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Quality Carpet Cleaning Inc

Carpet Cleaning, Upholstery Cleaning, Flooring Sales and Installation,

About us

Serving all of Southern California since 1981 with low prices and quality workmanship. We offer same day service, free estimates and a 30-day unconditional guarantee. Our friendly and knowledgeable sales representatives are available to take your call 7 days a week.

Business highlights

43 years of trusted experience

Services we offer

Carpet cleaning, upholstery cleaning, oriental rug cleaning, tile and grout cleaning and sealing, carpet repair, pet odor removal and drapery cleaning,

Services we don't offer

Carpet dyeing and installation, hardwood refinishing, upholstery and tile repair.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.74,771 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
14%
3
5%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 4651-4675 of 4771 reviews

Michael S.
08/2013
5.0
carpet cleaners, floor cleaning
  + 0 more
Good
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jim N.
08/2013
5.0
carpet cleaners, floor cleaning
  + 0 more
Great
Description of Work: Clean carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

LYN S.
08/2013
3.0
carpet cleaners
  + -1 more
unknown
Description of Work: They explained the area rug policy and said someone would have to look it over to give an exact price. They gave a guesstimate of $100+ just for area rug.
Rating CategoryRating out of 5

Response from Quality Carpet Cleaning Inc
This is true. We don’t quote cleaning area rugs until we look at them. We usually set up a time for the estimate where we can also deliver the service if the customer is happy with the quote. This way we don’t waste the customer’s time on a second visit. We do not charge for the estimate. Area rugs can vary from rugged machine made to extremely delicate works of art. We do not want to give a misleading estimate on the phone and then have to change the price when we see it. If pressed for a ballpark, we usually like to guesstimate high rather than disappoint later.

Dianne R.
08/2013
3.0
carpet cleaners
  + -1 more
unknown
Description of Work: I contacted Quality Carpet Cleaning before purchasing the coupon to to see if it would cover cleaning two sofas instead of one sofa and carpet. The scheduler I spoke with told me that wouldn't be a problem. That the coupon could be used for either carpet or sofas, but that I had to purchase the coupon before she could schedule the service. I purchased the coupon the next day and called back to schedule the service. I was told by a different scheduler that the coupon was good for a combination of carpet and stairs or carpet and sofa, but that it could not be used for two sofas, which was what I had expressly purchased the coupon for. I explained that I had spoken to someone the day before that said it could be used for two sofas, this person double checked with someone in their office and said that wasn't possible. The schedulers were always polite but not in agreement on what the coupon could be used for.
Rating CategoryRating out of 5

Response from Quality Carpet Cleaning Inc
We're tryinng to contact the member to apologize for the confusion and offer to make it up to her somehow. The Big Deal was for 3 rooms and a piece of upholstery. However, we try to be accommodating and allow comparable substitutions. The second scheduler the member talked to was relatively new and, as a result, cautious in exercising judgment. I don’t know who she asked or how she phrased the question, but she should have honored what was promised by the first person the member talked to. She has since been reassured that it is okay to use judgment in dealing with customers and not to worry about making mistakes. There are a lot of variables in our business so we give our staff a lot of latitude in dealing with customers. If the member reads this, please accept our apologies.

Greg C.
08/2013
5.0
carpet cleaners
  + -1 more
This turned out very good.
Description of Work: The cleaned eight different rooms.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Debra K.
08/2013
5.0
carpet cleaners, floor cleaning
  + 0 more
Great
Description of Work: clean carpet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Marilyn H.
08/2013
5.0
carpet cleaners, floor cleaning
  + 0 more
Good
Description of Work: Clean our carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sharon M.
08/2013
5.0
carpet cleaners
  + -1 more
They did a good job.
Description of Work: Cleaned carpets on stairs and second floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Martin W.
07/2013
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Donald B.
07/2013
4.0
carpet cleaners, floor cleaning
  + 0 more
all ok
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$125

Elizabeth K.
07/2013
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: The coupon was only for wall-to-wall carpet cleaning and didn't apply to area rugs, which is what I needed. (Suggestion: make that very clear in the text of the coupon. There was no way for me to tell.) They came anyway, and cleaned my area rugs and I paid them directly. It cost a lot more than this $97 coupon, but they did a good job and I'd hire them again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Arleene P.
07/2013
4.0
carpet cleaners, floor cleaning
  + 0 more
It went well.
Description of Work: clean carpet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$97

dave A.
07/2013
5.0
carpet cleaners
  + -1 more
Very good
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Valinda P.
07/2013
5.0
carpet cleaners
  + -1 more
great
Description of Work: repair ripple in carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

DUANE J.
07/2013
5.0
carpet cleaners, floor cleaning
  + 0 more
unknown
Description of Work: Ken and his cleaning partner reported to my home on time after calling ahead of their arrival. They took their shoes off before entering to walk across my wooden floors. The men were very engaged in our tour of the carpet areas. My purchase was $165.00 for 8 areas of carpet cleaning. They were respectful of our home and work at a steady clean pace. I was given an accurate drying time. Quality Carpet cleaners did a great job here and I will use them again right before Christmas holidays. Duane J.
Rating CategoryRating out of 5
Yes, I recommend this pro

Rika V.
07/2013
4.0
carpet cleaners
  + -1 more
Fine
Description of Work: Clean carpet on stairs and in four rooms

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Wendy O.
07/2013
5.0
carpet cleaners
  + -1 more
They did a good job.
Description of Work: They cleaned the carpets in our hallway, the stairwell, and in two small bedrooms.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Ron B.
07/2013
4.0
carpet cleaners, floor cleaning
  + 0 more
Good job cleaning.
Description of Work: clean the carpets

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Julia M.
06/2013
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
Everything went very well.
Description of Work: Cleaned 3 rooms of carpet for coupon price of $97. For extra price he cleaned hallway carpet, area rug, and sofa and love seat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$219

jane W.
06/2013
5.0
carpet installation
  + -1 more
unknown
Description of Work: I needed carpet repair and the first guy who came out arranged for a real expert to come back because it was beyond his expertise . I appreciated his honesty. It was done a couple of days later, and the guys did a great job. It was a job another carpet cleaning company couldn't do, and they gave us a fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Greg B.
05/2013
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bob B.
05/2013
5.0
carpet cleaners
  + -1 more
very good
Description of Work: carpets, stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KAREN L.
05/2013
5.0
carpet cleaners
  + -1 more
Perfect!
Description of Work: I hired them to do a cleaning in a very small, 512 square food condo. Their price was good, and they were happy to do this small job. The technician called me 30 minutes ahead of time, as requested, since this is a rental unit and I did not want to have to wait 3 hours. He showed up just as arranged, was very professional, and completed the job quickly and efficiently. He called me when it was done, as he said he would. The carpet dried quickly, and looks great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$74

Ronald P.
05/2013
5.0
upholstery cleaning
  + -1 more
no issues, went smoothly
Description of Work: Cleaned a couch and love seat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kathleen H.
05/2013
3.0
carpet cleaners
  + -1 more
.Please see above.
Description of Work: I bought an Angie's List Big Deal for $97.00. When the company came out they told me the deal was for installed carpet only. I had 5 area rugs. They also said they could not clean the area rugs in my home (even though carpet cleaners I used in the past did do the cleaning in my home. I needed the rugs done right away, so I reluctantly paid them over $100.00 extra and allowed them to take the rugs. At the time, I had just done a ceiling renovation, and my ceiling fans were on the floor. When they returned a week later with the rugs, one of the men dropped an end of one of the rolled up rugs onto a ceiling fan and bent it.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$200

Response from Quality Carpet Cleaning Inc
This job was done 1 ½ years ago so I can only speculate on what happened. It’s true that area rugs were not included in our carpet cleaning Big Deal offer so it sounds like there was a misunderstanding as to what was to be cleaned by the rep who took the order. Our apologies for the confusion. Rugs can be cleaned in the home or picked up and delivered depending on the circumstances. It’s much easier for the technician to clean them in the home so I can only assume he had a good reason to pick them up. We’re in the process of contacting the member to see what we can do to compensate her for the bent ceiling fan. I wish we had known about it at the time. If the technician was aware of the damage he should have reported it. We plan to take this up with him. Things can be explained, but the fact remains that the customer was less than happy with our service so that is on us. We hope she’ll allow us to make things right by her.

Contact information

4701 San Fernando Road W, Los Angeles, CA 90039

http://www.qualitycarpetcleaning.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Flooring Sales and Installation,
House Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Ceramic Tile,
Carpet Sales and Installation,
Upholstering,
Drapery Cleaning,
Air Duct Cleaning,
Mold Testing & Remediation

FAQ

Quality Carpet Cleaning Inc is currently rated 4.7 overall out of 5.

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Quality Carpet Cleaning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Quality Carpet Cleaning Inc offers free project estimates.
Yes, Quality Carpet Cleaning Inc offers eco-friendly accreditations.
No, Quality Carpet Cleaning Inc does not offer a senior discount.
No, Quality Carpet Cleaning Inc does not offer emergency services.
Yes, Quality Carpet Cleaning Inc offers warranties.
Quality Carpet Cleaning Inc offers the following services: Carpet cleaning, upholstery cleaning, oriental rug cleaning, tile and grout cleaning and sealing, carpet repair, pet odor removal and drapery cleaning,
Carpet dyeing and installation, hardwood refinishing, upholstery and tile repair.

Contact information

4701 San Fernando Road W, Los Angeles, CA 90039

http://www.qualitycarpetcleaning.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM