Ronin Pest Control

Terrible service - Staff is not trained - Email or phone call communication are unprofessional - They'r supposed to call you, they don't, you reschedule, they still coming at the time previously set - completely unorganized BUT they need your money ASAP - There is other companies with much better service, reliable and efficient . Always different technician and they all have a different opinion on how to treat infected area . . so after a while you don't know who to believe ! Never again !

I signed up for Ronin Pest Control and paid $200 for an initial service. I did not receive the service I paid for, and rather than make it right, they canceled me as a customer. I was told it would take about 30 minutes, and include a full indoor and outdoor pest inspection, full spray indoor and outdoor, looking for and removing all spiderwebs, etc. Supposedly a very thorough service. The technician came yesterday, and looking at my security system, they spent only seven minutes outdoor and only three minutes indoor. That is certainly not a thorough service, that is a rush job. There is no way that could have included everything they promised. When I called the office, they were neutral on the issue. The apologized I was unhappy, but did not seem alarmed at what happened, and offered to send the same technician back out. I said I'm not sure if I trust that technician. They got the technician on the phone and he said he did the job correctly, which still doesn't make sense. I asked to speak to a supervisor so I could discuss this issue and decide if I wanted to continue service or not. He called me back quickly, praised Ronin and himself on great customer service, admitted the technician did not do a thorough job, and offered to send him back out or refund me in full. I asked about their quality control, and asked for a different technician, because I did not trust the technician that came, for obvious reasons. Rather than agree to send out a different technician, he decided to cancel my contract and refund me in full. I made certain he knew that he could just send a new technician and not cancel my contract, but he insisted that they cancel my contract. It is shameful of Ronin to cancel my contract as if I am some problem customer, especially after admitting their technician did not give me a the full service I paid for. The correct course of action would have been to accept responsibility for the mistake, retrain their technician, and assign a different technician to my house. If they would have done that, I would have been a happy customer. I am unhappy that Ronin chose to handle this differently instead.

They did have to keep coming back, but they eventually got everything taken care of for us. They do have a 30 day guarantee on their work, which is great. I would recommend them to anyone.

I didn't find them through Angie's List. It is okay- I am happy with them. One person comes out and it takes him about ten minutes. They are reliable.

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My entire experience with Ronin Pest control has been great. My only complaint is that I couldn't get them to my house sooner because they were too busy. But, they were always honest with me about their availability, to me them being busy, signaled they are a good service provided. They came out when they said they would, on time, and good communication. I am happy with them, and have decided to use them on a bi-monthly basis.

Osvany Cepero arrived just prior to the scheduled time, examined the attic space, all exterior attic vents, the crawl space and exterior crawl space vent. He pointed out several things that I could fix myself. He found the potential attic entry point and explained how to plug the gap, and even provided a snap trap. He stayed about one-half hour, and completed the evaluation at no cost. I would definitely call him if I had problems in the future.

They came out same day. That was excellent. They were very polite and considerate. They gave me a good estimate and did a thorough job.