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Merry Maids of Los Angeles & West Hollywood

House Cleaning

About us

Merry Maids has the local touch - with the backing of a corporate office. That's because our offices are individually owned and operated by people who appreciate that your time is valuable and your trust is priceless. Merry Maids' professional office staff and home cleaners take pride in serving the residents of the communities where they live. Relax. It's Done. Independently owned & operated.

Business highlights

46 years of trusted experience

Services we offer

Housecleaning.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.418 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
6%
2
11%
1
0%


Rating CategoryRating out of 5
quality
4.4
value
3.9
professionalism
4.6
responsiveness
4.9
punctuality
4.9
Showing 1-18 of 18 reviews

JoAnna B.
10/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Vincent S.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: We called them for an estimate on cleaning a house that we had just purchased. They called us back but we decided to clean the house ourselves.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

Chris W.
09/2015
3.0
house cleaning
  + -1 more
unknown
Description of Work: I asked for a move in, deep clean. The house was completely empty and prepared for such a service. The service provided was fine if it was a bi-weekly cleaning. I expected a higher level of sanitizing in the kitchen and bathroom. The pace of the cleaners was timed to be within the four hours quoted. Again, I would have been satisfied if it was a regular cleaning. The oven was already clean and yet the broiler was left with cobwebs and crumbs. Some of the cabinets were not cleaned properly. These are just some examples. Again the work done was fine, not dissapointing enough to complain, but enough to look elsewhere next time.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$400

Response from Merry Maids of Los Angeles & West Hollywood
Hi (Removed member name), Thank you so much for the review. Your comments were highly insightful and enabled us to a better quality of work. We know that it is frustrating that when you hire a cleaning company, they did not do the work as expected. That is why, we need people like you to make us improve ourselves. We are apologize if our cleaning is not up to your standard. We will address this review to our team, so we can have a better quality of work. Please do not be hesitate to let us know if you have any questions.Thank you and have wonderful day. Regards, Maggy Merry Maids.

Ingrid Z.
09/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: The cleaning service was dealing with my tenant. We had some construction work and they were to clean off the dust on furniture, etc. Except her home was a bit dirty and it would have taken them much longer to do a cleaning that I think my tenant was expecting but I was not expecting to pay for. So because I was not able to be there and supervise, it didn't go ask well as expected. But I don't blame the cleaning service for that. I recommend if you book cleaning at a tenants, be present when they clean.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$350

Response from Merry Maids of Los Angeles & West Hollywood
Hi (Removed member name), Thank you so much for the review. Your comments were highly insightful and enabled us to a better quality of work. We know that it is frustrating that when you hire a cleaning company, they did not do the work as expected. That is why, we need people like you to make us improve ourselves. After we take a look at this matter closely, our system is showing that we do not have your information. We are afraid that you have mistakenly written your review to us, Merry Maids Los Angeles and we never clean your place before . We do understand that you have a busy schedule, so mistakes can happen. If you have any questions, feel free to let us know. We are more than happy to answer your questions. Thank you and have a wonderful day. Regards, Maggy Merry Maids Los Angeles

CARLOS L.
09/2015
5.0
house cleaning
  + -1 more
Very smooth and professional. The team of two ladies did a fantastic job.
Description of Work: Thoroughly cleaned a townhouse apt. prior to tenant move-in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Merry Maids of Los Angeles & West Hollywood
Hi [member's name removed] Thank you so much for your review. We are really appreciate your business and we cannot wait to serve you again in the future. Please let us know if you have any input to increase our quality, we are more than happy to hear it from you. Again thank you so much for using our service and have a great day. Sincerely, Maggy Merry Maids

megan E.
07/2015
5.0
house cleaning
  + -1 more
They were efficient, and did a good job. They were friendly and arrived on time. I should have hired them for more time however because I ended up doing some of the cleaning myself after their hours were up. That's on me though and next time I will buy more hours. They were expensive but I needed someone in a hurry and they definitely came through. I will keep them on my list for sure.
Description of Work: Cleaned interior of house.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Merry Maids of Los Angeles & West Hollywood
Hi [member's name removed] Thank you so much for your review. We are really appreciate your business and we cannot wait to serve you again in the future. Please let us know if you have any input to increase our quality, we are more than happy to hear it from you. Again thank you so much for using our service and have a great day. Sincerely, Maggy Merry Maids

Megan W.
07/2015
2.0
house cleaning
  + -1 more
.
Description of Work: They never responded to my detailed request for a quote.
Rating CategoryRating out of 5

Response from Merry Maids of Los Angeles & West Hollywood
Hi [member name removed], We are surprised to get the review from you because we never come and clean your place before. We believe that you have requested another cleaning company to come and clean your place, but Merry Maids never clean your place. Please let us know if you have any questions, thank you. Sincerely, Maggy Merry Maids

Richard Martin M.
03/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James W.
02/2015
5.0
house cleaning
  + -1 more
Pricy clean but they kept pushing to upgrade service-sales.
Description of Work: Clean new home

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$300

Response from Merry Maids of Los Angeles & West Hollywood
Hi [name removed], Thank you so much for your review. We are really appreciate your business and we cannot wait to serve you again in the future. Please let us know if you have any input to increase our quality, we are more than happy to hear it from you. Again thank you so much for using our service and have a great day. Sincerely, Maggy Merry Maids

James B.
01/2015
5.0
house cleaning
  + -1 more
Great
Description of Work: Cleaned home to prepare for move in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Merry Maids of Los Angeles & West Hollywood
Hi [member name removed], Thank you so much for your review. We are really appreciate your business and we cannot wait to serve you again in the future. Again thank you so much for using our service and have a great day. Sincerely, Maggy Merry Maids

caroline H.
10/2013
5.0
house cleaning
  + -1 more
It went fine.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Thom L.
08/2013
5.0
house cleaning
  + -1 more
They're very good. They're expensive but they do a good job.
Description of Work: I use Merry Maids West Hollywood for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Joe P.
06/2012
5.0
house cleaning
  + -1 more
We started using them the 3rd week of May. They have only been here once but it seemed good. The price seemed reasonable. The quality was good and they seemed pretty responsive.
Description of Work: We use Merry Maids for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt M.
12/2008
2.0
house cleaning
  + -1 more
After reading a positive review of the Pasadena Merry Maids I called and was directed to the MM in my area. They charged $90 per hour, and expected it to take 2 hours, with a maximum of 4 hours. When I inspected the house after they were done, they completely missed two closets (caked dust on the floor). They didn't dust the windowsills, and didn't even go into the laundry room at all. The kitchen floor still had dirt on it that I could wipe up with my finger. When I called the office I was informed that it had been inspected by a supervisor after the crew left, and passed. They also told me that I was charged for the full 4 hours ($360). When I objected to the service and price, they said they would send a collection agency after me if I tried to dispute the charge on my credit card, and there was nothing they could do to help me. I asked to speak to the owner, and was told he lived in Hong Kong and could not be reached. It was a horrible experience - almost qualifying as a scam. I then had to pay another service to come in and clean properly.
Description of Work: We are moving into a new house, and I wanted to get it cleaned the week before. The house is 1,200 square feet, 1 bathroom, and it was completely empty. Also there were no appliances in the kitchen, and both bedrooms were having new floors put in, so they didn't need to clean the floors. I hired Merry Maids to do a full cleaning of the house - specifically focusing on the windowsills, baseboards, and kitchen.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$360

PAUL F.
11/2006
4.0
house cleaning
  + -1 more
It went very good.
Description of Work: Basic cleaning for a six bedroom, four bathroom vacant house with 3,500 square feet of living space. This included dusting and cleaning. It took a two person crew three and a half hours.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

ANGIE G.
10/2005
5.0
house cleaning
  + -1 more
GREAT, FAST, EFFICIENT, ON TIME. I WAS PLEASED WITH THEIR WORK. I NEEDED THEM ONE TIME AFTER I HAD MY BABY AND IT WAS PERFECT TO COME HOME TO A CLEAN HOME.
Description of Work: CLEANED HOUSE, CLEANED KITCHEN FROM TOP TO BOTTOM, CLEANED AND SCRUBBED BATHROOMS, BEDROOMS AND CLOSETS.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

AMY P.
10/2005
5.0
house cleaning
  + -1 more
AWESOME CLEANING JOB. I DON'T HAVE THE TIME TO DO AS THOROUGH OF A JOB AS THEY DID. MY HOUSE LOOKED GREAT AND SMELLED GREAT. MY HUSBAND WAS EXTREMELY STOKED WITH HOW GREAT THE HOUSE LOOKED.
Description of Work: THEY CAME IN AND CLEANED MY HOUSE. THEY DID THE SWEEPING AND MOPPING OF THE KITCHEN FLOOR, BATHROOMS, AND ENTRYWAY. THEY VACUUMED AND DUSTED MY WHOLE HOUSE, AND ALSO GOT COBWEBS DOWN FROM MY CATHEDRAL CEILINGS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

07/2005
4.0
house cleaning
  + -1 more
I WOULD USE THEM AGAIN BECAUSE OF THE PRICE, THE CONVENIENCE, I WOULD JUST DO IT. THEY DID THEIR JOB WELL. I HAVEN'T HAD MANY HOUSEKEEPERS AND THEY DID IT JUST THE WAY I WANTED THEM TO.
Description of Work: VACUUMING, CLEANING, DUSTING.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

    Contact information

    3314 Overland Ave Ste A, Los Angeles, CA 90034

    http://www.merrymaidswesthollywood.com/

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    Merry Maids of Los Angeles & West Hollywood is currently rated 4.5 overall out of 5.
    Merry Maids of Los Angeles & West Hollywood accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Merry Maids of Los Angeles & West Hollywood offers free project estimates.
    No, Merry Maids of Los Angeles & West Hollywood does not offer eco-friendly accreditations.
    No, Merry Maids of Los Angeles & West Hollywood does not offer a senior discount.
    No, Merry Maids of Los Angeles & West Hollywood does not offer emergency services.
    No, Merry Maids of Los Angeles & West Hollywood does not offer warranties.
    Merry Maids of Los Angeles & West Hollywood offers the following services: Housecleaning.

    Contact information

    3314 Overland Ave Ste A, Los Angeles, CA 90034

    http://www.merrymaidswesthollywood.com/