still a day that I took off of work. I don't recall the 45 minute wait time but you are right there was a wait time and I do recall apologizing for that. Nevertheless, the only point I was making was regarding the lack of response even after a few follow ups. I want it to be clear that this review is not on the quality of your work simply the lack of a response.

Stefan did an amazing job building my wood driveway gate. He is completely trustworthy and really knows fencing. He loves what he does. I will be using him for a fence I need done as well.