Profix Appliance Service

Description of Work: Refrigerator/Freezer

Description of Work: Refrigerator repair

Description of Work: Our refrigerator was all of a sudden not very cold in the morning.

Description of Work: Our new microwave hood had to be repaired but ultimately replaced.

Description of Work: Viking refrigerator fan upgrade kit. Completely quiet now. Very happy with the outcome.

Description of Work: The LED lights that indicate a burner is on on my Dacor cooktop failed over time. It started with one then eventually three out of the five were out. It was dnagerous because you can't always see the flames and the burners were left on several times. Profix replaced all five LED lights in March 2015 for $328 (I had to give them 50% down on the parts which was fine but then the tech charged full price at the time of the repair and I had to call them to refund the deposit--although I think they would have caught the error on their own). After the repair, 2 of the burners (the ones that are not sealed) kept sparking after the burners were ignited. That was not happening before the lights were replaced. I assumed some dust had entered the burners from the repair (he had to open the ccoktop) and assumed it would stop on it's own (shame on me--I should have called them immediately). After a few months (in July), I could not stand the constant clicking so I called them, assuming they would ackowledge that they caused the problem, but they said the labor warranty had expired, and that this would be billable. The technician came out and quoted $393 for the repair. I could not prove they had caused it, so I agreed and gave them another parts deposit. The technician came out when the parts were in stock and then when he came out he took another look and decided he needed more parts because he wasn't really sure what was wrong. The new estimate was $634. He said he might not need all of the parts but since he did not know what was wrong I figured he would put them all in just in case. At that point I would have spent slmost $1,000 to repair a cooktop where the only problem had been 3 malfunctioning LED lights. I told them forget it. I had to call twice to get my second parts deposit refunded (not that big a deal, just annoying. During this process I spoke to the owner Mike who was very polite but insisted his tech knew what he was doing and they could not have cuased the issue. I will never know, but I am not confident that the tech could diagnose the problem since he ordered multiple parts--how would I ever know what the correct repair cost should have been? Unfortunately, they are the only authorized Dacor service provider in my area so no other options. And my burners are still sparking constantly.

Description of Work: Replace motherboard on Dacor oven. Very punctual and professional.

Description of Work: Mike, the owner of this company came by and fixed my stove. A different company had come in and had made a mess of things. Took my stove apart and didn't put it back together properly. It didn't take Mike a long time to figure out how to fix the problem. Mike was professional, punctual and really knowledgeable.

Description of Work: Profix Appliance Service repaired my Dacor Epicure oven which I purchased in 2001.