Floor Zone

unknown

Jeff and his crew are very very trustworthy. Even if i do not know the magnitude of the costs involved in the job, i felt he charged me an extremely fair price for the entire second floor. the amount of labor that they pack into each and every day is incredible. considering how large the budget was for this project (to me), i completely trusted them to finish everything on time and on the dollar. everytime home owners do a rennovation, there is this scary feeling of the unknown that something bad will happen. there were several issues that jeff and crew took care for us like cutting the doors to the right level, reinforcing walls at the subfloor with concrete and shaving down all parts of the floor after applying the plywood for the subflooring. i went into this project because i was very sensitive to movement on the floors. i was dizzy when the old subfloor wood was not level. what is a subfloor? its the plywood undernieth your visible floor. for a second level, that is bearing all the weight of all objects and accidents that happen up there. so this was the most important thing for me. they took the entire floor apart and reinforced it with sister joists with the 1x2's. lots of them! and they were all straight with lasers! while taking things apart and putting the new subfloor in and all up to nailing in the new flooring planks, they were very careful with the pipes that were very close to where they were working. they would cut test cuts out to ensure they dont hit any gas, electrical or water lines. this was very reassuring to me since i just came out of a remodeling project where the contractor had to fix something they cut into. it was so scary. i just trust these guys with my house so much. because they are so careful, i am keeping them in my "people to call" list when i need something done in the future. these guys dont just do the job, but they really explain to you what happens before, during and after the job. educating me on water damage, floor care and bounding of expenses. if they find that the building structure is not safe for them to work on, they will stop what they are doing and work with you to make it so. i was so relieved to learn i didnt have such a condition, but good to know they wont just cover things up to finish the project. they also explained to me how to keep the new flooring from warping and expanding too much with temperature and moister checks. jeff also welcomes every call i make which was very reassuring. one time i tried to compare home depot prices to his on the flooring planks and he pointed out to me why the home depot ones were inferior. he also reassured me of the natural wood rebounds was normal. even at the parking lot before handing him the first payment, i asked him about the strength of the flooring at the edges of the rooms were they stop cutting. he explained to me that it was completely safe and strong. i was so greatful for his explanations. they are also really flexible and accomodating when i called him a couple days before the work started if he could also demolish the master bed room vanity so we can do that little flooring as well he accomodated it without extra costs. incredible. he stands by his work so much that he is willing to show other work in progress to new customers. that is amazing pride and deservedly so. the end product craftsmanship is incredible. you cannot locate one nail even when i hear nail guns going off every few seconds while i was downstairs one morning. they also did my stairs and the transition from the stairs to the rest of the second level was seemless! they were very attentive to support and load bearing areas and to make sure those areas were reinforced. small corner areas where plywood was not be enough would be covered with stronger material. cost bounding was very important to me. i was so scared that it would overrun my budget , but it turns out only a few hundred dollars was added to make the staircase stronger and more presentable. they stand by their work and it shows, he explained to me that in a couple instances the contrast on wood planks was too great in a prominent walking area and they had to rip it out and redo it. the cost was absorbed by them. incredible. you see the quality. now i must explain to you the difference between a 17-18k floor job vs a 5-6k floor job. the 5-6 is really just about flooring material and removing carpeting. the 17-18 k is about full structure stability and leveling and then the flooring goes on top. i tell you, my subflooring is so beautiful that i could live with it without the wood flooring LOL. so straight, so sturdy, so well layed out in a staggered pattern with expansion gaps so straight. sorry for the long review, but this is coming from the heart, i was so scared of second floor falling apart, they came to the rescue with incredible care, precision and cost. these guys are really nice and really clean on top of the other incredible things they do.

Jeffrey is the managing director & consultant. Friendly, professional, informative, & honest during the entire process. He does the on-site estimate, texts photos of work in progress, & really ensures customer satisfaction until the final walk through. Chang leads the installation crew. Seriously meticulous, even areas that ultimately gets covered. Perfect circle holes for cables, all seams & corners, even extra work not specified on contract got included (no charge). & I felt safe leaving my home to him & his crew. Appointment only showroom, lots of aesthetically superior options that i felt were competitively priced. They encourage you to take home display samples to ensure you truly love your floor choice. Yes, we ran into extra work with the subfloor. Even with extra work meant extra money, I felt we were guided with several price options. No nickel & diming here. It's a mom & pop shop attitude, big box pricing, with boutique options. You will have beautiful floors