PWR Tech Support

This was the last of several required visits triggered by my hard drive failure & a variety of other issues that another, 'more senior' tech guy could not resolve and/or did not handle properly. While I have my own home-based business i am not tech-savvy & understanding how all the various programs & devices interface is a real challenge - also what to do when something goes wrong & I have run out of options based on my level of knowledge. We had quite a long "To Do" list, which has now been mostly accomplished, with just a few non-critical items left. He will address those when he installs 'everything' from my desktop onto a 'new' laptop to replace an old one of mine. Needless to say, there were/will be glitches along the way - it seems to be 'normal' in this age of computing. In my opinion the difference between a 'keeper' IT support person & others is not whether they can do the usual stuff, but whether & how efficiently they can diagnose a problem & either fix it or determine that it is a shortcoming in a program (e.g., my IPhone 5S calendar changes to a different time zone whenever I open a calendared item to edit it. It took the Apple "Genius Bar" 1 1/2 hours to tell me they couldn't fix it; it took another IT guy that long to say the same thing, & Phil 1/2 hour, sadly, to reach the same conclusion. The point is that he was the most efficient in knowing how to research the problem. However, he seems to have figured out a 'go-around' & this maddening nuisance has stopped! Not because Apple fixed it - they know of the problem but haven't offered an update to fix it - but because Phil was creative enough to find another way. Phil is very focused, & doesn't just sit around while a program is uploading - he will be working on another task simultaneously to his time is well spent. He is young - recently graduated from Wooster College with a degree in this field, & for which he has created programs & systems far beyond my comprehension. His relative youth may also serve him as being more on the cutting edge of what's 'the latest'.