Elite Moving And Storage

Omar, and team we’re prompt, professional, careful and kind.

Hire Elite Movers if you want 4 grown men defecating in your children’s bathroom. Oren at Elite moving spoke with my wife about services for a local move. We provided information about the size of our home and any items that required special attention. The day of the move the foreman arrived with 3 helpers, did a walkthrough and provided a price for the move “plus materials”. At no time during the walkthrough did he state that the estimate was lower than what the actual job would cost and to be prepared for a bill $1000 over the quote. The team was slow and unorganized and spent a lot of time on their phones. About 3/4 of the way through they said the truck was full packed up and left. There was no resolution for the remaining items and the team left before i could contact the agent who booked the move. Upon meeting the team at the unloading address they informed me it would be $1000 more than the estimate provided. The foreman Mario cited “materials”. At no time was I provided an itemized breakdown of what the team used and where the extra cost was incurred. The foreman refused to unload without payment and threatened to leave with the contents of my home. He told me to call Oren if I had a problem and Oren spoke to me once, hung up and ignored my calls. Mario the foreman then advised to call Donna at the main office who proceeded to speak to me like I was stupid and did not understand how movers get paid. Mario the foreman then shook me down for a $200 cash tip in my own driveway to “unload quickly and leave”. He and his team just dumped all our boxes in the garage. Two weeks later we are still finding boxes in the garage that should have been unloaded in our home. We contacted the owner Val and waited 10 + days for a response. His response/explanation was to blame us for filling out the order form wrong and “underselling” the move. He then became abusive to my wife, started to yell at her and say she was “wild” and unreasonable. Unhappy with how my wife was spoken to I addressed Val and it was a circular explanation of blaming us for underselling and then labor to move. Which one is it? Is this an hourly job or based on our form? Again, the foreman should be an expert and never advised the move would be $1000 over the estimate and not be completed. Val offered a $400 refund which does not come close covering the difference in price and quote and the hassle and stress incurred. Offering this credit is an admission of guilt and mishandling, but an insult nonetheless. I would also like to mention that the team of movers all lined up and defecated in my children’s bathroom before leaving. 4 grown men defecating in my 1 and 4 year old’s bathroom after holding their toys and clothes hostage in my driveway and extorting a cash tip before completing the job. Val continues to call my wife and harass and yell at her about this issue and is not man enough to contact me directly.

SCAM ARTIST ALERT*****PLEASE PLEASE BEWARE OF FRAUDULENT AND THREATENING BEHAVIOR. I reached out last week for a quote for a simple 3 bedroom move, nothing crazy and not too much furniture. I received an estimate on writing from Oren, it seemed reasonable, 1695.00 with drive time included, I even filled out an inventory form with our items. A day before we confirmed the move and he sent the estimate again-same amount no changes. The day of the move the 4 man crew arrives. They go over the estimate and say they will charge extra for packing materials-this is pretty standard, let me remind everyone we packed all of our belongings, they didn’t pack one item. I did notice their truck was quite small for the size move, at one point they said “truck is full” and just left us there with large items in our garage that needed to go, when we asked how will they resolve it they shrugged and left with our belongings. When we called the contacts like Oren, he spoke to me like I was a child and promised a resolution. He never called me back. Then at the drop off location the foreman of the crew shook us down and said “2700.00 or we don’t unload your stuff” That’s over 1,000.00 dollars of the estimate, there was no documentation of why the price went that high over the estimate, when we asked he said “packing materials”. My husband started to call Oren and he was unbelievably condescending and cavalier saying “well they used materials so you should pay” and I asked for documentation and proof of materials used and he said he won’t have that until Monday (it was Saturday) I told him I was being very understanding and cool but he needs to resolve this shake down by his foreman now, we have small children and they’re holding my children’s food, clothes and medicine hostage- he didn’t care. He said he would call back and never did, he did call the foreman and continue to press him to get the 2700.00 or no one unloads the truck.

This would less than zero stars if possible. DO NOT UNDER ANY CIRCUMSTANCE USE THIS MOVING COMPANY FOR ANYTHING RELATED TO MOVING! There is so much to say so i'll try to summarize it quickly. They are scammers, unprofessional, have no idea what they are doing, poor communication, not prepared to complete a move, expensive, and again, massively unprofessional. We set up a move from Huntington Beach to the Dallas Texas area. Upon the first few calls, we were very comfortable and communicated just fine with Mary and had everything in writing to complete the job for a certain price. Like most moving companies, we expected a few hiccups but good god this was insanity. After researching and trying to narrow it down, we settled with these guys out of sun valley. We were most concerned with being able to store our stuff for a little while and then schedule a delivery. Our place was bieng built so we had asked that it be delivered as close to Sept 7 as possible. They picked up our stuff on Aug 14th. This gave them 3 weeks to get set and start planning their moving truck for the long haul which we assumed had other deliveries. Back to this later, When the movers showed up the rip off began. It was a team of four with a team leader who conveniently was the only one to speak english. This is part of the plan so you don't get to ask questions unless you speak spanish. They play dumb and judst point to the leader guy when you have specific requests. I speak a little spanish and could understand them for the most part. I overheard the leader guy tell the staff to have us only ask questions to him. HMMM. So after he does his prep nd review, he tells me its going to be an additional 1200. I laughed and ssaid sorry man, this is an agreed upon price. There was a little bit more stuff than originally appeared and we agreed to a couple hundred. Then, he tells me it costs 500 for their packing materials. Again I laugh, tell him that is included in the bid. He said not the tape and random crap they use. We didnt have time to fight all day so I told him I'd give him 250 and lets go. We then go to pick up some of our boxes in a closet in our garage and he tells me since its more than 75vfeet, he needs another 400 unless we tip his guys. Insanity again. Then after all is takern it starts,,Mary and her staff are now unreachable and rude from here on out. As we get closer to the date we start worrying because they are supposed to reach out as per contract and they did not. The contract does say they have up to 21 days after delivery date to delivery but she was insistent this would happen because they had so much time to prepare. I'll cut this short because its way too long to go through the details. Lets just say the stuff flat out disappeared for weeks and any time we talked to them they had no answer, They didnt know when the truck would be loaded, they had no idea when it would be scheduled, absolutely no clue how to run a delivery operation. Especially interstate. After promising many times that it would be there, they would disappear, Sometime you would get a mean lady who would answer the phones and shed have ten kids in the backround screaming so you couldn't understand her tell you that its not coming yet. They would try and blame other companies for their issues and would always refer to dispatch. DISPATCH! shouldnt they know exactly when it is scheduled? They have had a month now. The stuff was eventually thrown onto a contracted service that also played games. Caught them and elite trying to play each others roles and we'd catch em everytime. Lie after lie. In closing, they destroyed a new 1700 dollar tv, lost two boxes, and broke our bikes. Tried going through their inurance company which covers this stuff, and they were worse. MAry said she would assist with this and again, disappeared. The insurance company called CSI is based out of floridaa and they immediately said know. Appealed this and they literally sent the same email out denying the claim a month later, You cant contact them wither. They will not even call you and discuss it...Anyway, anyone can dm me if they have any questions but I would not touch elite moving and storage in anyway.

TL;DR: Elite Moving is a complete scam, and will bleed you dry AFTER they’ve completed the job. This post is very long, because the owner of the company said that he would respond to these posts with pictures of our ‘contract’, and so I would like you to see how this really happened. On June 20th, 2022 I called Elite Moving and Storage, at their Sun Valley location, to procure moving services for the furniture in our one bedroom apartment. I should note that during this conversation with an employee, Oren, I specifically told him that I would only like our furniture to be moved. We wanted to keep moving costs as low as possible, and Oren, knowing this, gave us an estimate of $850-900 dollars. This was a relatively short phone call (just under 4 minutes), and the exchange consisted of me telling him to move only the furniture, that we had a one bedroom apartment, and that we were moving from Pasadena, CA to Redlands, CA. I explained to him that it was around 61 miles one way, and he responded that this was not a problem. We scheduled a date for the 25th of June, and he told me he would send an email to me, with details. I gave him my email using the phonetic alphabet (A as in Alpha, etc.) as I always do, and he took it down. This was the end of the exchange. On June 25th, the movers came - a total of three men. They were very professional for the most part, and successfully moved all of our furniture without damage, which we were very pleased with. However, once the moving was complete, the movers issued us a bill for $1925. We were shocked. We figured that after a tip and extraneous costs, the bill might be around $1200, but over double our estimate was insane. We explained this to one of the movers, who explained that labor alone would be more than our original estimate. When I asked him why I received such a smaller quote, he did not know. We used my mother-in-law’s credit card to even afford to pay it, and let them go. After this, I called the company to explain the issue - maybe there was a mistake. The woman who answered the phone was very rude, and simply said, “It’s just an estimate”. The call was a short one. I called back the next day, and spoke to someone who said that their supervisor would be available later, and to call back. After about a week, we called again, and asked to speak with a supervisor. They let us know that he would be back in tomorrow, and that if we weren’t contacted then, to call back. Two days later, we called back again. We were able to speak to Oren, the employee who gave us our original estimate. When we explained the situation, he said repeatedly that he didn’t give that estimate, and that he explained all the extra fees to me. When I explained that he didn’t, we checked what email he sent it to, and discovered that he had misspelled it. He sent us over, at the correct email address, the estimate that he sent, even though we were already moved into the new apartment. We asked to speak with a supervisor again, and he said that Val would contact us soon. A week and a half later on July 20th, (If you’re keeping track, that’s almost a month of phone tag) Val finally called us. I gave my husband the phone to speak with him, during which, the call was on speakerphone. During the course of this phone call, he intimated that I, my husband’s wife, clearly relayed the information wrong, and that because my husband wasn’t the person to set the initial process into motion, that he couldn’t possibly know for sure that I didn’t screw up. Then, he repeated over and over again that we should be ‘happy about a job well done’ and that ‘it was just an estimate’. We told him that over double the estimate is a bad estimate, and he stated that it didn’t matter because it was an estimate. At the end of the phone call, he stated clearly that we could ‘post whatever we want on the internet’, but that he would attach my contract to the reply - the contract that I didn’t receive until the job was complete. My goal here is to explain how you, a potential customer, can see how dishonest each part of the exchange with Elite Moving is. They will use their website with C-List celebrity autographs and an A+ from the Better Business Bureau. Just know that if you go to the BBB website, the actual customer reviews are 2.5/5 stars, and that these do not count towards the BBB rating. Do your research, because I promise you that this level of dishonesty, terrible business, and condescending, unprofessional customer service is not worth whatever you have to do to work with another moving business.

I would not recommend them at all for several reasons. They are not equipped for a cross country move despite saying they are. This will be long. My husband hired them for a cross country move from Los Angeles. They were very pleasant on the phone getting the contract set up but made it clear we needed to have our things picked up by 1/13 to get a 1/22 delivery window. Upon arrival, we were charged over $1,000 more than our original quote due to more items. Would have been totally fine, expect the math for the cubic footage wasn't really lining up. We paid, but ironically the company that handled the "drop"'of our items (they transfer to a local place for the actual delivery) confirmed that the our items were MUCH less than the footage the Elite movers quoted. The other issue was getting our items delivered. Remember that 1/22 delivery window? upon our arrival, we called asking for an update and we're told it could be up to 21 days past the delivery window by Mary. This was on the contract, but the contract also said "allow up to 14 business days for cross country moves" and "delivery may be up to 30 days" so we were a little confused on what actually the latest would be. At one point, we were told "it should be heading out soon, expect between Wednesday and Friday (Week of 1/28)" by Donna and when we called that Thursday for an update we were told that was incorrect and nobody had taken the job. We continued to call and we're told nobody has taken the drive to transport our items. They eventually stopped taking our calls until we called from a google voice number. Eventually the supervisor told us it would be up to 30 business days despite another employee saying 21, and the contract saying 3 different dates. Our things arrived 3/1 (38 days after the delivery window) and included several broken mugs and glasses, a busted nightstand, and card that belongs to someone else. We are still extremely upset about the stress, costs, and poor customer service throughout this entire experience. Seriously, do NOT use them. I wish I would've taken these 1 star reviews seriously.

BEWARE -- NOT HONORABLE | PROCEED WITH CAUTION!! My experiences are below. Given the choice I would not use them again and clearly cannot recommend them to others. - Prior to move, Mary in main office was responsive and helpful. After the agreement was signed, she was either unresponsive or acted as a roadblock to getting answers/resolutions. - On day of move, the foreman forced me to pay an additional $400 cash. Said stuff looked to be more than originally quoted. - Despite giving what I was told by the company as a fair and reasonable tip. The foreman aggressively suggested that I needed to double that amount. Follow up conversations with managers confirmed this was standard practice. - When it came to delivery - sent many unanswered emails/vms over the course of weeks. Finally, they called and said my stuff would arrive in 6 hrs. Delivery Included damaged items and missing items. - Still waiting to hear back from managers on how they will address my complaints. Despite being told it would take a few days it's been over two weeks.

Well... and I've continued to use them with great satisfaction.

Thank you Donna! You and all the moving team were excellent. We loved how they worked at our house by checking all the boxes that we packed, loading them to the truck and unload them to the new house. They were quick, professionals, experienced, clean, fully motivated and with perfect costumer service. They made our moving much less frustrating and looks easy. We know that moving is one of the largest pain in the world but you guys did it very easy. Thank you once again.

I was a bit worried about hiring Elite Moving and Storage because during all my life, I’ve just packed and moved all my things myself by renting a truck and get some people to do the move. Elite Moving and Storage was fantastic from start to finish! Donna from the office was the person that I dealt with and she answered all the questions I had and all of her answers were truthful and upfront. She was outstanding at telling me what I should expect in this moving service. The movers arrived to the house at the time that Donna said they will and I they start the work right away and without any delays. They honestly worked very hard and finished the entire moving service faster than I though. Donna was very fair with me, honest and on top of everything. I will recommend Elite Moving and Storage to others!

Excellent moving company. We hired them to store all of our belongings for a month and then to deliver it to our new house. We are very happy with the service and we do recommend them.

Wonderful moving and customer service, we are absolutely recommend Elite moving and storage company! Jose and all the moving crew arrived to our house on time (early morning) and managed the entire moving very casually. All the movers were very polite of our house and all the boxes that we packed. They worked nonstop till the truck was loaded and unloaded in the new house. They got the moving job done the same day and without any hidden priced. Nice job!

Donna and Jose did a countless job with my recent move. This was not the first time that I’ve hired them and I will certainly hire them again in the future. Donna was very quick with her follow-ups and she made sure that everything is going great and without any problems. Jose and the movers were very skilled in the moving services and they took care of all the boxes and furniture’s. The entire house was checked before they loaded them to the truck. As part of the move, they had to break apart the refrigerator so they will be able to take it out of the door - and when they arrived to the new house, they connected it back again the same way it was.

I hired Elite moving and storage to move my entire house. My main contact was with Donna and she helped me a lot from the beginning to the end of the move. The service included packing of some items that I couldn’t pack. I highly recommend this company for any type of moving service.

There is nothing else I can write here other than unbelievable people and service!! Donna and Jose are the best!! From the first call that I did all the way to the showing of the movers and to the end of the service, they were qualified, polite, pleasant and easy to work with!! Unbelievable!! They were so careful with our boxes and furniture while they took an extra care by loading and delivery!! During the move, we changed our decisions on what went where in the new house, all the movers stayed professional and supportive without complaining!! We will definitely refer them to our friends and family!! We want to thank them again for the truthful estimate (Donna) and the actual move service!! Honest company and wonderful service.

These movers are INCREDIBLE! Donna, Jose & Michael just moved my parent’s house from their home in Ventura to a house in Camarillo and they did a great job. Nothing was smashed or broke and the move was very easy for my parents thanks to Elite moving and storage. They were able to move everything the same day and more than that, they helped my parents to organize the boxes in the places where they should be. We highly recommend to hire them for any moving or storage services.

A truly professional, creative and courteous outfit. Walter, Samuel, Nato and Weecho treats dour stuff like it was their own. We couldn't have asked for a better team. No move is easy, but that's why it always helps to hire professionals. Don't settle for anything less than Elite.

Promise to arrive at 4am. Finally arrived 8:30 pm. Many phone calls. Very unprofessional. Drivers were rushed, promised they delivered an item but after they left i found they did not. They knew, this was fraud. My missing item will cost me $800.00 to replace. Do not use this company

Avis is the head supervisor who handled our move - he was not professional and at times rude. We never received a contract to advise what would and would not be allowed - we advised a tv stand but he refused to take it. He advised we were going to charged for the use of moving blankets when we were advised they would be free. On top of it they charged me $175 for packing materials (which were actually our materials we purchased from Home Depot) the only item they used was a box but to protect a TV. Then he told us we wouldn’t be charged for stairs since we were two off but of course they lied and charged us. Despite the numerous call and emails they refused to correct these charges. When we received our items we did not receive all of our items and the people who delivered were not Elite Moving employees- more than like third party contract since we had to pay cash on delivery or postal money order. Even after this we called and email but ZERO response from Elite. This company even charged my debit card without a signature of approval for the charges. Had they I definitely would not have authorized the two charges for a $175 box and stair charge Avi said he would bill us. I DO NOT RECOMMEND this company at all - they over charge and when you question them their response is too ignore you.

Very well... they were great

They charged for tape by the roll and they taped boxes that I had taped already and containers that the lids snapped on. Charged by the roll and when all was done. I was charged an extra $100

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Fantastic, great company to work with. Very professional.

Our house move was scheduled to start at 8am in the morning. We were contacted the day before by Donna and also an hour before to let us know they were on their way. The team of 5 movers were well prepared and very careful with the boxes and furniture’s. They made sure to wrap all the large items and protect them in padded blankets and shrink wrap. Some of the boxes that I packed myself, were checked by them and they used extra care about them to make sure they will not brake or smashed. We really appreciate the mover’s hardworking and skills throughout the move. After they completed unload the trucks and place all the furniture and boxes at the right place, the main mover (Michael) asked us if we wanted to inspect all everything in order to make sure there wasn’t any damage. In addition to that, A week later, we got a phone call once again from Donna following with us about how the mover went.

I had to move my high end furnitures from my house to a storage facility. I spoke to Donna and ask her for a quote. Donna was nice to me and gave me my quote after i emailed her the pics of the items that i want to move. she sent the guys to my house yesterday and they came on time and without any delay. they wrapped all my furnitures and placed them in the truck. the packing was super professional and the guys were very nice and polite. At my storage facility, they unloaded the truck and places them inside making sure that nothing will happen to them. Excellent people and service. See my attached pictures to show what i mean.