National Deck & Stair

I selected National Deck and Stair after getting outrageously high quotes from their competitors. What I liked about National Deck and Stair was that they were conservative in their approach to the problem . Their competitors bid on the work assuming that everything had to opened up and then fixed. They were prompt , knowledgable and reliable.

Bruce from NDS was extremely professional, straightforward and gave a very fair bid. He explained the process, taking off the existing exposed roof while being careful not to disturb the adjoining roof/deck. Add plywood in various widths (3/4", 5/8", 1/2") to create a flow toward the existing drain; fasten metal lathe to the ply and cover it with a mix of concrete and resin; then cover that with fiberglass, another layer of cement and resin, a top coat and Jet-paint. Since we had never seen the process I contacted Angela at NDS and ask to see some examples of their work. She immediately not only provided examples, she went out of her way to make sure the examples were within blocks of our house. This experience was the best communication we have had from any company. On day one (removal of the existing roofing) Bruce arrived with Elisio, the foreman, and one other man. They were right on time. They discussed the work with us and began. It took 2 days to completely remove the existing roofing material. As material gathered it was immediately put into Elisio's truck and taken away - so our courtyard remained clean and it was easy for the tenants to reach their garages. Then they began cutting and laying the metal lathe and the concrete and resin step. With each step we became more and more impressed with the detail performed and overseen by Elisio. At one point, his assistant was lying on the roof holding a mirror under the spindles so he could see and paint the roof edge. Step after step was performed and each time their workmanship was excellent. The final step was paint and, unfortunately, we had chosen a color that didn't work with our deck posts and railings - our bad not NDS. I let Angela know and she and Bruce arranged for Elisio and his teammate to come back and re-paint the entire roof/deck the very next day. I could not be more impressed with this company and recommend them highly. By the way, because we were getting so many bids I forgot to mention to Bruce we were Angie's List members until after he sent an invoice. No problem - and a 6% savings for us.

Very happy. They were very professional from the first contact. Showed up for quote on time. Showed up for job on time. Job was completed in the minimum 2 days. There were phone calls reminding me that they would be there on a certain date and time and they were true to their word. Would not hesitate to use again for all decking/stair needs. Highly recommended. 5 stars.

This is the second time we have used this company; they recoated our front stairs with magnusite and we were so impressed with their work then, we thought of no one else for this job. They are an excellent company. The price, though not low, is reasonable and fair. The sales representative and coordinator Bruce Hale, was punctual, responsive, and dependable. The workmen, Geronimo and his crew, were friendly, punctual, clean and, most important of all, did beautiful work. During the job I was informed that two support posts were rotted and I was shown the problem and they offered me the opportunity to bring someone else in to repair them, if I wished, or they would do the work. I definitely wanted them to complete it themselves, the additional price was very reasonable and they finished the repair work and then continued to complete the job promptly. My wife and I could not be more pleased.

Terribly unprofessional performance, as they admitted. I'd never bother to contact these guys again. The least that they could do is turn down the job or respond promptly.

explained what the repairs would consist of and why

National did a great job repairing a water damaged staircase. They were punctual, did a great job and their price was highly competitive. What more could you ask for?!!!! Would use them again and would recommend them highly.

My deck had an area that started to separate. I was concerned, and called National Deck and Stair from an Angie's List search. They were very accommodating to my schedule and set something up with me the next day after work hours. Bruce was right on time, and when I showed him the problem informed me that likely no service is required for this type of problem likely caused by the mat that was placed near the door. He was very knowledgeable in the material used and the mechanism of the problem. I give him major kudos for not recommending any repair work. Even though I cannot judge the quality of the work, I can certainly attest to his knowledge and character.

Bruce was extremely prompt in coming out to see the property. He measured and got me the quote the next day as he promised. I was impressed with his knowledge of decking and his responsiveness and the quote was reasonable so I hired him based on the $5,000 quote. Other contractors were slow to respond, the quotes were much higher, and seemed more interested in quoting more work than trying to solve the problem in a professional, yet economical way. I asked Bruce a couple questions to see if we needed to expand the scope of work, but he responded with answers to help me save money, not to sell me work. I hired him and once the opened the deck, there was quite a bit of damage to the plywood and some damage to the joists and they were dry rotted. The cost of the deck increased by about $6000 with the wood replacement, reinforcement. I then asked him to look at a couple of covered balconies that had the same issue. He quoted $1500 and when it came up, the additional reinforcement cost another $1500. I visited the property every single day and talked to the workers whenever we met. They were extremely fast and finished the big job in about 1.5-2 weeks. Every time I went there, there was progress, so I knew they were working. Many times I saw surprised by the amount of progress they were making. The deck now feels much more solid, is more level than before, and now I will just wait and see how it performs over time. Decking is a tricky thing and having Bruce, even though it may not be cheap, gives you the peace of mind that he's doing things right.

Called back quickly and was very professional with the consultation and estimate

I think the reason we're all on Angie's list is to find vendors we can trust. Bruce from National Deck & Stair came out to look at my condo balcony which had a leak that was causing damage to the unit below mine. The finishing on the deck is clearly lacking and he pointed out that eventually it should be replaced. But he also pointed out that what was causing the leak was likely a crack in the stucco right above the deck that could be fixed with an $8 sealant. He clearly could have sold me a $1,000 deck job but chose to give me an honest answer instead of making money on work that wasn't necessary. It's that type of integrity that we're all hoping to find here. I would obviously trust them with future work and would recommend them to anybody looking for a trustworthy vendor!

From the start I was very impressed with National Deck. They promptly answered my call ( no long holding while listening to awful music) and made an appointment to come out very shortly thereafter. Bruce showed up on time and quickly did an assessment of the various leaks and problems I had both with my roof and side staircase. He gave me various options for the repair of both, clearly explained the repair procedures, how long it would take, and the cost differences. He was very professional and respectful of my time. After I made my decisions he measured the surfaces to be repaired in order to prepare an estimate. I quickly received the estimate via email as well as regular mail and the price was significantly better than previous estimates I had gotten, for their much better product. They were able to schedule the start of the work almost immediately. I was told it would take 3 days for the roof work and 3 days for the stairs and that is exactly what it took. The workmen came each day at exactly the time they said they would, which was the time I had requested. I could not be more pleased with the finished product. Both the roof and the stairs look far better than they did, and even better than they originally looked. I would definitely use them again, and will for regular maintenance that should be dne. I would highly recommend them.

They did a good job. They were very professional. The owner is courteous and explained everything to me well. I am very satisfied. There has been no more leaking, so it seems to be fixed.

Did a fantastic job. This deck always leaked no matter how many times I fixed it. It doesn't leak anymore. I had one leak (I thought). They came back and double checked everything. It turns out it was a separate issue (something they weren't responsible for). When we found it,I fixed it in 10 minutes. I AM FINALLY Leak Free. Great Job National deck

Overall, the workers did a good job on the resurfacing, and they were very polite. They were happy to explain their process. Few things: It could have been less confusion if Bruce and his team from their office communicated more often. The texture of the surface didn't turn out the way i expected. We asked for a smoother surface instead they gave us a knockout surface like a interior wall which traps a lot of dust and dirt and it is harder to clean. And they didn't create any additional slope, so there is always a long pond of water sitting on the edge.

This company is awesome! From getting the quote to completing the job, we couldn't have asked for more. The stairs look fantastic & the guys who installed them were very professional and knew what they were doing. Everyone working for National Deck & Stair are the best & I would highly recommend them to anyone. Thank you for doing such a great job!

Overall and specially, excellent preparation and execution of services. Due to the importance of having a waterproof roof deck, I was extremely involved in taking precautions to select a solid company to repair and maintain our deck and stairs. My roof deck was 15 years old and needed to be replaced in various places due to normal wear. After hours of research relating to deck and stair maintenance, I interviewed 3 companies and each provided a bid. I selected National Deck and Stair ("National"), who was slightly more expensive than the lowest bid; however, National offered an "unconditional one year guarantee" whereas the lowest bid expressly provided "no warranty." Our property is near the beach so the constant moisture, salt water, sun, wind, etc., is especially harsh on our deck, and we wanted a warranty for piece of mind. It's also notable that National provides a "replacement" guarantee if I properly maintain my deck and stairs after National completes the work. As for receiving an estimate from National, it was simple and straightforward. We called National to schedule an appointment, and the estimator, John, arrived as scheduled. John was highly personable, courteous, and attentive. He answered my questions directly and provided welcomed insight on deck and stair repair and maintenance. Over the next couple months (before choosing National to do the work), I called and emailed John regarding further questions about the deck/stair work and warranty, and he was extremely patient and considerate in answering my questions. John's honesty and customer service made the entire process comforting. National completed the work in 3 days (as John estimated). The workers were professional, respectful, and clean, and did not enter the house to reach the roof deck; they used a ladder. After I inspected the work, I contacted John with questions regarding small areas of the deck and stairs where one could see fiberglass intermeshed (appearing like tiny bird nests) that I thought should be smoothed out, and an area of the stair railing that I thought should be repainted. John scheduled a time to meet with me, examined the work, and within nine (9) calendar days, National performed additional work to address my concerns to my complete satisfaction. I highly recommend National and John for future deck and stair work.

Work weren't done. The price was way high then non Angies List's vendors.

I used National Deck and Stair last month and I'm using them again next week. They seem to be pretty organised. You get your appointment and then they come the next (following) week. They sent me out references so I could go look at other jobs. The price was reasonable for what they did and how fast it was done. They were clean and professional. I thought they did a great job.

The overall process was seamless from the estimator coming, sending us an estimate, working out acceptable time to come and complete the job through completion.

They came over early to quote and completed the job the same week. The workman were professional and the job looks great. The office was also very profesisonal with good documentation and service.

Very professional. They did not go inside the apartment to make sure there is as little disruption to the unit as possible. They were quiet and efficient. They used great care in handling my tenants items on the patio. The patio looks great.

They were really good. My overall experience with them was excellent.

National Deck and Stair did an awesome job. They were very communicative and responded quickly. I would definitely use them in the future.

Very professional and also best price of the different estimates we had come in. In fact, quite a bit cheaper. We felt John, the estimator, as very customer-focused on very honest. We felt other companies were trying to get as much money out of us as possible. This company had the best reviews on Angie's List. I guess they can keep their prices down due to volume. Excellent experience!!! Very happy to work with them and would do it again.