Avoid at all costs. Terrible customer experience. Although Heflin may have been in business since 1950, it's clear time has eroded their sense of customer service. As other's have pointed out -- Todd has an attitude and can easily lose his cool. This happened repeatedly when following-up on items promised that he failed to deliver. Before work began we requested the quote to include a breakout of labor, materials, and tax. Todd was pushy to rush the job, insisting on a flat project fee -- which led to being significantly overcharged. Todd frequently ghosted via all communication channels and became extremely defensive vs attempting to reach a resolution (check out the hidden one-star reviews below). Despite our HOA using Heflin for the past 15 years, we won't be working with the company going forward.
Description of Work: Plumbing for Washing Machine
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$2,200
Barbara B.
08/2017
5.0
plumbing, sewer cleaning
+ 0 more
We're selling our house and the buyer is going to use them at a future date. I've used them quite a bit.
Description of Work: They gave me a bid to clean out a main sewer and put a liner in.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Barbara B.
08/2017
5.0
plumbing, gas leak repair, sewer cleaning
+ 1 more
We've used them so much.
Description of Work: They replaced our gas line & they replaced our main sewer under the house going out to the street.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Glenn M.
07/2014
5.0
heating & air conditioning/hvac
+ -1 more
We had a gas leak at the meter on the street, and were given 48 hours by the SoCal Gas to have it repaired. We called Heflin & Son Plumbing and Heating after seeing their trucks on our street multiple times while were they working on our neighbors' homes. They answered our call right away and came out to our house within 20 minutes. They quoted a very fair price, and they were able to start right away. We received a quote from another company to replace the galvanized pipe with PVC pipe...and their quote was much higher. They worked quickly and completed the job in half a day. After they had completed the job, they came in and lit all the pilot lights and made sure all our gas appliances and central heating were working correctly. We liked them so much, we are having them come back today to take care of some additional plumbing issues we have in the house.
Description of Work: Replaced galvanized pipe gas line with copper piping from gas meter at curb to the front of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,650
Clarence K.
08/2013
1.0
heating & air conditioning/hvac
+ -1 more
It turned out terrible. He charged me twice as much as I should have been charged. I just recently called him back because the in floor heating was making some noise and I did not know what it was. He said that he would be here a week ago. He did not call, nothing he just did not show up. He is extremely over priced. I could have had the job done for $300. I would not use him again.
Description of Work: Heflin & Son Plumbing and Heating took care of my heater and charged me $750.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Lois H.
10/2012
5.0
plumbing
+ -1 more
They come when they say they will. They do it reasonably priced, while making sure that they do high-quality work. They are like your old fashioned home town plumber that is a great company to deal with. They are very reliable.
Description of Work: He did some plumbing work. They fixed a leak and checked up on a few things for me. They pointed out a few other things that may need done in the future. I have used them for the the last 20 years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy A.
07/2012
1.0
heating & air conditioning/hvac, plumbing
+ 0 more
Performed work WITHOUT authorization and then stuck me with a big bill. I called Todd Heflin regarding a broken garbage disposal at a rental property I own. He indicated that he would have someone go check it out and he would call me when he got there to let me know what it would cost to fix before doing any work (and I also verbally told him that I needed to know the cost before any work was done). I never received a call and the work was performed with out my authorization. When I called later that day to follow up, I was told the work had already been done and was then sent a text indicating a $355 charge for replacing the disposal. Had I know in advance the cost, I would not have had Heflin do the work. I've used this company a number of times (approx. $8,000 in work over the past 2 years), and have now found that this is a consistant pattern. They seem response, fail to call or notify prior to doing work, make excuses afterwards and then send a large bill. The bills are also not itemized with just vague discriptions of work but no line items for cost of parts, etc. and round number prices. Over time, I have come to suspect a practice of overcharging, but due to the lack of detail in the bills it was difficult to determine. This time I have no doubt. When pressed, Todd provided more detail about the pricing, indicating $190 for labor costs, and $165 for parts. When I spoke with the tenant, who was present during the repair, he indicated that the job was completed in about 45 minutes by one individual (and the individual was not there more than 1 hour). According to the tenant, the plumber (Carlos) called Todd prior to doing any work and asked if he had the clients approval and Todd told him yes (which was not true). The cost of a 1 hour service call by this company is $95 and the price of the disposal installed online is $80. When I questioned Todd about the pricing, he indicated that they had a set charge of $140 for the replacement of a garbage disposal (yet, $190 was still charged) regardless of how long it took. If this was case, they I should have been informed of this when I first called. The sink was in working order, just the disposal did not work. There was no pressing nature to this job. If I had been informed of the pricing upfront I would not have had the work done by Heflin. I will not use this company again.
Description of Work: Replaced garbage disposal in rental unit. Was supposed to provide an estimate.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$355
Clark B.
11/2010
4.0
heating & air conditioning/hvac
+ -1 more
Installation went well especially as we were having the bathroom next to the attic entrance remodeled at the same time. Did not clean sooty hand prints from the attic door and did not follow-up fastenting the registers to the walls in all the rooms as agreed. Otherwise, they are good people and we will certianly use them again.
Description of Work: Remove and replace attic heater and duct system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
LILLIAN D.
01/2009
5.0
heating & air conditioning/hvac
+ -1 more
Helfin was very punctual, and did a very good job.
Description of Work: Helfin fixed my furnace and the faucet in my kitchen.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$2,400
KRISTIN B.
01/2007
3.0
heating & air conditioning/hvac
+ -1 more
They did good work until they forgot to apply for the permit. It took them 6 weeks to get the permit, come out and cover up the hole.
Description of Work: Used a camera to go down a mainline, replaced part of the mainline.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$2,400
FRED Z.
10/2006
5.0
heating & air conditioning/hvac
+ -1 more
On the day of the job, they arrived on time and performed the work. They told us the work would take about four hours but it actually took around six hours. Regardless, they did a good job and we have not experienced any problems with their work since its completion.
Description of Work: Our water heater sat on the floor in the garage posing a potential fire hazard. We hired Heflin Plumbing to raise the water heater off the floor and place it on a platform. They installed a metal platform, raised the water heater and provided re-piping where necessary to accommodate for the new height.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$590
ROBIN S.
09/2006
3.0
heating & air conditioning/hvac
+ -1 more
All I want is an itemized price per item. This man was paid by cashiers check and I haven't seen him since. I need this for tax purposes and I have no way of knowing whether or not he has overcharged me for these items.
Description of Work: Supply and install the following - garbage disposal, toilet with seat, two new "widespread" faucets with pop-up units, wall mounted faucet connection, two new basin sinks one handheld shower unit.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$2,200
FRANK V.
02/2006
1.0
heating & air conditioning/hvac
+ -1 more
I had previously used Heflin for about 25 years and was satisfied. For my recent experience I have been attempting to get a response from Heflin for a leaking shower for over three weeks. They have missed appointments and have not responded to several telephone calls. In three weeks all that has happened is a hole has been put into a ceiling during one 20-minute visit.
Description of Work: Leaking shower. Source of leak (supply, waste, or shower pan) has not yet been determined.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
TONY L.
09/2005
4.0
heating & air conditioning/hvac
+ -1 more
AS I SAY I THOUGHT THAT THEY WERE RELIABLE, AND I'VE USED THEM FOR TEN YEARS NOW, AND I'M VERY HAPPY WITH THEM. THEY ARE FRIENDS. IT'S AN OLD FAMILY BUSINESS. I'M FRIENDS WITH THE GRANDMOTHER. SHE AND HER HUSBAND STARTED THE BUSINESS AFTER HE CAME BACK FROM WORLD WAR II.
Description of Work: THE THERMOSTAT STOPPED WORKING. THEY SAID THE HEATER WAS TOO OLD SO THEY ORDERED A NEW FURNACE, AND THEY INSTALLED IT.
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Service Categories
Heating and Air Conditioning,
Plumbing,
Sewer Cleaning,
Natural Gas Lines
FAQ
Heflin & Son Plumbing And Heating is currently rated 3.5 overall out of 5.
No, Heflin & Son Plumbing And Heating does not offer free project estimates.
No, Heflin & Son Plumbing And Heating does not offer eco-friendly accreditations.
No, Heflin & Son Plumbing And Heating does not offer a senior discount.
No, Heflin & Son Plumbing And Heating does not offer emergency services.
No, Heflin & Son Plumbing And Heating does not offer warranties.
Heflin & Son Plumbing And Heating offers the following services: Install heating and a/c units and repair.