This was my worst experience with movers in a history of 16 moves in three different countries! In those many moves not a single item was lost or damaged. In this move, almost every piece of furniture was marred, gouged, chipped, or otherwise damaged; feet were missing; and glass was broken. Nearly half the boxes (all carefully labeled) were stacked upside down, even those with unmistakable and abundant "fragile" labels and "up" arrows. Our movers arrived 4 hours late. Too small a crew was assigned for the work involved, and a job approximated at 4.5 hours took 9 hours. They spent the first 5 hours wrapping furniture in plastic and tape—not in furniture blankets—and some was not wrapped at all. The truck was too small (so they crammed everything in) and it didn't have a lift gate to facilitate loading and unloading, prolonging the task. Before our belongings were transferred into our condo, the crew foreman demanded payment. We were never told we would have to pay on the day of the move. Not only did he refuse to give us an invoice, but he refused to unload our belongings until we paid in full. We had no choice. When we expressed our distress, the crew responded with hostility and increased haste—and a conspicuous lack of care unloading our possessions. We had to sign and initial perhaps half a dozen sheets of paperwork, but were refused any copies. The next business day we called the main number on the company's business card to find someone in charge. We were unable to connect with any administrative personnel, gaining the impression that this company is a loose collective of movers without an administrative core and leaving us at a loss about how to address fundamental business complaints. We were also refused copies of our paperwork. The spokesperson argued that providing the client anything in writing was not company policy. Our job was not assessed, scheduled, or executed professionally. A traumatic experience.
Description of Work: Move household goods from storage to condo
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$900
Response from MOOVIT4NOW
Ms [Member Name Removed], Its pains us so much to hear about your experience. I would like to apologize and we tried to reach you by phone but the phone we have on file is disconnected. You have moved with us twice. which move was this for? The move on 7/6/2018 and 12/28/2018 We are conducting an investigation and have pulled all the movers from both moves off the field. they will be suspended until this matter has been investigated. I would like to apologize and we tried to reach you by phone but the phone we have on file is disconnected.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
FAQ
MOOVIT4NOW is currently rated 1 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
MOOVIT4NOW accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
No, MOOVIT4NOW does not offer free project estimates.