Stanley Pest Control (LA Office)

The price great compared to the4 two biggest companies, Orkin and Terminx. It was $1500 less since they offered localized termite fumigation instead of tenting the entire house, which was terrific for my 80 year old mom. She didn't have to leave her house for three days. The crew lead by Moses was terrific. They came early, were professional, polite, hard workers, and went above and beyond to repair and replace all of the damaged wood in her home. When they could not find wood ,to match the window sills in her older home at Home Depot, Moses went out of his way to go to a lumber yard to get a perfect match and came back the next morning to install them so they would match the rest of the house.

Just moved into new house to discover our dogs picked up fleas in the yard. Company was running a promotion on their website for interior/exterior flea treatment for $135 for a house up to 2,500 sq ft., and since our regular exterminator was booked and couldn’t come on our time schedule, I called Stanley. Internet search suggests the average price for interior/exterior flea treatment is between $50 - $150. Sounded reasonable to me, and was in line with my regular service provider. They sent out a technician the next day named Carlos. He charged my partner $485. Our house is 988 sq. ft. and sits on a postage stamp size property with a deck and no lawn. My partner having no idea that he was being charged an outrageous price and thought I had agreed, gave Carlos his credit card information. Carlos went on to explain that we likely had possums and that he was happy to lease us a trap for $150 and then charge us additional monies to come out and take away the animals. I was flabbergasted at this price! Furthermore, I found that Carlos had sprayed insecticide all around our bed, including on the edge of the linens and on the top of underbid storage bins, requiring me to clean, launder and mop our floors multiple times. When I called the company, they transferred me to Carlos, who said he didn't know what prices/promotions the company was offering because that was done by the corporate office. When I asked him why he had sprayed around our bed, he gaslit me and said, "I didn't. I only sprayed baseboards." I asked him to adjust the fee, and he said no. I asked to speak with the owner. He came back on the line and told me his manager was busy and he'd call me back. I told him I preferred to wait. A man named Aubrey eventually came on the line. I explained what had happened. His exact words to me were, "You should have done your homework. If that's what Carlos charged you, that's the price. Then he offered me the suggestion to shop around next time." UPDATE #1: I want to update this post. Tim, a Director, from Stanley phone me this afternoon to let me know that he wanted me to be a happy customer. After, I explained that his service provider sprayed all around my bed, and the items underneath my bed, charged me an outrageous price and that they were running a promotion for servicing a house/yard much larger than mine for $135, he offered me service for 1/2 of what I was charged ($485), but would not honor the promotion. He told me I should have printed out the coupon. I think Tim felt good about his offer. I obviously didn't, and remain an unhappy customer. I told Tim if my employees treated people and provided service the way Stanley had done, I would have given my services away for free and done anything necessary to correct the problem. UPDATE #2: Another update...Tim just called back and said he felt bad about the way I had been treated all day and wanted to honor the promotion price for $135. It's truly kind of Tim to reconsider. I hope Stanley invests in training its staff on customer service and being good citizens. I worry what we are coming to as a people.

Our technician has been very prompt and responsive, especially to special requests and urgent situations. Great service.

Excellent. Always on time. Always courteous. Caesar is and has been my technician for years, have had the service since the 70s. Outstanding company. Office is always polite and immediately responsive. If you call there is no long wait for a return call. No praise to high for the entire organization.

I was pleased with the service. They were knowledgeable and professional.

The spraying was only effective for spiders. It was not at all effective for ants or fleas. I have seen both ants and fleas everyday since the service including the day of service. I would think it would have been effective for at least a week or so.

They are back, so it didn't turn out so well.

I use them for termites. I had an annual check. I have a contract with them. They were more thorough the first time they came. The second guy that came for a checkup was okay but not as thorough.

They come every month. The person that comes out his name his Ceasar, he does a really good job and checks the traps. He is the one that always comes out.

Carl was great, decided to upgrade into a yearly plan to keep pest at bay outside. Especially fleas during warmer months given the stray cats that wander thru the neighborhood...

Responded quickly and did the job well, including deodorizing the affected area.

They were more expensive. When I called them to give me more detailed info and they didn’t call back. I thought they were professional.

Very well--showed up when they said they would, conscientious, quick, and clean.

We have been very satisfied with Stanley

Very well. By evening, no more ants. The tech explained differences regarding non-toxic and the more toxic products. I went with the no odor less toxic. Lots of nests in crawl space under house so he sprayed down a borate powder. They guarantee this one-shot deal for only a month and I think their price a bit two high. But so far there are no ants streaming from light switches, tiny openings in floor boards or the bath tub overflow drain.

Up here we have black widows. I wouldn't use them again because Home Depot has a pest control spray that I can do. It's just easier for me to do it.

The service both times was prompt and thorough...and definitely took care problems!

I purchased a coupon for the service and it was honored. It went well. The technician sprayed the perimeter of the house. Inside, a strong pest bait was placed in cabinets, behind the refrigerator, and in the bathroom. He couldn't spray inside the house because the tenant did not remove food, dishes, and other items. I have two addresses on file with Angies List. The company had already scheduled the South Bay office to complete the service thinking it was in that area. I called to remind them of the address in South Los Angeles. There was no problem sending the technician out of his area. This is my "go to" pest control company. The technicians are always clean, personable, and professional.

They didn't stick to the deal and they would send guys when we didn't know they were coming. I thought this was a one time coupon thing and then they came all the time and then invoicing us like a regular occurring service that we never ordered. That happened at the beginning and I didn't like that. The gophers keep coming back. Maybe they will always come back but they are coming back too frequently. I just feel like these guys need to be coming more frequently or taking more long term measures to handle this problem. We called a couple of times and they do arrive when you complain but they're not, I don't know. They can take measures to install procedures that will insure that these gophers will not come back. If it's true that they're going to come back anyway, to prolong that period for as long as possible. And inform me as to what those procedures are so that I can make an informed decision on whether their services are up to standards or exceed current levels or are sub-par.

The service providers were very prompt and friendly. They thoroughly inspected the property before diagnosing the issue. They thoughtfully and honestly provided feedback about how we should treat the problem, and gave us several options to choose from. We ended up spot treating the issue. When the termites recurred about a month later (as they said they might, since spot treating could miss some areas of infestation) they returned at no additional cost and treated the other termite areas. Almost a year later, and no more termites!

It was okay. They did what they were going to do. But I thought, even with the discount, it was pretty expensive. What they did basically was come out and just put a couple of rat traps around. Then the guy came out and checked the traps. If there were any rodents in the trap he took them away. I kind of kicked myself because that was something that I could have done myself. I thought it was going to be more elaborate than that. It's shame on me. I should have investigated it a little bit further. They did what they said they were going to do. Actually, the last time the guy was supposed to come out, he didn't show. He did call and apologize. But, by that point, I said, "It's not even worth it. I can do it myself." The guy was fine.

We had a rat and we trapped it in our pantry cabinet. Called several places first thing in the morning. They were the only ones able to send someone the same day; they were able to have someone there in about 30 minutes. Edwin was awesome! He caught the rat and took care of it. Edwin was professional.

This was a big deal purchase and it worked out pretty good, but it is still ongoing. Everything went just fine. We are not catching the rats fast enough, but that is not their fault. So far the work is pretty satisfactory. I still have a problem so I am going to continue their service for a while. My interactions with them has been excellent. I think they are doing a fine job. Nothing is ever perfect, but so far, so good.

Overall the service was good, but they didn’t do anything under the house. I was a little disappointed. I have not seen the mouse for a little while.

He opened the door to the attic and set traps. He came back numerous times to check the traps. He also looked around by door and told me that I needed to fix the door moulding/flap. He looked around and saw that the trees had grown so large that they were touching the roof and said that was how rate get to the roof. (I heard noises in my attic). I was very pleased with the services and feel that Stanley Pest Control promised what they were going to do. I have not seen any more unwanted pests.