Doctor Piper, Inc.

After a second slab leak within only a few months, we decided to look into repiping instead of doing another reroute. We got a few formal and ballpark quotes and decided to go with Dr. Piper -- not the lowest quote but reasonable, and including inspection, which others seemed not be interested in doing. We are glad we chose them. They could start within about a week and promised to complete the job in 5 days, from Monday to Friday, and that's that they did. George and Stefan were very skillful and professional. When the work was delayed due to a city inspector not showing up, they worked additional hours in the evening so we could have our home fully back for the weekend. And they patched everything up such that in many places one can almost not see that the walls had been opened (our walls are kind of white colored). We are very happy with our new water system, especially the hot water comes much faster even at the remotest faucets.

I reached out over five days ago via their website/email and have not received a response yet. I expect more from an Angie's List provider.

unknown

Late last year, I was told by my insurance company that they wouldn't renew my homeowners policy if I didn't repipe my house to bypass the pipes in the concrete foundation that had sprung two leaks in the past three years ? a very scary and expensive proposition. One contractor shook his head as he toured my 3200 sq. ft. place, noting that its size and complex layout would make a repipe very expensive. He didn't even want to quote the job. But he did me a solid and recommended Radi Mintchev's Doctor Piper service. Cool Thing #1: Radi showed up, was personable and knowledgeable, and promptly sent me a very reasonable quote. I gave him the job the next day. Unfortunately, just over a week before he was to begin, we had an illness in the family and I had to call and ask him to postpone the estimated 10-day project. He was extremely cool and flexible about it, and seemed more concerned about my sick family member than the colossal inconvenience to him. Cool Thing #2: We rescheduled for June. He and his crew showed up on time and spent the first day systematically covering the floors and walls with protective plastic sheeting. The next day they got down to business, moving furniture, opening up walls and ceilings, and installing new high-grade copper pipes. They worked long and hard for several days, each day making sure I was updated on the job?s progress. Several times, I was impressed at Radi and his crew?s innovative solutions for some of the thorny plumbing obstacles my house presented. And Radi doesn?t just supervise ? he gets as dirty as the rest of the crew. These guys work together like a good-humored, well-oiled machine, and they finished a few days ahead of schedule. Cool Thing #3: As a layperson, I know next-to-zip about plumbing, but I had a very good feeling about the work they were doing. For instance, they cut the drywall out in tight, numbered rectangles that allowed them to repair the holes perfectly and efficiently. But the good vibes were clinched near the end of the project when the building inspector arrived to approve their work before they closed up the walls. He made a point to tell me that Doctor Piper is the only company he carries business cards for, in case he?s asked for a recommendation. Then he showed me two examples of the extra care they take. Plastic insulators were installed on both sides of each 16-inch separated wall stud where pipes went through them, and he said they?re only required to install them every four feet. And he pointed out that the pipes had been polished to minimize water noise. His enthusiasm about Doctor Piper was striking and reaffirming. Bottom line: A very grateful and happy customer!

It was clearly more complicated then they initially thought but that didn't stop the technician from spending as much time as possible to get to the bottom of the problem without charging any additional. Ultimately, there was a part that almost never goes out which needed to be replaced. I was very impressed with the professionalism and integrity.

Excellent

I called their 1 800 nimber on Aug 10th to make an appointment for estimation. They called back on 11th so we scheduled the estimation on Aug 12th -Yes they work on weekend! Then we got the work done on 13th. Very well done and very pleasant experience!