Superior Glass Service

My new shower doors are lovely, and they were very well installed. Every staff person I have spoken to at Superior Glass has been friendly. So, why the low rating? The problem is that these lovely doors are not the style I asked for. The short review: great product, but be VERY careful that they have your order correct. Also, the owner has not responded at all to my polite but repeated phone calls over the last two weeks. The long review: I went in to the shop to look at shower doors and get a rough estimate for their cost on semi-frameless doors. Everyone was very friendly, and I walked away with a good idea of the price. NOTE: At this meeting, I only asked about or showed an interest in semi-frameless or frameless SLIDING doors. The person I met with suggested frameless swinging doors, but I stated clearly that we didn't want that due to very limited space in the bathrooms. A few days later, I set up an appointment for someone to come out to the house and measure. At this point, we decided on semi-frameless sliding doors, because there was no option for a frameless slider on which both doors were moveable/sliding. On the day of the measurement, I called the shop to find out if there was a problem, because I hadn't heard from anybody by the end of the time window. Turns out they had already been there, but had only gone into the front house (the front house was under construction and uninhabitable, so I was waiting in the back/guest house). The crew working in the front house told the measurer that I wasn't there (wrong), but he went ahead and measured anyway. OK, no problem. I got an email with the measurements/drawing, which I OK'ed. About three quarters of the way through the installation, I realized that the doors being installed were frameless swinging doors, and not the sliding doors I had asked for. I immediately called the shop to report the problem and was told that the owner would call me back that afternoon. During that conversation, I realized that the drawing I had received and approved did, in fact, seem to show swinging shower doors rather than sliders. I acknowledged that to the person I was speaking with, but also made clear that I had ONLY ever asked for semi-frameless sliders, so I hadn't seen any reason to check on the style. (Also, it's not all that often that I examine shower-door sketches, so I really didn't notice that the style was incorrect...I thought I was only supposed to be looking at the measurements.) Two weeks later, and after numerous phone calls to the shop and promises of an imminent return call, I still have not heard from the owner. They did, however, charge the credit card on file! Given that I clearly missed the error on the sketch, I certainly don't expect a full refund. I would expect, however, some concession to the fact that Superior Glass also made a significant mistake. In fact, this all could have been avoided if the measurer (who I'm told was the owner) had CALLED me when he came out instead of taking the construction crew at their word that I wasn't there. I would have reiterated at that point that we wanted sliding doors. I would also like to add that it's pretty obvious from even a cursory look that at least one of the bathrooms in question has no room whatsoever for a swinging shower door. In fact, the shower door will open directly into the bathroom entry door. It is going to be very difficult to use, and we will almost certainly have to replace it immediately (the house is still under construction). It is just sad to waste the money and materials.

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Uh, not very well.

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They were fast and great when they came the first time. I used them again after that for another project. Their price was great. They came out pretty much immediately for an estimate. The job was done within 24 hours once I gave my approval.

They were great and very fast from the moment that I called them to the installation. I will definitely use them again in the future.

We are very happy with them. We got different estimates and their estimate was the one that was in between. We did not go with the higher or lower estimate because we liked what they had to say about them on Angie's List as well. It was easy to research about them and we found everything that we were looking for. They answered all our questions. The workers were very efficient. They cleaned up after themselves and did what they said they were going to do at the time they said they would do. We are happy with Angie's List as well though we just it only a little bit.

It was marvelous.

Brought the windows in one day and they were ready the next day.

OK - after looking on line. I must say I was a little hesitant to go to these guys but they were the closest to the condo I was rehabing in Silver Lake and all the rotten review were aqes old so I figured, What the heck. BOY am I ever glad that I did not let a few rotten reviews color my actions! These guys are without a doubt the ABSOLUTE BEST - and Jimmy in particular. If I could adopt him, I would. I am actually sorry that I have finished all the work I was doing and no longer have any reason to stop in. Granted, the parking is a bit tough but I figured it out and the work done - and attitude while doing it - just couldn't be topped. I wish I had more work for them just for the chance to stop by and say HI.

I spoke with the guy at the front desk. I explained what I was looking for and had pictures. He gave me a quote and said an installer would call and that the work could be completed within a week. After a couple days and no word, I called back and set up an estimate. The day of the estimate, the installer was about 2 hours late. The tenant(s) were put out, as was I. When he arrived he was polite and apologetic. The rest of the process went without incident. We met 12/23/09. He said he would e-mail me a quote by the next day. Because of the holidays, I let it go until the following Monday. I called to get the quote and date of installation. I left a message with the same guy at the counter. New Year's passed and still no word. Starting 1/4/10, I called each day and spoke with the same guy who each time, didn't seem to remember me. By today, 1/7/10, I called again and said I would go to another company if I had not heard anything by the close of business today. Nothing. I searched the list, found Superior and their "F" and also found a couple other "A" companies in my neighborhood. Once again, Angie's List is right on.

They showed up on time for the estimate, and took measurements. They said they would have an estimate to us on a specific date. They did not have the estimate to us so we called them, they took several messages and said they would call back but never did. One time they said they had tried to email us the estimate but our email was down. Then we called back again and were told an estimate hadn't been done yet. Then another time they said they were on vacation and would have it to us the next morning. We still have not received an estimate nor have we spoken to anyone who seems to care about getting one to us. It has been two weeks. I would never, ever use this company again, they don't seem to want the business.

We will never do any bussiness with this company. We feel cheated and insulted and we advise any potential customers to go to Home Depot because they provide a great service and great prices.

IT WAS POSITIVE. THEY'VE BEEN IN BUSINESS FOR A MANY YEARS. THEY'RE A GOOD COMPANY. THEIR PEOPLE WERE PROFESSIONAL. THEY WERE WORKING IN A VERY DIFFICULT AREA AND THEY DID THE BEST THEY COULD. THEY DID IT SAFELY AND CLEANLY. THEY DID AN OKAY JOB. THEY LEFT A COUPLE OF PLACES WHERE THE SEALANT SHOWS, BUT I CAN LIVE WITH IT. I HAVE TO LIVE WITH IT.