PHILLIP YEE HEATING & AIR CONDITIONING

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They were incredibly professional. I called during a heat wave and they were able to come out and inspect my broken unit the same day. They arrived with the replacement unit on time and performed all services according to contract. Friendly, professional and I will definitely use them again to replace my furnace when needed.

He was punctual and available. He had very reasonable pricing.

Very professional, very prompt, very courteous.

Phillip Yee and co came out to do an estimate on fixing our broken Carrier package unit. They said it would cost $3850. They said the compressor was broken and a bunch of other stuff was also wrong. They encouraged us to consider buying a brand new unit for $6500 and said it would be "greener" and more efficient. My husband and I weren't so worried about the repair, as the escrow company had to cover it, not us, but if a new unit was going to be purchased we would have to pay the difference between $3850 and $6500. So we decided to get a second opinion. We got Emin from Emin's AC and Heating to come out after finding him on Yelp. Emin said it would cost about $2500 to repair the unit, and $5200 to replace it. But, he said, there was no reason to replace it, as it had a good 7 to 10 years left on it. Needless to say we are going with Emin. I will say that the people at Phillip Yee were very courteous over the phone, but otherwise I'm afraid they are at best very overpriced and at worst unethical in their business practices.

We set up a time with this company to service one of our tenants HVAC's, explaining to them from the that we normally get invoiced for services performed and not to try to bill the tenant as according to the lease this type of maintenance is the landlords responsibility. They called the next day, asking to switch the appointment, stating that it was too early and reminded us to have a check ready on arrival. We explained to them that we are a very large company and that most of our vendors send invoices. We invited them to take a look at our website to see who we are as our corporate offices are not anywhere near the tenant. They maintained that they are not willing to change company policy leaving us to find a new vendor at the last minute for repairs.

It was a great experience. They were professional and prompt. They fixed the problem and the A/C is working well now. Their prices were fair and they finished the job quickly. They were qualified and competent.

Jason Yee arrived to do an inspection on our A/C which had recently failed. He proceeded to tell us that the compressor was bad along with several other parts and that repairs would exceed $2,000 with only a 90 day warranty. Therefore we should replace with a new unit at a cost of $3,500 and get a 5 year warranty on parts and a 10 year on the compressor. He then told us that our furnace was obsolete and showed signs of leakage even though I told him it had been pressure tested for such leaks a year and a half ago. He said it was on his last legs and that it should be replaced for $4,500. I trusted him on the A/C but disagreed with him on the furnace and decided to seek a second opinion. I found another company willing to install an excellent unit for a few hundred less and had him come out to take a look at it. This 2nd opinion guy told me the compressor appeared fine and that the unit only needed a new capacitator and a hard start booster for a cost of $266.00. This 2nd opinion guy told me this when I was willing to have a new unit installed so you know the guy is honest. I then had him check out the furnace which Jason Yee said was "obsolete" and he said it was a good high efficiency unit with no obvious signs of problems. This 2nd opinion guy said I should have the Gas Co. come out and do a free check. Needless to say I elected not to have him do any further work on my "obsolete" furnace which has never given me any trouble. This experience with Jason Yee has led me to the conclusion that he is either a fundamentally dishonest person or an incompetent technician who I would not entrust to fix a desk fan. Either way I beg you to heed my words - STAY AWAY from Phillip Yee Heating and A/C.

He got here on time, but seemed disinterested from the start. This is a shame! I had dealt with Phillip Yee before and had been happy enough with their service to be leaning towards going with them for the A/C installation. I didn't like that Jason called me by my first name, either.

Arrived promptly. Very professional serviceman. Quote for new unit was much higher than others I received for the same. I do recommend them for repairs as they are knowledgeable and trustworthy.

I was EXTREMELY disappointed that the technician claimed carbon monoxide when there wasn't any because he really had no proof. He also tried to induce fear in me and the others living in the house, telling us we were in extreme danger and our only solution was to pay $8000 for a new furnace. This is extremely upsetting when you reach out to a company you think you can trust based on their Angie's List ratings, only to find out it isn't true.

We called the company to do a yearly/seasonal diagnostic of our system. Upon inspection they discovered serious wear and damage to our heating system that might lead to dangerous carbon monoxide gas leaking into the home. Jensen (the technician that did the inspection) was helpful and clear about our various options. He offered an estimate for a new heating furnace and upon further consultation's found the estimate to be more than fair (they even applied the cost of the diagnostic to the full cost of the furnace replacement). We agreed to have the suggested work done and they sent another technician in a few days, Jim, who was also helpful, efficient, and further assisted us with some upkeep on our system that would add further efficiency to our overall system. We couldn't have been happier with our experience.

Everything from the estimate to the installation went very well. They brought a 3 man crew so the job went smoothly and fast.

Jason arrived promptly; very friendly and knowledgeable. Inspected the current system thoroughly, made recommendations and began the work approximately one week later. All workers were extremely professional, friendly and helpful.

Jason Yee arrived on time to view the project. He behaved professionally and the estimate arrived on time as promised. The estimate included contact information for quite a few references, which is great. Downsides: estimate was much higher than expected (and much higher than another reputable contractor) and he said he could tell me, without looking, that all my ductwork needed to be replaced. He was right, but I would have preferred him to actually investigate before giving me the (again, quite high) estimate.

I was very impressed with this company. First of all, the office staff was always responsive. Second, they charge less for the initial service call than many others - $65, waived if they do the repair work. Third, they're local to the east side and a family owned/operated. Most importantly, they worked incredibly hard to solve problems created by whatever stupid company originally installed our floor furnace. Our furnace had been installed right against the ground, so it could never be opened for maintenance work! Jensen and Jose spent about 2 1/2 hours doing difficult excavation by hand in our tiny crawl space, and another 2 1/2 hours installing a whole new valve system. All this work had to be done basically lying down in dirt. Throughout the job they were professional, good-natured, thorough, patient, and worked non-stop - and for much longer than they had anticipated. The furnace now works beautifully, and I think the price was very reasonable for so much effort and hassle.

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Fair initial estimate. Completed job did not exceed the estimate. Very clean install with no traces of a constuction crew on site upon completion. Amazing!

Did a very quick job and clean-up after job was finished.

They had done work for us previously and they were always professional and courteous. They would come on scheduled appointments and their job was well done.

THE OFFICE STAFF WAS PLEASANT, AND THEY CAME WHEN THEY SAID THEY WOULD. THE MAN WHO CAME OUT WAS PERSONABLE, KNOWLEDGEABLE AND EFFICIENT. I'VE HAD PROBLEMS WITH THE MACHINE FOR 25 YEARS, AND I KNOW THE CHECKLIST. HE WENT THROUGH IT QUICKLY AND SUCCINCTLY AND GOT TO THE PROBLEM QUICKLY.

THEY DID A DECENT JOB AT FIXING. THEY WERE LATE AND DIDN'T FINISH ON TIME. THE PRICE WAS A LITTLE TOO HIGH. THEY DIDN'T KNOW WHAT THEY WERE DOING AND NOW PROBLEMS.