Steam - Pro Carpet Cleaning (Mid - Wilshire)

Great job, great price!! Very happy with the all round experience. We hadn't cleaned the stair carpets and the kids carpets in 5 years and I assumed they would have to be replaced, but the price was so good I thought I'd see if they could do anything. The stairs look like new and the kids carpets (which take a heck of a beating) are 99% better. Nice guys too!

The owner was very helpful and attentive on the phone.

They were great! From the initial phone call, scheduling, no increasing the price, stayed long, left paper for walking on the carpet and under chair legs. Great! Highly recommended.

John and Michael called to confirm they were running on time and actually came a bit early. They were polite, professional, and responsive to our needs. Cleaning under the beds and rotating the mattresses were "part of the service." The carpets look great. I am very pleased.

They showed up on time and were careful and thorough with their work. They place towels and runners to protect the floors and cleaned carpets. I am very pleased with the results.

Very prompt. 3 technicians moved all furniture. Very polite. Large area run needed a good cleaning, it turned out better than expected.

excellent, dealt with stains, punctual, and efficient

I've had this sectional for a little more than 10 years. It is stain-resistant and easy to maintain, but has gotten some soil spots that I tried to address myself, but never completely removed. I reached out to these guys and they were able to give me a quote over the phone and assure me that there would be no other/hidden fees. They sent 2 guys who spent about an hour doing the cleaning. The end result was very impressive. All the problem areas were clear and the sofa looks brand new.

He has been here 2 times since we have used him. He cleans 2 bedrooms, hallways and living room. He does a good job. He always brings someone with him and it take about a full hour. It is effective. There were a few stains that he was able to get out too.

Steam-Pro was excellent. The owner Jeff answered the phone personally and set the appointment up. He and his team showed up on time and did an great job. My sectional sofa is about 6 years old and it has a lot of stains and was generally looking really worn and gross. I could not believe how great it came out. It basically looked brand new again. The carpeted stair case has not been cleaned since we moved in 4 years ago and it too, came out looking like brand new carpet. Jeff gave me a slight discount for paying cash and was kind enough to follow up with me the next day to make sure we were pleased with the service. I would definately use them again in the future and recommend them to friends!!

I left a message for Jeffrey and he returned my call within a few hours. I was able to schedule an appointment for the following week. I was given a confirming call an hour before my scheduled appointment, and Michael and Tony arrived only a few minutes late (after fighting crosstown traffic). They were very professional and courteous. Michael explained what they would be doing and went over the price before they began. He told me in advance (as Jeffrey had on the phone) that they could not guarantee all of the pet stains would be removed but they would try their best. And they did, removing all but a few and minimizing those that were left. They were very careful to lay down towels in the entry and protect those areas they were not cleaning. They were efficient, finishing in about an hour and a half. I was asked to look over their work before they left to ensure I was happy. Later that afternoon, Jeffrey also called to make sure the work had been properly done, which I particularly appreciated.

Excellent job! I am using the carpet and upholstery service of "Steam-Pro" for the second time and can say only one thing. The owner of the company Jeffrey Coia again did a great job my carpet and the upholstery were cleaned from all stains. I'll recommend their services to all my friends. Exceptional professional service. Thank you Steam-Pro!

Tony did a very good job. They were extremely careful, they didn't drip any chemicals and they didn't damage my wall. They had a difficult job because my steps are not attached to each other only the wall. Very professional and they were very hard worker. They were on time, the job took 1 hour and 40 minutes, so they were timely.

I couldn't be more pleased. Jeff and his team were very friendly, punctual, and professional. I have used carpet cleaners before but was never as satisfied as i am with this firm's technique and service. The steam cleaning method seems to work much better than the chem-dry ones i have used in the past. Jeff was very clear about how long it would take to do the work, how long it would take for the rugs to dry, and was careful with all of the furnishings, bedding, etc. I would definitely recommend Jeff's service and plan to use him again.

It was a great experience. They were on time, cordial, professional, got right to work, had the two bedrooms in my condo done in under an hour, and got out all the stains that I was worried about from my (light beige) carpet. I like that their machines are self-contained, unlike the truck-mounted kind where they have to run hoses up through your balcony etc. Definitely recommended.

As in the past, making the appointment was easy and Jeff and his two workers arrived pretty much on time. (He phoned that they would be a few minutes late due to the usual horrible Westside traffic.) They immediately went to work, removing all of the stuff scattered on the floor and placing it gently on higher ground, and placing styrafoam pieces under items that might "bleed" varnish. They vacuumed all of the rugs thoroughly, then steam cleaned them with powerful equipment, and vacuumed them again to absorb as much water as possible. They also gave the most used areas of our two sofas a quick cleaning. Jeff then placed paper runners all over the house, to allow us to walk on the rugs without disturbing them (or getting our feet too wet). Jeff and the workers were all extremely courteous and hard-working. They finished the job in a little over two hours, and when they were done, the rugs, which are not new, nevertheless looked as though they were. I recommend them highly and will use them again next year.

Jeffrey and his team are complete pros. They fit me in on an urgent basis, showed up on time and gave my "well used" upholstery and carpets a much needed boost. Even though they were not included in the original quote, they cleaned up a set of dining chairs at no extra charge. Overnight my carpets and upholstery is already 80% dry. Well done.

I called Jeff in morning to tell him that security in our building might require he pad the elevator to bring equipment in. The building has the pads and hooks in elevator. He objected. I explained it wasn't an option and it was up to security and management of the building. He arrived about 20 minutes late, which is not a big deal as he called. But, when he got to my door he complained about the fact that he wasn't allowed through our main lobby with equipment and that it was a hassle to go through the garage to get to my side of the building and unit. These are normal proceedures in our condo. Once inside, he immediately went off about how I had not described my sofa that was to be cleaned correctly and he needed to charge more. I replied "it's a queen size sofa bed" as I told you. He went on about it being custom made and I said "it's double sided, microfiber as I told you." I said that I really didn't look fondly on people changing quotes when they arrive. He packed up and left enraged, telling me how much more I'd pay with anyone else and that he has nothing but great reviews since 1993.

The procedure was clean, took about 1.5hr, no one rushed. Can't ask for anything more.

The work was done in a very professional mannes. The rugs turned out great adn they covered the floors when they brought the carpet cleaner and cleaned up after they left. The owner of the company and his workers are the best. Very honest company - some places try to get extra services by over charging for services not needed.

These guys were very responsive, courteous, and professional. They went out of their way to accommodate us when I decided at the last minute that I wanted the sofa cleaned in addition to the rugs. And it was a totally great price!

Very professional. Am happy with the results and will use and recommend Steam Pro Carpet to others.

They did a great job -- everything is clean and smells good! I am very happy with the result and will definitely be hiring Steam-Pro again.

It has a great smell to it and and they cleaned in a timely manner. They were well cut, clean, were very talkative and nice. The price was unbelievable and I thought they would charge a higher price. I have a 10 section sofa and they cleaned the whole thing. You can tell they took care of it. I would highly recommend them and will be using them again. These guys care and take pride in their work. I have a lot of delicate things and they were very careful.

I called Steam Pro, and to my surprise, the owner, Jeffrey Coia, answered. He was extremely responsive and friendly and we set up an appointment the following week that worked for both of us. He came with two new machines and two excellent workers (Tony and Michael) who transformed the 20+ year old rugs in my 3 bedroom + den house from frightfully dirty to almost like new. I have seldom seen people work as hard as his employees. They protected every piece of furniture and the lamps with pieces of strong cardboard to prevent staining, spot treated some really ugly stains, and put a lot of muscle into their cleaning. When they were done, they carefully papered "pathways" through the house so we could walk around without getting our feet wet. Not only did I receive the best service I have ever gotten, but at a price that was significantly less than what I had paid in the past to clean my carpets. No question, I will call Jeffrey again next year when its time to clean the rugs again.